Virgin Media Discussion Thread

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Seen, just have to manually add png to it.
 
Tommyyv said:
Virgin definitely look like the way to go then. Shame they dont do my area :(
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I would disagree if there are other options.

If you can get FTTH or FTTC with reasonable connection speed (40Mbps+) go with that and a reasonable supplier. It will usually provide a better connection than VM even at the same speed (latency, jitter, same single/multiple connection speed)

Only if you cannot get the above then consider VM cable but beware the over subscription as mentioned which can leave some customers with under 5Mbps in the evening and for some the single versus multi-threaded download issue where even if you get say 100Mbps you may only get about 10% of that per connection (streaming, some downloads etc)

I've had both FTTC and VM cable at my last three homes and for each VM's headline speed is much quicker but try to stream video in the evening and FTTC wins every time, even in my current home where its under 18Mbps compared to my current VM "200Mbps"
 
My Virgin connection has generally been reallly good over the past 2-3 years. A few weeks back though my 200Mb connection dropped to around 2/Mb in the even and was generally awful to use.

I had two engineers out, one spend 4 hours trying to fix it by replacing everything (he wasn't the smartest guy but at least he tried). He couldn't get it to perform any better so a few days later they sent the A team to fix it. He just came and said it was due to utilization in the area even though when the guy called 2 days ago they said there wasn't and I wouldn't expect the line to be 200Mb one day then getting crushed to 2-10Mb within 2 days? I would expect a slightly slower decline.

He just said that and it would be 3 months to fix, no apology no discount offered, no hit of a fix just that someone will look into it in August. . .

Any ways I put up for it with a week and called up to get a significant discount for the next 3 months. Then what do you know a day after getting my discount the line has been a rock solid 220Mb since.... I knew there was a fault in the area or something was up with their throttle control or something crazy but as most people on the phone/engineers are clueless to how their systems work they just try and fob you off.

I'm surprised they left the solution as wait 3 months for it to be looked into. . . I was going to swap providers this weekend if it was sorted but looks like they've magically fixed it so props to them but man they need some far better communication with customers.
 
I've had a fault reference for poor performance due to being in an over subscribed area and a small discount since end of last year. I am not fussed about the discount and would pay double for a service meeting their claims.

Sadly the fault reference is 2 years old and the next review is early 2018. VM seemed to be pushing lots of review dates back to 2018 now rather than 4 to 8 weeks at a time.
 
similar scenario to maxilive but I've only been getting 100mb for the past two months, I'm assuming it's due to over subscription.

Will try my luck with webchat tomorrow.
 
Simon42 said:
I would disagree if there are other options.

If you can get FTTH or FTTC with reasonable connection speed (40Mbps+) go with that and a reasonable supplier. It will usually provide a better connection than VM even at the same speed (latency, jitter, same single/multiple connection speed)

Only if you cannot get the above then consider VM cable but beware the over subscription as mentioned which can leave some customers with under 5Mbps in the evening and for some the single versus multi-threaded download issue where even if you get say 100Mbps you may only get about 10% of that per connection (streaming, some downloads etc)

I've had both FTTC and VM cable at my last three homes and for each VM's headline speed is much quicker but try to stream video in the evening and FTTC wins every time, even in my current home where its under 18Mbps compared to my current VM "200Mbps"
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Interesting. I hadn't considered the popularity. Maybe I should stick with my current then.
What does FTTH & FTTC stand for?
 
Tommyyv said:
What is their customer service like?
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As above, if there are any issues, they are quick enough to get them sorted, usually within a week or 2, if at xmas time/holidays then a bit longer and any down time, I get a refund of my bill for however long the issue has lasted.
 
Just re-ordered Full House Bundle w/ 200mb for £55 a month, along with hopefully £220 from TopCashback will bring that down nicely. :)
 
Anyone else's Virgin services down? Can't even get on their service checking page to see.

Our phone has been down all day and tv/net was flaky this morning but it all went down about 15 mins ago.
 
Bassmansam said:
Here is my test, not sure entirely how to interpret it but it looks bad? Everything is working fine though, no problems gaming online on ps4 and 4k streaming.
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Looks like a normal SH3 ping track in a low contention area, if they do fix the Puma issues with a firmware update you should have a good connection there.
 
UH OH!
I've just been upgraded to the Vivid Gamer broadband 200 down 20 up service.
I did some speed tests over the weekend and it seemed to be fine (full 200 down full 20 up). This was with the SH2.

Virgin insisted I upgrade to the SH3 for better performance - I was cynical but they insisted.

New SH3 is now installed - was that a mistake? whats the problems people are suffering? - I use my own Asus AC88U for wifi so have disabled wifi on the virgin modem.

Often can see differences between modem mode and router mode - its currently in router mode - any point changing?

ta.
 
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