Virgin Media Discussion Thread

iamthenugget · 20 Jun 2017 at 01:34

Valrak40k said:
Maybe I need to put it in Modem mode? Mine is just showing this even though I'm connected.

thats the exact same issues as im having as well

iamthenugget · 20 Jun 2017 at 01:38

does having a dynamic ip on the dlink router give 100% packet loss?? reading the faq on it and i think thats what it says.

if so how hard is it to have a static IP and is there any advantages to it if possible

Sp00n · 20 Jun 2017 at 09:08

Have you enabled "WAN Ping Respond" ?

All the TBB monitor does, is ping your external ip, if your router does not allow this or you have not enabled it, then you will get a solid red graph.

If you have a dynamic IP and the IP address changes, you will have to update/recreate the TVV monitor graph to reflect the change.

iamthenugget · 20 Jun 2017 at 09:14

Sp00n said:
Have you enabled "WAN Ping Respond" ?

All the TBB monitor does, is ping your external ip, if your router does not allow this or you have not enabled it, then you will get a solid red graph.

If you have a dynamic IP and the IP address changes, you will have to update/recreate the TVV monitor graph to reflect the change.

unfortunately my router does not support WAN ping respond

Seblirium · 20 Jun 2017 at 09:54

After finally getting my system set up once again after recent house rennovations, I played some PUBG and Overwatch last night; and despite my ping chart being terrible, the experience was...fine. Not a single hitch that I could tell. All in all I played for 2-3 hours, so I'd have thought there would be something in that time. I'll obviously give it a bit more time and testing; perhaps it's just me? :confused:

Valrak40k · 20 Jun 2017 at 11:30

Sp00n said:
Have you enabled "WAN Ping Respond" ?

All the TBB monitor does, is ping your external ip, if your router does not allow this or you have not enabled it, then you will get a solid red graph.

If you have a dynamic IP and the IP address changes, you will have to update/recreate the TVV monitor graph to reflect the change.

Where would this be located?

Sp00n · 20 Jun 2017 at 13:50

Valrak40k said:
Where would this be located?

Advanced settings > Tools > Ping - 'WAN Ping Respond', 'Respond to ICMP echo requests sent to WAN IP'

Not sure if it changes between superhub firmware/router versions.

iamthenugget · 20 Jun 2017 at 13:52

Sp00n said:
Advanced settings > Tools > Ping - 'WAN Ping Respond', 'Respond to ICMP echo requests sent to WAN IP'

Not sure if it changes between superhub firmware/router versions.

should i set that in the sh2 while its in modem mode or only on the 2nd main router??

Sp00n · 20 Jun 2017 at 13:57

If the superhub is in modem mode then you will need to do it on the other router as the superhub is transparen in modem mode, if there is an option at all, you may have to create an ICMP firewall rule to allow from anywhere.

iamthenugget · 20 Jun 2017 at 13:59

Sp00n said:
If the superhub is in modem mode then you will need to do it on the other router as the superhub is transparen in modem mode, if there is an option at all, you may have to create an ICMP firewall rule to allow from anywhere.

ah i was getting confused there.

my router has no such option and the firewall part lost me :confused:

Sp00n · 20 Jun 2017 at 14:15

iamthenugget said:
ah i was getting confused there.

my router has no such option and the firewall part lost me

What router is it?

ICMP is just the fancy name for ping, you may be able to create a custom firewall rule to allow ICMP from anywhere, which is the equivalent of enabling "wan ping respond" on the virgin superhub.

edit: haven't we already been through this? Your router doesn't support it.

ChrisD. · 20 Jun 2017 at 14:27

Circles, going around.

In order for you to allow ping, put the Superhub into router mode or buy a new router.

iamthenugget · 20 Jun 2017 at 15:26

ChrisD. said:
Circles, going around.

In order for you to allow ping, put the Superhub into router mode or buy a new router.

the router is in modem mode to use the new router and after spending £150 quid 2 weeks ago on a new router im certainly not buying a new onw already

ChrisD. · 20 Jun 2017 at 15:27

Then may I suggest that before you shell out £150 on a new router you make sure it has the features you want. Not having a way of configuring echo response on an interface is pretty poor, especially considering the price.

Sp00n · 20 Jun 2017 at 15:46

Send the router back and get one that supports the things you want.

Christmas themed thank · 20 Jun 2017 at 16:11

Sp00n said:
Send the router back and get one that supports the things you want.

crinkleshoes · 20 Jun 2017 at 16:19

Swifty55 said:
I don't see what the whole "ping" issue is. Anything below 30ms is perfectly fine in todays gaming.

I with VM, get an average ping of around 18-21ms and have no issues.

It's not just about gaming... just general surfing the internet and other things will be much faster on an 80mbit connection with 5ms ping vs a 1gbit connection with 30ms ping. Only large files will swing it the other way.

ChrisD. · 20 Jun 2017 at 16:20

Indeed. Ping is king.

Steampunk · 20 Jun 2017 at 16:22

I find it hard to believe you've found a router that doesn't have an option to enable ping. That can break several internet things. Even the cut-down-to-make-it-easy-to-support-and-hard-for-customers-to-mess-up Superhub can do it.

crinkleshoes · 20 Jun 2017 at 16:24

r7slayer said:
Ill certainly be reviewing it but im sure they wouldn't advertise lower pings on air fibre over fttp if it wasn't the case.

Air fibre is a little slower than fttp, but not by a huge amount.

Think 1-2ms for FTTP
Then 3-10ms for air fibre, depending on range and any potential interference.

My FTTP is still showing an incredibly stable connection:

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