Virgin Media Upload Speed Upgrades

At present my connection is unusable when I try to play any game on the network. So whatever VM have done, they have made my Xbox, PS3, WoW subscription and Steam redundant. On top of that, I phone them up and they actually said that it was FINE!!

Well done VM, way to lose customers. =/

EDIT: Just thought I'd point out, that the only P2P I use is for game updates, don't use any Newsgroups or Torrents.
 
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Well it's quite clear on the website guys!

We also moderate the total volume of file sharing traffic on our network between 5pm and midnight on weekdays and midday and midnight on weekends. This policy is restricted to Peer to Peer (“P2P”) applications and Newsgroups (which are commonly used to distribute large amounts of data)
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They "SAY" that the following won't be affected

This policy does not impact any applications other than Peer to Peer and Newsgroups, so things like watching iPlayer, online gaming, making calls via Skype, downloading music tracks from iTunes or streaming them from Spotify and sending an email or normal browsing are unaffected.
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I'm quite shocked... 12AM is quite a long time, I mean most people probably sleep before 12, I personally enjoy grabbing a few missed TV shows before 10PM for some late night viewing, now I can not...

I'm not sure how they'll be able to offer the 100Mbit service with these kind of restrictions, I for one wanted to host game servers from my IP with the 10Mbit upload, but with these restrictions that is all going to go down the drain I fear.
 
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I just had India tech call me and they said that there is no capp on 50Mb what so ever including usenet\ftp ect

So there are calling me tonight at 5pm to test my speeds.
 
5.00pm - 12.00am is taking the mickey!!

Its when most people return home from work and use the internet!!

Throttling on-top of download limits is taking it too far!
My FTP activity is throttled to 20-40kb/s which is way more than 75% stated on they website for my 20Mb connection! Its more like 95%!

How can virgin have 50mb/100mb packages when they do stupid things like this? Its pointless!

Throttling should be between the hours of 8pm-10pm and they shouldn't throttle more than 75% of the speed.

Think its time to go back to 10Mb connection!
 
photoshop said:
Throttling on-top of download limits is taking it too far!
My FTP activity is throttled to 20-40kb/s which is way more than 75% stated on they website for my 20Mb connection! Its more like 95%!

How can virgin have 50mb/100mb packages when they do stupid things like this? Its pointless!
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Yep, I thought exactly the same. I'm glad I downgraded to 10mb when I did tbh, seems pointless having anything higher now when they're basically forcing you to use your connection after 12am. In this case, 10mb satisfies my needs.
 
photoshop said:
5.00pm - 12.00am is taking the mickey!!

Its when most people return home from work and use the internet!!

Throttling on-top of download limits is taking it too far!
My FTP activity is throttled to 20-40kb/s which is way more than 75% stated on they website for my 20Mb connection! Its more like 95%!

How can virgin have 50mb/100mb packages when they do stupid things like this? Its pointless!

Throttling should be between the hours of 8pm-10pm and they shouldn't throttle more than 75% of the speed.

Think its time to go back to 10Mb connection!
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It only noticeably affected me last night, 22:30 last night i thought i would download a TV Episode of something state-side to catchup on, and my newsgroup access was throttled right back to 500-700k, so i stopped it, then as a test started it back off at 23:50 and i was still throttled to 500-700k, and then dead on 00:01 my speeds shot back up.

Taken directly from their website - http://shop.virginmedia.com/broadband/up-to-50mb.html

"Acceptable use policy: Acceptable use policy applies. Traffic Management operates from 4pm to 9pm and 10am to 3pm to ensure a consistent user experience"

So that shows that Traffic Management up until 9pm, so why was i throttled at 22:30 right up until midnight.

I phoned Virgin to get an answer, the usual frustration of speaking to 7 (Yes Severn) different people in nearly an hour, before someone then said "phone back when it is throttled and we will look into it then" as apparently looking at my usage there was no reason why i should have been throttled, so not even the phone-monkeys will admit to this new Traffic Shaping.

The above advice from VM aside, looking round on the net it looks like VM have introduced new Traffic Shaping and forgotten the reasons why they advertise the 50MB Speed Service.

Taken from VM Sales Page "Up to 50Mb speed, Download a music track in 1 second5, and a 15GB HD movie in less than an hour"

Where do they propose i download a 15GB HD Movie in less than an hour ?? Certainly not Usenet thats for sure, as they will be waiting a few days, not under an hour !

If they will be permanently Traffic Shaping between 5pm-12 Midnight then this is pretty much when every man and his dog wants to use the service, making it unusable for what 90% of the people got 50MB for, the only thing to do is to downgrade back down to 20mb or the 10mb package and revert back to scheduling downloads overnight, there is no way im going to continue paying 50MB prices for this kind of Traffic Shaping, and they can go whistle for the 100MB service if this is what they plan on doing to it.
 
From the link above
"During our peak times, if we see that a particular customer is downloading excessive amounts within a one hour period which could be having a detrimental affect on other users then we will restrict that customer's actual throughput speed to 512Kbps until midnight of that day"

I downloaded nothing during the day but was capped at 5pm....:mad:
 
Bobcat said:
making it unusable for what 90% of the people got 50MB for, the only thing to do is to downgrade back down to 20mb or the 10mb package and revert back to scheduling downloads overnight, there is no way im going to continue paying 50MB prices for this kind of Traffic Shaping, and they can go whistle for the 100MB service if this is what they plan on doing to it.
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I completely agree.
 
deuse said:
we will restrict that customer's actual throughput speed to 512Kbps until midnight of that day"

I downloaded nothing during the day but was capped at 5pm....:mad:
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Well, I think the 5 - 12pm thing applies to everyone, but they're adding that they can penalise specific customers with even harsher throttling if they see fit.

Good lord, so essentially there's three different layers of throttling on VM now. Absolute madness!
 
Anyone have any idea what the roll-out schedule looks like? Cannot find it anywhere, and even Virgin Media's support people on Twitter seemingly don't have a clue either.

Interested to know when Birmingham gets the upstream upgrade, if there's any grapevine chatter to share on the subject.

Thanks.
 
All this STM/Throttling is getting beyond a joke, at least with their old policy it was clearcut, now there us 10am until 3pm 4pm until 9pm, then 5pm until 12AM for throttling.

Madness.
 
I might consider downgrade to 10Mb because I will NOT accept 5pm to 12am with very very slow youtubes video, downloading bbci player and sky players was terrible at 20-50kb/s transfer rate on 50Mb. Waste of my money for using traffic management but VM say there isn't any throttling on 50Mb but it already hit everyones as a proof. There is deffo something go wrong with their traffic management system.

Virgin media staff: Everyones is not go ahead with 50Mb or 100Mb (no way as 50Mb and 100Mb should be left alone with non-traffic management) Or pay extra fiver for non-traffic management!

If BT did bring FTTC to my exchange, I will be leaving virgin media to join BT Fibre 40Mb because they don't throttling during evening)
 
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anticonscience said:
All this STM/Throttling is getting beyond a joke, at least with their old policy it was clearcut, now there us 10am until 3pm 4pm until 9pm, then 5pm until 12AM for throttling.

Madness.
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And don't forget if you download to much in an hour you will be capped for the whole day till midnight.
But the silly thing is they say on the VM page that "15GB HD movie in less than an hour"
they just missed out YOU WILL BE CAPPED FOR 24 HOURS IF YOU DO..
 
Right ok guys, just show ofcom that misleading prints in VM. I am going to complaints to ofcom, because I had signed agreement to 12 months with non-traffic management which I paid for the 50Mb and paid for non-traffic management, Virgin Media should sent me a letter of any change in traffic management due to my 12 months under contract but they went ahead and hit me with traffic management and heavy throttling all day until midnight is no way I did signed up in the first place. I first signed up was back in June 2010 and that should cover me until June 2011 without traffic management.

Not very happy at all as they break my contract rules! I will complaint to ofcom. The speedtest is misleading due virgin clever way of showing 50.75Mb and 1.62Mb but when downloading from microsoft windows 7 iso 3.7gb and it download transfer rate of very slow 50-90kb/s. I try my mum pc as she is with plusnet pro got speedtest of 6.7Mb and try downloading via microsoft windows 7 iso 3.7gb and guess what it had transfer rate of 832kb/s !!!!!!

So, that proof that we are THROTTLING by lies VM.
 
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bulldog - you should first go through VM's complaint procedure. I'd put your complaint in writing to VM first.
 
shine said:
bulldog - you should first go through VM's complaint procedure. I'd put your complaint in writing to VM first.
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Already done that! and also complaints to Ofcom.

Don't bother sign up 100Mb as you won't get any chance of full download transfer rate but it will show full speed via speedtest sites. That's virgin media trick you all with their clever smart act. They kept asking me to check speedtest.net and was fine at 50.75Mb but the speed is no where at around 5/6Mb/s transfer rate (not a chance all days until midnight)

So, I am not going to join 100Mb. Will go back to 10Mb.
 
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