Soldato
Oh no, some of the cardboard got slightly wet. How will you survive?
Well done amazon, Not!!
- Thread starter MCFC_ANDY
- Start date
Soldato
Even i've got confused about your changing delivery requirements just reading your post.
They're replacing it and giving you £40 quid of vouchers, i think that's fine tbh? I mean, does it even need replaced?
I've used amazon for years and years, and I have never once called them, you appear to have called them at least twice regarding this one purchase.
They're replacing it and giving you £40 quid of vouchers, i think that's fine tbh? I mean, does it even need replaced?
I've used amazon for years and years, and I have never once called them, you appear to have called them at least twice regarding this one purchase.
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i couldnt wait as wanted to get on mw2 with vrr, i setup, no loud bangs as of yet.
Presumably they've indicated that they don't want to collect the potentially water damaged TV when they deliver the replacement next week if you've cracked on and started using it?
Soldato
Im from the future. My delivery was not due till tomorrow but it arrived today 
Normally happens with my Amazon deliveries though. I was at work when they delivered it as well.
Normally happens with my Amazon deliveries though. I was at work when they delivered it as well.
Well it must devalue the box somewhat
We get this all the time for all items we order. Amazon driver is no where to be found by the time I open the door. Cancelled Catsan litter subscription after getting many of them left in the wet over several months, the best bit is they've asked me if I could ship the wet 20L bag of litter back to them. That one made me laugh
Associate
Really poor. But the pressure the drivers are under it does not surprise me.
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Associate
That is poor but at least amazon rectified the situation without any hassle.
Whats the deal with deliveries these days anyway? OPs parcel wasn't delivered, it was abandoned, albeit very close to the destination!
I guess profits are so good they can write off all these undelivered items? :/
Whats the deal with deliveries these days anyway? OPs parcel wasn't delivered, it was abandoned, albeit very close to the destination!
I guess profits are so good they can write off all these undelivered items? :/
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im surprised it didn't walk, though to be fair not something you can hide under your jacket
Soldato
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- 23 May 2006
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I totally get that leaving a big ticket item in the rain is somewhat boneheaded..... however there is the flip side however. 90% of my deliveries are left when i am not in, sometimes down side of house part hidden and sometimes in full view on the front door.
of these 90% the majority have rain resistant packaging.
IF none of these deliveries were left it would be a right pain in the ass - and indeed those 10% which are not only taken away but not even left at a local pick up point are even more inconvenient. So long as Amazon are happy to carry the can if someone grabs a 5 finger discount i am actually ok with them leaving....... I suspect there will be a tipping point where if you claim more than a set number of items are either damaged or stolen you will be blacklisted from having stuff left.
i would say IF you generally value having stuff left, and if the item works, becareful what you wish for in regards to returning an item.... Personally if it is for a gift i am fussy about the packaging. if its for me then so long as it works and the warranty is intact i do not care
of these 90% the majority have rain resistant packaging.
IF none of these deliveries were left it would be a right pain in the ass - and indeed those 10% which are not only taken away but not even left at a local pick up point are even more inconvenient. So long as Amazon are happy to carry the can if someone grabs a 5 finger discount i am actually ok with them leaving....... I suspect there will be a tipping point where if you claim more than a set number of items are either damaged or stolen you will be blacklisted from having stuff left.
i would say IF you generally value having stuff left, and if the item works, becareful what you wish for in regards to returning an item.... Personally if it is for a gift i am fussy about the packaging. if its for me then so long as it works and the warranty is intact i do not care
ok checked over and has brown stain across bottom
contacted amazon, put me through to india, point blank refused to replace tv, offered refund only as tv has gone up in price, made a complaint, manager i asked for also refused, hung up, went back through to phoned amazon uk, their response was, of coarse you can havea replacement
never talk to amazon india, bunch of clowns
you can make out mark on taskbar. just
contacted amazon, put me through to india, point blank refused to replace tv, offered refund only as tv has gone up in price, made a complaint, manager i asked for also refused, hung up, went back through to phoned amazon uk, their response was, of coarse you can havea replacement
never talk to amazon india, bunch of clowns
you can make out mark on taskbar. just
Soldato
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- 23 May 2006
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talking of shocking warranty honouring - this is not aimed at amazon but another company wit ha similar experience to you
the inlaws got us a slow cooker for xmas, and the controls dial snapped, it will only be a matter of time before it fails completely. my Father in law has the receipt so returned it to lakeland.
the woman there said you cant have a refund because you have had the slow cooker for over 6 months but the product has gone up in price £30 so if he wanted a warranty replacement he would have to pay £30.
he tried his best but the woman would not budge........ rather than pay the money he took the broken slow cooker back and phoned their HQ. a new cooker is now being sent out in the post and on arrival the broken one will be put in the box and it is being sent back at lakelands cost.
but that was shocking service imo, and as an elderly feller in his 80s i dont know if it was the store trying to take advantage......... or if the staff are ignorant of their legal obligations. neither is a good look for the store.
the inlaws got us a slow cooker for xmas, and the controls dial snapped, it will only be a matter of time before it fails completely. my Father in law has the receipt so returned it to lakeland.
the woman there said you cant have a refund because you have had the slow cooker for over 6 months but the product has gone up in price £30 so if he wanted a warranty replacement he would have to pay £30.
he tried his best but the woman would not budge........ rather than pay the money he took the broken slow cooker back and phoned their HQ. a new cooker is now being sent out in the post and on arrival the broken one will be put in the box and it is being sent back at lakelands cost.
but that was shocking service imo, and as an elderly feller in his 80s i dont know if it was the store trying to take advantage......... or if the staff are ignorant of their legal obligations. neither is a good look for the store.
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Soldato
- Joined
- 23 May 2006
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absolutely.. i would have been asking to see the manager that is for damn sure.... but like i said, i wonder if they didnt just see a man in his 80s (albeit a 6foot 4 inch lump) and think they could bully him. taking the cooker back home is probably not how i would have done it..... but the result was the same how he handled it, he is getting the new item.