I have GCSE's and A levels just not in IT, sorry should have quantified my post better.
I have no IT certs but work in IT.
Ah I see! To be fair, few people have IT GCSE and A-level.
Well further to my post #74 it would seem the Civil Service provide the ITIL v3 Foundation course for people in the IT field.
Have applied this morning for more information. Hopefully a positive step.
ITIL v3 is pretty useless in real terms unless you move into service delivery, and if you already have decent IT support dogsbody experience then you would be better served skipping the comparatively useless A+/Network+ and going directly for MCSA/MCSE Server-based certs, or CCNA is networking is more your thing, as both of those are highly recognised.
Basically you just need to get a foot in the door at a big multinational company and then the IT world is your oyster a few years down the line.