Steinhart saga continues, please give me strength.
They emailed
Dear Mr. xxxxxx
We are deeply sorry for your unsatisfaction. Please send the watch back to us and it will be a warranty claim.
we really apology this defect. It seems, it would be the best way, to send the watch back to us. Our professional watchmaker will take care and repair.
Please send your watch to this address and use our free Fedex-Account below:
Steinhart Watches GmbH
Boschstr. 686391
Stadtbergen
Germany
So i sent back
Hello
Now this is becoming very confusing, you have the watch at your factory
Can you please just repair it and send it back to me this year
copied and paste of your receipt of my watch
~ Retourenbestätigung -
www.steinhartwatches.de ~
Dear Mr. xxxxxx
We received the goods you returned, thank you.
At the moment, we need approx. 4 – 5 weeks for repair work. Exchanges and reimbursements will be done within approx. 7 days. During these periods of time, we kindly ask you to abstain from queries, in order to guarantee a speedy processing.
Thank you for your understanding.
Your Steinhart-Team
© 2012 Steinhart Watches GmbH, Boschstr.6, 86391 Stadtbergen Deutschland
Regards
David xxxxxx
Think I will have to phone and ask for someone with a bit of common sense.
Dave
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