What would you do?

This is the reason for insurance - refusing to use it does not mean she is obligated to buy a new one. I would not wish to ask for anything if I was covered by insurance and if not covered, I would ask for a repair. If data is lost then that is simply foolish - we all know that backing up data is a MUST.

All in all - claim on insurance - if you feel you should pay, then repair is only way to go.

Rather cheeky to ask for a new one when they are covered - maybe offer to pay the extra premium on the policy, that would be equally as cheeky:D
 
Sorry, are they are expecting her to upgrade his Macbook to a 2016 model? Unreasonable. She should put him back in the position he was in prior to the accident and no more.
 
If I offered £500 and their response was "No I want £1600 so I can buy a brand new model" I'd tell them to get stuffed and they would end up with £0...
 
Pay £600.

£500 replacement. £100 clutz / keep friend's family sweet fee. She has caused some notable inconvenience - I'd be dead miffed.

Upgrading to the new model is ridiculously unreasonable though.
 
Added some more details to the OP, was just speaking to my sister about the whole thing (linked her this thread). Apparently the brother doesn't live with his folks, he was visiting. So if he were to claim on insurance non-fraudulently it'd have to be on his, ideally his policy would have covered items taken out of the house. He's early 20's so I think the insurance route is a no go.

Generally speaking, I agree with the majority. Pay the £500 and move on.
 
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As has been said, £1600 for a brand new is unreasonable. Paying for an equivalent used one (so like for like replacement) seems fair.
 
Tell them you'll get it repaired or replaced with the same model. Then pay Apple for the repair or buy a replacement unit and sell the broken one for parts thus making some more money back.
 
I can understand why he wouldn't want just any old second hand Macbook.
I know how I've treated my own stuff, I wouldn't want someone elses.

By the same token it's unreasonable to ask for a new modern Macbook lol.
 
EGuitarStar said:
Tell them you'll get it repaired or replaced with the same model. Then pay Apple for the repair or buy a replacement unit and sell the broken one for parts thus making some more money back.
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There is a point - you really should get the broken unit so you can recover some costs - it would be aweful if you paid for a new one and then he broke the old one for spares and pocked a few hundred from it.
It really sounds like they are not cutting any slack and if that were my friend/family I would be negotiating a deal that would be fair to both parties.....
But then again I would just claim on the insurance and avoid all this nasty business and if I was the offender then I would offer a token gesture to cover any excess and premium on the claim plus a nice night out or something to smooth relations once the time was right.
 
Diddums said:
Give them £500 and tell them to STFU. It was an accident, deal with it.
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or...

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stick too the offer of 500 quid seems odd too me why don't they claim on the insurance maybe they don't have any ? 1600 quid for 5 year old laptop nah to much.
 
Why would he leave something expensive and supposedly personally valuable in an area near drinks? Defies logic in my mind. Maybe its just me.
 
It's a strange situation because if it happened to my laptop, I'd be miffed sure, but I wouldn't consider asking for compensation from a supposed friend.

I reckon your sister should offer the smallest reasonable amount (insurance excess and a sweetner) just to cover herself legally, and frankly terminate the friendship if they ask for any more.
 
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Offering the value of the machine is polite and generous. Or paying the insurance excess.

Repairing it for more than the value of the machine and buying a new one are not reasonable and to suggest that is rather mean spirited.
 
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