What would you have done?

I would have turn to the customers and said give me a beat
"A swoop doop swoopdy doop, say a swoop swoop swoop doopidy doop"

Then turned to the other staff and say give me some tunes
"A hip hip dop, a dippy di dop and dip dip dippidy dop"

Then turned to the customer and say hit me with rhythm
"A wap dab dab, a dippy dap say a wap wap wap dippy de dap"

So by that time you've got a "swoop dop dab, a swoopidy dab dab, a dippy dap doop"

then I would have got another work mate to hit him with an inverted urinal.

HTH
 
Tombstone said:
I would have waited til he was leaning on the counter to sign and then grabbed a nearby stapler and stapled his hand to the counter, then press the emergency call button under my counter and use the 2 bottles of water he had as makeshift waterjets to subdue him.
Click to expand...

This for sure!:D
 
You should have told him there was a problem with the transaction and it was telling you to call the bank. Then speak to your manager and ask them to phone the bank and explain the situation. The bank should know how to deal with the problem, I used to do a security check and cancel the card if the customer failed but there are a few options which generally end with "retain the card if it is safe to do so".

You should always speak to the bank if you're concerned a customer is using a card fraudulently, never keep a card if you're not told so by the bank. You've just shown him that the card works by processing the transaction and letting him go.

I used to deal with this sort of thing at RBS and I'd almost guarantee it's fraud in this case.
 
Don't you have a store procedure for this? When I worked at TESCO you would simply call over a manager and tell them a 'secret' line which is reserved for such problems and let them deal with it being as they have more power/influence leaving you to get on with your job.
 
Surely the point in Chip and Pin is to move away from signing for stuff?

If it wasn't working then should you of let him sign for anything at all?

EDIT: Maybe you could speak to a manager about it, check CCTV and contact the police and they can look in to it?
 
You didn't have any suspicions when you saw the guy paying for 2 bottles of water with a credit card??

Anyway, you kinda did the correct thing, but I have no idea on your company procedures, maybe your manager will tell you when you're next in...

Where I used to work a while back (a large retail company), if the cashier suspects a fake id or stolen card, then they usually call for security in some shape or form - usually a call out with some code, then take it from there.
 
To be sensible in this thread. I think that banks impart far too much responsibility onto store staff to deal with this issue. In fact I think store staff should do nothing, as it might be highly dangerous for them to do so. The smartest action here is to allow the transaction and report it to the issuing back immediately. The idea that a 16 year old check out girl should challenge someone with a fake card is questionable at best.
 
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