Where do I stand on this RMA?
- Thread starter Mayfair
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So I saw your MSE post to be honest might be slightly too techy for there so...
You may have some protection through the Visa Debit not sure how much. You could try to fix the board yourself (not best option), you could go to small claims court for the price of the motherboard but not sure how the warranty works or is worded.
It's surprising that OcUk didn't change the motherboard in good faith though as they can probably RMA it as faulty themselves and get a replacement. I honesty don't see how you'd've damaged the pins without frelling the whole board though those who potter rarely by pre-clocked systems where's the margin that overclocking would provide?
You may have some protection through the Visa Debit not sure how much. You could try to fix the board yourself (not best option), you could go to small claims court for the price of the motherboard but not sure how the warranty works or is worded.
It's surprising that OcUk didn't change the motherboard in good faith though as they can probably RMA it as faulty themselves and get a replacement. I honesty don't see how you'd've damaged the pins without frelling the whole board though those who potter rarely by pre-clocked systems where's the margin that overclocking would provide?
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I hope ocuk can sort this out, as I’m a loyal customer and always buy my stuff here because their support and service is normally excellent but unfortunately this has happened 
I'm still not sure whether to sign for the package when it comes tomorrow seeing how I don’t agree this is my fault..
I'm still not sure whether to sign for the package when it comes tomorrow seeing how I don’t agree this is my fault..
at the bottom there's a bit about visa chargeback although with the price being 400 it might not apply.
The other option is to bait and switch.
Thanks for that Mattyjw, I will look into this seems intresting.
hi guys
at the risk of OcUK looking bad over this, and the post and webnote history being made public, i feel that it is only fair that the evidence is posted to back this up.
not like this they dont
overclocked bundles are sent with the cpu preinstalled.
in order for them to pass QC they have to pass stress testing and be fully functional.
the board would not work in this condition. you mention you had it working.
i really do wish there was something we could do to help.
but the damage means that the item is warranty void.
the manufacturer would reject this board immediately to us which means we are unable to provide a replacement.
if you wish for me to move the thread to the private customer service forum to save embarrasment then please let me know
at the risk of OcUK looking bad over this, and the post and webnote history being made public, i feel that it is only fair that the evidence is posted to back this up.
not like this they dont
overclocked bundles are sent with the cpu preinstalled.
in order for them to pass QC they have to pass stress testing and be fully functional.
the board would not work in this condition. you mention you had it working.
i really do wish there was something we could do to help.
but the damage means that the item is warranty void.
the manufacturer would reject this board immediately to us which means we are unable to provide a replacement.
if you wish for me to move the thread to the private customer service forum to save embarrasment then please let me know
If it wasn't damaged by you and OCUK are saying it wasn't them then the fault lies with the courier, that being the case the responsibility is still OCUK's, not yours, get on to consumer direct about it.
http://www.consumerdirect.gov.uk/
So OCUK is unwilling to even consider the fact that it might have:
A) Been damaged in shipping.
B) Been damaged by OCUK - you have after all removed the CPU from it's socket to take photo's and it could easily have been damaged during this process.
C) Slipped past your quality control and may not have been tested at all.
A) Been damaged in shipping.
B) Been damaged by OCUK - you have after all removed the CPU from it's socket to take photo's and it could easily have been damaged during this process.
C) Slipped past your quality control and may not have been tested at all.
i wouldnt go as far to say they are facts, more guesses.
A. the courier would have had to open a sealed package, bend the pins and put it back. that is very very unlikely
B. the pins were damaged and the board didnt post. we see this time and time again. curious customers taking the cpu out for a peek. it could not have been easily damaged by simply removing a cpu.
C. i personally do all OcUK bundles. they are quality controlled by a technical manager before leaving the building. each item is individually scanned off as functional before the consignment can leave. our quality control is tight for a reason, so we are protected agains claims such as these.
Soldato
How is it the fault of the courier? I think it is safe to say that it would be impossible for the pins to be damaged in transit with the CPU and heatsink compressing them. You'd have to have some serious damage to the retention mechanism which would be easily visable for the CPU to come out of its socket with the HSF on top of it.
The Radon bundle you sold me wasn't exactly "sealed", there was a bit of sellotape over the box, motherboard box was unsealed too with the processor seated.
If you want to believe the OP and OCUK who's left?
Soldato
Can the pins not just be bent back ?
I've made a lot worse mess than that before and after bending them back worked fine.
Can you see whether it's because the cpu was put in incorrectly ?
MW
I've made a lot worse mess than that before and after bending them back worked fine.
Can you see whether it's because the cpu was put in incorrectly ?
MW
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No, Please keep this thread here.
Yes I mentioned I had it working, it did/does work I was just getting random freezes and random BSOD as I’ve stated already.
Yes I find it unbelievable that OCUK is 100% flat-out refusing to consider anything other than it did not happen before I received it.
I understand it's very unlikely to be the courier's fault
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the returned box was sealed.
that is not what is in question here.
the op has had the pc functional. the return was created after a period of time which suggests the damage was caused after a period of functionallity.
this suggests that the bundle was delivered in full working condition.
this damage has happend whilst it is in the OPs possesion. the board would not function in this condition.
That would by why I used the word 'might'.
Fair enough.
Maybe, but how did you know the pins were bent before removing the CPU and how do you know that it wasn't that removal process that bent the pins, I'm sorry but everybody makes mistakes and it could just as easily have been OCUK during this process.
Ah, the old infallable system claim, I've heard that one before. Is this the same system that recieves fantasy phonecalls from your clients?
Soldato
I'm not taking sides, I'm simply pointing out how ridiculous your suggestion that the courier was at fault.
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