Where do I stand on this RMA?

gillywibble · 17 Dec 2010 at 08:55

I've bent loads of CPU pins as a result of the heatsink sticking due to bad/old thermal paste. Sometimes there's no way round it even with pre-heating and rotational agitation.

The pins in the picture don't look like they've been damaged on removal, rather they've been damaged after having been taken out or trying to put the CPU back in incorrectly.

No way would the system have worked with the pins bent like that.

Edit: Sorry NathWraith, I missed your comment about not posting.

unp|dissy · 17 Dec 2010 at 08:56

NathWraith said:
I suggest any member that are not directly involved in this topic do not post in the thread as their opinions will make no difference in the matter.

^ READ :]

But i do agree, system wont work with pins in that state.

jaybee · 17 Dec 2010 at 09:51

This is my personal opinion and will come accross harsh on the OP. But based on previous posts/threads from the OP this is what I think happened.

OP posted a thread where he decided on buying this bundle early September. He then posted a few weeks later complaining of crashes and lock ups. I think that there WAS a genuine problem experienced by the OP possibly with the overclocked bundle or some other system instability, but because the OP was plagued with the annoyance of a new system locking up, he decided to remove the CPU from the socket to "check it".

During this process he completely screwed it up upon reinstallation and it would not even post and hence RMA'd the mobo thinking it was the same issue, or maybe he even knew he bent the pins and put it all back and RMA'd anyway. Either way the OP then posts publically basically lying (saying he never removed from socket) thinking his word against OCUK will be enough for OCUK to take pity and give a refund so as to not harm their reputation.

The fact of the matter is this....the mobo would not have posted at all with the pins bent like that so somebody is lying. I don't think OCUK make a habbit of lying to customers do you? The mobo would NOT have shipped out like that. No way. And the courier hardly opened the box, removed the CPU, bent the pins, re applied thermal compound, installed cpu and heatsink then reboxed it all did they? It could not be damaged like that in transit.

Sorry OP, but just take it back, man up and bend the pins back and it will all work fine. Once you get it posting, we can work on the lock up issues because that will be likely to be fixable with some tweeks. And never play unfair like that again.

Mason- · 17 Dec 2010 at 10:10

Well you say that everyone of your bundles is stable and quality controlled but you often find people on these forums complaining their bundles aren't stable so obviously things can slip past the net.

I'm not saying that either side is wrong but you can't just assume that everything that comes out is 100% working because sometimes it is not.

NathWraith · 17 Dec 2010 at 10:12

jaybee said:
This is my personal opinion and will come accross harsh on the OP. But based on previous posts/threads from the OP this is what I think happened.

OP posted a thread where he decided on buying this bundle early September. He then posted a few weeks later complaining of crashes and lock ups. I think that there WAS a genuine problem experienced by the OP possibly with the overclocked bundle or some other system instability, but because the OP was plagued with the annoyance of a new system locking up, he decided to remove the CPU from the socket to "check it".

During this process he completely screwed it up upon reinstallation and it would not even post and hence RMA'd the mobo thinking it was the same issue, or maybe he even knew he bent the pins and put it all back and RMA'd anyway. Either way the OP then posts publically basically lying (saying he never removed from socket) thinking his word against OCUK will be enough for OCUK to take pity and give a refund so as to not harm their reputation.

The fact of the matter is this....the mobo would not have posted at all with the pins bent like that so somebody is lying. I don't think OCUK make a habbit of lying to customers do you? The mobo would NOT have shipped out like that. No way. And the courier hardly opened the box, removed the CPU, bent the pins, re applied thermal compound, installed cpu and heatsink then reboxed it all did they? It could not be damaged like that in transit.

Sorry OP, but just take it back, man up and bend the pins back and it will all work fine. Once you get it posting, we can work on the lock up issues because that will be likely to be fixable with some tweeks. And never play unfair like that again.

Link to threads please mate.

Mason- · 17 Dec 2010 at 10:14

NathWraith said:
Link to threads please mate.

http://forums.overclockers.co.uk/showthread.php?t=18188012

Shakeel · 17 Dec 2010 at 10:16

can i jsut add in novemeber 2009 i bought an xfx board and the pins arrvied bent. ocuk rmad it. so there is a chance it could have been bent before hand

NathWraith · 17 Dec 2010 at 10:17

Mayfair said:
Hello there,

Just a little update.

I took the pc apart and re-built it again incase there was a lose molex or connection. So far the pc hasnt crashed yet (1day) i will keep testing it with the overclock on and see if i get the crash again. If i get the random crash again i will do the test's above and let you know.

Once again thanks.

From the technical support forum.

I think the word re-built kinda says it all.

NathWraith · 17 Dec 2010 at 10:18

Shakeel said:
can i jsut add in novemeber 2009 i bought an xfx board and the pins arrvied bent. ocuk rmad it. so there is a chance it could have been bent before hand

no because he has had technical problems with the bundle. sying it BSODS when playing battlefield, as said before the board would not even post with the pins in this condition.

Mason- · 17 Dec 2010 at 10:19

NathWraith said:
From the technical support forum.

I think the word re-built kinda says it all.

If I were to 'rebuild' my system, why the hell would I take the CPU out, let's take it out, and oh, let's put it right back down in the exact same spot.

If I rebuilt my system I would unplug all cables, reseat heatsink + RAM + GPU.

Why on earth would you reseat the CPU?

NathWraith · 17 Dec 2010 at 10:21

Mason- said:
If I were to 'rebuild' my system, why the hell would I take the CPU out, let's take it out, and oh, let's put it right back down in the exact same spot.

If I rebuilt my system I would unplug all cables, reseat heatsink + RAM + GPU.

Why on earth would you reseat the CPU?

Well why would I smash all the pins also?

And also why would you re-build a pre-built bundle?

It isn't concrete evidence but he has admitted to being fairly "new" to this and admitting to rebuilding your PC gives us a fair enough reason to believe he has meddled with the board somewhat.

mrfun1981 · 17 Dec 2010 at 10:23

Mason- said:
If I were to 'rebuild' my system, why the hell would I take the CPU out, let's take it out, and oh, let's put it right back down in the exact same spot.

If I rebuilt my system I would unplug all cables, reseat heatsink + RAM + GPU.

Why on earth would you reseat the CPU?

I would kind of agree with you,

but it depends if the OP removed the heatsnik & applied his own thermal paste to see if that would make a difference. If i did then he may of moved the CPU to clean it

unp|dissy · 17 Dec 2010 at 10:24

Bottom line is that it worked when it left OcUK, and was received by the customer OP admits this and states that he tried to troubleshoot it, meaning OcUK didn't damage it, neither did delivery from OcUK to customer.

OcUK receive it back with bent pins and it wont post. Warranty invalid.

MooMoo444 · 17 Dec 2010 at 10:25

Not really related to the OPs problem but something I've always wondered. Many heatsinks require a large amount of pressure on the CPU to get optimal results.

Is it possible to damage the pins in this way while the CPU is in the socket, purely from applying the HS?

Shakeel · 17 Dec 2010 at 10:26

unp|dissy said:
Bottom line is that it worked when it left OcUK, and was received by the customer OP admits this and states that he tried to troubleshoot it, meaning OcUK didn't damage it, neither did delivery from OcUK to customer.

OcUK receive it back with bent pins and it wont post. Warranty invalid.

it left the op working as well

NathWraith · 17 Dec 2010 at 10:28

Shakeel said:
it left the op working as well

Is this your issue?

No so please stay out of the thread. You have nothing useful to say.

rjk · 17 Dec 2010 at 10:28

MooMoo444 said:
Not really related to the OPs problem but something I've always wondered. Many heatsinks require a large amount of pressure on the CPU to get optimal results.

Is it possible to damage the pins in this way while the CPU is in the socket, purely from applying the HS?

absolutely impossible.
cooler manufacturers would not be able to produce coolers that posed a risk of damage to other components.

unp|dissy said:
Bottom line is that it worked when it left OcUK, and was received by the customer OP admits this and states that he tried to troubleshoot it, meaning OcUK didn't damage it, neither did delivery from OcUK to customer.

OcUK receive it back with bent pins and it wont post. Warranty invalid.

very much the case

Shakeel said:
it left the op working as well

you clearly havent read the rest of the thread

Mason- · 17 Dec 2010 at 10:30

MooMoo444 said:
Not really related to the OPs problem but something I've always wondered. Many heatsinks require a large amount of pressure on the CPU to get optimal results.

Is it possible to damage the pins in this way while the CPU is in the socket, purely from applying the HS?

I doubt it because the pressure would be spread more evenly across all of the pins.

If this happened then you're bloody unlucky but I doubt it.

unp|dissy · 17 Dec 2010 at 10:31

Shakeel said:
it left the op working as well

Your saying nath has smashed the pins himself, took pics and uploaded here?

Dont be so idiotic. He'd be fired in an instant...

If it was a small, one man owned company I'd understand something like that.

But a large company like OcUK wouldn't even consider that. They cannot offer the RMA as warranty is invalid, and they most definatly cannot do it now as it's been made so public as the OP decided to keep this thread open. You'll end up with people sending in their faulty boards, and referring to this post saying "you RMA'd his, why wont you RMA mine?"

jaybee · 17 Dec 2010 at 10:34

NathWraith said:
Link to threads please mate.

The original "spec me" type thread HERE

Then asks for case advice.

Then graphics card advice.

The original posting of first problem signs HERE

Then check this evidence HERE including this quote:

Mayfair said:
Hello all,

Yesterday i decided to take my pc apart and clean/re-build it due to random crash issues just to make sure there wasnt any lose connections etc. I've noticed since i've did this my cpu core temps acting driffent. They are idle'ing the same temp etc but it seems sometimes core2 jumps 10c higher than core 0 and vice versa every so often. Before i re-built the system yesterday core 0 and core 2 was always the same temp together maybe 1c out now and then and core 1/3 was always the same. So i'm thinking of taking it apart again and re-thermal pasting the cpu and the H50.

When i got the system i left the orignal H50 paste on as i heard it was good stuff. But if i decide to re-sit the cpu/heatsink what thermal paste is best to use out of the two i have.

1st: Akasa Silver Based Thermal Compound 450 (Had this for a long time 6months?)
2nd: Prolimatech Thermal Compound (Came from OCUK when i bought the intel i5 760 @ 4GHz bundle) Note: Doesnt state if it's silver based etc.

Or do you think using any of the two above(What i have atm) will increase cpu temps compared to the orignal H50 Thermal Paste.

Thanks,

He then posted more threads asking for advice on soundcard, case, a thread titled "is this dead" about a laptop.

Then this interesting thread about distance selling regs question.

He then started more threads about graphics cards and stuff.

Then he posted a thread about more detail with his overclocked bundle HERE with a quote:

Mayfair said:
Thanks for the response guys,

In the bios the voltage is set at 1.40625V I've checked in CPUz and the voltage at idle is 1.408V and at load it goes to 1.416V. So it doesn’t seem to droop under load, Also under CPUz the ram is stating 1.650V.

Thanks for your settings Liampope, I will try have a fiddle with them and see if I can get anything working from them, This may sound very stupid...(First time overclocker here ) I can't seem to find memory multi is it 'DRAM Frequency' ?

I also can’t seem to find my memory settings information on corsair's site, which is strange.

Once again thanks for all your help guys, Sorry if my questions are stupid, It's my first time fiddling with overclock here

He then posted the thread we post in now.

I'm calling the OP a liar, sorry.