Why are Evri are so absolutely abysmal?

I use RM almost exclusively now.
Main reason is they are cheaper than evri due to free next day collections. Means I don't need to drive to a locker.

Also. Their 48 tracked is covered for 150.
Add 150 of insurance to evri + locker and it's better for me to use RM
 
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We've had a few bad drivers from Evri but the Amazon ones are the worse i think, Our current Evri Driver always comes to the door and waits for someone to answer and also has gravy bone biscuits for the dogs :-)
 
Everi is hermes UK rebranded, that's why it crap... even a rebrand couldn't save their reputation

uk.news.yahoo.com

Evri and Yodel officially named and shamed in UK investigation

Ofcom carried out the report
uk.news.yahoo.com uk.news.yahoo.com

Amazon and DHL achieved the highest levels of customer satisfaction with handling complaints at 56% and 55% respectively, while FedEx slipped to third place with 52%.

Yodel performed “below average” on some aspects of its customer contact processes, Ofcom found, contributing to a satisfaction score of 38%.

Evri once again achieved the lowest levels of satisfaction, despite improving on its 2023 performance, to 32% during the last year.
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the best UK can manage is a 56% satisfaction score? capitalism the true race to the bottom.

Evri literally the worst company in country for handling parcels,
 
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Haggisman said:
I don't understand why you'd use Evri as a sender? I try my best to avoid retailers who use Evri, and cancel orders if they don't warn in advance and I end up get a shipping notification from them (making it clear that the reason I'm cancelling is their choice of courier).
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I find their prices competitive and service convenient. I will look at other companies though, don't want to wait for something disastrous to happen
 
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