Ok, an update from Monday.
As you know the parcel was due to be redelivered on Monday (26th).
I received an email again from DHL stating the parcel would be with me between 13:54 and 14:54. I saw there was an option for an update to be sent to me when my parcel was next to be delivered. So I entered my email and phone number.
At 13:54 I did what was suggested previously. I took a late lunch and stood in my lounge waiting. Looking out of the window.
At 14:12 I received an email from DHL, you will be next. The driver is enroute and will be with you between 5 and 15 minutes time. Great!
45 minutes later I was still waiting. I gave them till 15:00hrs but still nothing. I returned to my office (upstairs, front of the property) and had the window open. All day only one white van entered my street, this was a decorator working next door.
At 3pm I tried to call DHL. I was given the option to book a delivery or track one. I selected track and entered my consignment number when asked. I then had to confirm the postcode. I was told, by an automated voice, the parcel was out of delivery and would be with me by 18:00hrs. Guess what? I'm still waiting.
I contacted the eBay seller. He told me DHL are now saying there was no contact.
Well, to an extent, that isn't a lie. As no DHL van entered my street then indeed there was no contact! Funny that they have both my mobile number and email and yet they couldn't get hold of me. I have not left my home on Friday or Monday. The neighbours opposite, and to both sides of me, are retired and are therefore in all day. The parcel is not high value or breakable. It could be left with any neighbour.
I never received a "we missed you" card when they allegedly knocked and got no contact.
I'll leave you to decide whether this would frustrate you or not...
