Redfox said:
I love how people think that by saying they will close their account they think that whoever they are speaking to will suddenly cave into their every demand. Fair enough I don't work in a department thats required to sell anything, however I know for a fact that the majority of people in similar roles to myself on the phones really couldn't give a ****. If they want to close their account then please do.
Totally Agree.
I used to work for Sainsbury's and I had many people tell me, "I will never shop at your store again, Im off to Tesco. Next week, they were back as usual.
In all honesty, as a worker in the store, it didnt really bother me - I would assist the customer upto a point, but if they got too shirty/demanding for my liking, I would just walk away. They could complain to whomever they wanted to. The funniest thing was when one bloke actually wanted me to go and get the manager so he could complain to him about me. I told him, "You can have my name, but as we are busy right now you will have to see the manager yourself." Later, that day I asked the manager if he received the complaint. He said, "Yes. I told him to leave the store as he was getting very rude."
Bottom line: the operational staff, in general, dont really care if you shop (or in this case, bank) with them or not. As long as they are seen to be doing their job to the best of their abilities and being paid, thats all they are concerned with. Now, if it was their own personal business, it would be a whole different story.