World first QD-OLED monitor from Dell and Samsung (34 inch Ultrawide 175hz)

RWK2000 · 14 Apr 2022 at 12:20

TNA said:
Lucky bugger. They would not have it when I tried for 10%.

Yes just got off Dell chat, apparently the finance team will not approve my 5% discount they previously offered as a goodwill gesture.
It was offered so I followed it up, can only try.

Rawr · 14 Apr 2022 at 12:35

Yeah updated to say delivery on Tuesday now. Pretty frustrated at this point.

Going to try going down to the depot after work to just collect it. Kind of sick of the whole thing now.

Curtis vincent · 14 Apr 2022 at 12:46

Still not had any update of anything. No word on if its delayed, no tracking, just still told by Dell to expect it today?

Nexus18 · 14 Apr 2022 at 12:53

TNA said:
Lucky bugger. They would not have it when I tried for 10%.

RWK2000 said:
Yes just got off Dell chat, apparently the finance team will not approve my 5% discount they previously offered as a goodwill gesture.
It was offered so I followed it up, can only try.

If they come back saying the same, I won't bother chasing it. Considering £747 after £100 from amex and potentially quidco cashback, it's not like we have overpaid!

EDIT

Have never used quidco before so how do I get/claim the cashback then?

RWK2000 · 14 Apr 2022 at 12:55

Curtis vincent said:
Still not had any update of anything. No word on if its delayed, no tracking, just still told by Dell to expect it today?

Very frustrating. Have you tried Syncreon (01455 622500)?

Curtis vincent · 14 Apr 2022 at 13:04

RWK2000 said:
Very frustrating. Have you tried Syncreon (01455 622500)?

Not yet no, tbh I just didn't think it would be worth bothering as they seem pretty inept

publicexcess · 14 Apr 2022 at 13:07

Same boat. Nothing from anyone. Dell rep assured me that they had "personally escalated to the concerned department"... so sure it'll be here any minute now :rolleyes:

Haggisman · 14 Apr 2022 at 13:13

RWK2000 said:
Yes just got off Dell chat, apparently the finance team will not approve my 5% discount they previously offered as a goodwill gesture.
It was offered so I followed it up, can only try.

If you've got evidence they promised it then would your card provider be interested in getting involved maybe?

pcfarrar · 14 Apr 2022 at 13:14

Received mine everything fine no pixel issues. Box was also in perfect condition. It’s pretty quiet but occasionally the fan ramps up for a few seconds which is a little annoying but I can live with it.

Inked1 · 14 Apr 2022 at 13:16

RWK2000 said:
Yes just got off Dell chat, apparently the finance team will not approve my 5% discount they previously offered as a goodwill gesture.
It was offered so I followed it up, can only try.

I have got mine at last ....I demanded chat script of when I was promised it .....I then contacted chat care rep with the information in the chat script where I was promised a extra 10percent off.....he immediately opened a claim case and file number and today I have the extra £84.00 back in the bank ....don't give in to them ...they are most ametuer vendors I have ever dealt with....listing items on website before it was supposed to come live at upped price....then not enough stock for people buying at 8am ....then selling more stock than they had ....shipping dates changed twice....posting monitors to people out of order ...no first come first serve with them lot etc etc etc ...get the refund u are promised

RWK2000 · 14 Apr 2022 at 13:17

Haggisman said:
If you've got evidence they promised it then would your card provider be interested in getting involved maybe?

I'm not sure, it's a goodwill gesture at the end of the day, up to them if they want to honor it or not.
I've got it a lot cheaper than retail so I'm not going to get upset about it, just ever so slightly disappointed.

Inked1 · 14 Apr 2022 at 13:22

So in total paid £763.00 for the monitor I'm happy with that .

Curtis vincent · 14 Apr 2022 at 13:23

Well contacted Dell again, and now they are saying there is a delay with shipping labels with DHL, so If I don't receive it today then it will be tomorrow. I assume they mean tuesday as Friday and Monday are bank Holidays....

Haggisman · 14 Apr 2022 at 13:24

RWK2000 said:
I'm not sure, it's a goodwill gesture at the end of the day, up to them if they want to honor it or not.
I've got it a lot cheaper than retail so I'm not going to get upset about it, just ever so slightly disappointed.

As per the post above yours, the absolute farce this launch has been would make me chase it up purely on principal, never mind the extra £85!

Curtis vincent said:
Well contacted Dell again, and now they are saying there is a delay with shipping labels with DHL, so If I don't receive it today then it will be tomorrow. I assume they mean tuesday as Friday and Monday are bank Holidays....

I assume yours doesnt track on the DHL site with "39999" in front either then?

TNA · 14 Apr 2022 at 13:26

RWK2000 said:
Yes just got off Dell chat, apparently the finance team will not approve my 5% discount they previously offered as a goodwill gesture.
It was offered so I followed it up, can only try.

Nexus18 said:
If they come back saying the same, I won't bother chasing it. Considering £747 after £100 from amex and potentially quidco cashback, it's not like we have overpaid!

EDIT

Have never used quidco before so how do I get/claim the cashback then?

They never gave me any issues. Got my promised 7% refunded.

I would chase them up if you can be asked, they will give in eventually I recon. Weird how inconsistent they are though.

With Quidco first you need to make sure it shows in your account as tracked which should be within 24hours, after that you just wait for a month or two until they either pay or reject it. Been doing cashback for years, easily got back a four figure sum using Quidco
/TopCashBack over the years

TNA · 14 Apr 2022 at 13:29

Inked1 said:
So in total paid £763.00 for the monitor I'm happy with that .

Nice. £14 cheaper than me, but I got tracked cashback which is over fifty quid as I recall. Also got another one on the way which I will sell on so will work out £400ish in the end

RWK2000 · 14 Apr 2022 at 13:52

Ok, so, phoned Dell customer support, after a bit of to and fro, I was offered a 7% discount on my next order. I politely declined. Asked to speak to the manager, then put on hold and they agreed the 5% so brings the initial cost to £804.65, still waiting on the AMEX cashback. Hopefully should bring the total to £704.65.

Thank you for the motivational push guys.

I will now be nicknamed a 'Karen' on the Dell Customer Support side.

Rawr · 14 Apr 2022 at 13:59

I think it's pretty rubbish of them to offer discounts/compensation as incentive to keep the order and then take it away when your product has been delivered.

If you can't give them don't offer them in the first place is my opinion.

TNA · 14 Apr 2022 at 14:01

Rawr said:
I think it's pretty rubbish of them to offer discounts/compensation as incentive to keep the order and then take it away when your product has been delivered.

If you can't give them don't offer them in the first place is my opinion.

Exactly!

XeNoNF50 · 14 Apr 2022 at 14:07

Just powered it on. Unless I am being dumb AF (I could be), no joke the OSD joystick is not working. I am stuck on select language when you power it up for the first time and cannot actually select one...