Caporegime
I was interested in this at release but it had issues, not sure if they have ironed them out over time.
Personally I'd take an LG 48" OLED C1 or C2 over the Neo G9.
World first QD-OLED monitor from Dell and Samsung (34 inch Ultrawide 175hz)
- Thread starter Grim5
- Start date
Personally I'd take an LG 48" OLED C1 or C2 over the Neo G9.
Soldato
Is this 34" monitor receiving good reviews? I'm on the lookout for an UW panel and had budgeted for around £500 but could stretch to this if it's a keeper?
What's the firmware issue? Apologies if it's been posted but it's a 200+ pager...
What's the firmware issue? Apologies if it's been posted but it's a 200+ pager...
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Soldato
My date's 16th June and still not moved either -- are you still just on Confirmed too? Anyone else with a similar date seen movement yet?
Soldato
Is this 34" monitor receiving good reviews? I'm on the lookout for an UW panel and had budgeted for around £500 but could stretch to this if it's a keeper?
What's the firmware issue? Apologies if it's been posted but it's a 200+ pager...
PC Accessories and Peripherals
Shop Dell's wide selection of high-quality PC accessories like keyboards, mice, webcams, batteries and more, tailored for your home or business needs. Enjoy great deals and free shipping!www.dell.com
Yes, definitely worth it!
There have been a couple of possible firmware issues reported:
- The OSD shows HDR400 when it is already running HDR1000
- Strange fan behaviour - e.g. staying on permanently when the monitor is in standby, kicking in randomly etc.
- Pixel/panel refresh timer still running in standby
- LED behaviour is a bit strange and doesn't always follow the OSD settings
I have just received an email from Dell after asking them if I would receive the monitor on the 16th. They said the following:
Thank you for contacting Dell Customer Care.
Kindly accept my humble apologies for the inconvenience caused.
I am afraid to inform you that I have checked the details and see that the order is in the initial stages of production. Unfortunately, your order has been delayed due to a global part shortage that we are experiencing. We are expected to receive the relevant parts sooner, after which your order should be ready to be shipped.
We have already escalated this to the highest level and we are waiting for the parts as soon as it is available your order will be shipped out on a first come first basis.
The revised estimated ship dates are not updated yet, and we have raised a request to expedite the request to our manufacturing team on priority looking at the urgency of the order, we will try our best to ship your order as soon as possible. Your order is very important to us.
I'm afraid that we do not have an estimation as of now, but our factory team is working on it to fix the issue as soon as possible.
The revised dates will be provided within 48 business hours. I'm so sorry, If the shortage is expected, the estimated dates would be shown accordingly, but this is very random and the manufacturing team hasn't expected the delay.
At Dell, we take pride in our service so please let us know if you have any other questions. Simply reply to this email and we will be glad to assist you.
Thank you for choosing Dell. We appreciate your business.
Soldato
Looks like the same response they were sending out in March tbh
Copy paste.
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If they are struggling to get parts now for monitors due to go out ,it makes me worried about my order which is now due to arrive 19th of October. I may end up cancelling and going for the MSI version when we get a release date for it.
The day before I ordered it said that delivery was expected August 15th to then change to mid October in less than 24 hours is very odd.
The day before I ordered it said that delivery was expected August 15th to then change to mid October in less than 24 hours is very odd.
Soldato
If Dell are struggling for parts do you think it will be any better for MSI?
Caporegime
Make sure to ask for a discount for delayed shipping. They gave me 10% without any fuss.
Caporegime
Highly unlikely tbh unless its the gsync module.
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I would argue that with MSI being placed in Asia and it being easier and less travel time when dealing with raw materials compared to Dell who are based in Texas.
Also MSI is a much bigger company than Dell so I would expect them to order more materials in bulk.
Dell made $1.8b profit last year while MSI made $19b. I would also think due to MSI also making GFX cards that they have a much larger manufacturing capability.
Soldato
Rather deal with Dell warranty than MSI ;D
Dell are the worst, I've got a discount code and I've asked them to apply and they outright reject it.
Edit: Context to this, the code works and I have an order already placed and not due to arrive until August. They are refusing to apply the discount. I'm finding them extremely difficult to deal with.
Edit: Context to this, the code works and I have an order already placed and not due to arrive until August. They are refusing to apply the discount. I'm finding them extremely difficult to deal with.
Last edited:
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I bought the Dell 2721DGF that had bad IPS glow. I had one customer support agent agree and told me to send it back and a new one would be sent out. Then 24 hours after phone call I got an email that I would be refunded once they have the bad monitor back. I asked why no exchange and got told they can’t do it. Then they told me I had 10 days to get the monitor back to them or I don’t get a refund. I sent the monitor back that day with a guaranteed next day arrive by 9am. I then hear nothing from them even though I have a email from DPD saying it was signed for. Come the 10 days later I get an email saying that I can’t get my money back as they never received the monitor. I challenged them on it and they saw they did get. And had it for 9 of those 10 days
I don’t like that I have to use them again to get the QD-OLED.
Dell must have seriously gone downhill in the last 10 years as before they were the best bar none. That said a mate has an AW Ultrawide IPS monitor he got last year which developed a problem, he got a next day replacement without any issues. Seems hit and miss now.
Still rather buy Dell than MSI though. Not a fan of MSI.
Still rather buy Dell than MSI though. Not a fan of MSI.
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I never understand when CS say they can’t edit an order and have to order again. It is 2022 ,it should not be that hard in this day and age to amend an order or add a code.
I had an issue ordering Lego Star Wars : The Skywalker Saga on Xbox for my fiancé. I ordered the Deluxe version. But they marked it down as the normal one. When they sent a email to remind me that the payment was going out the bank I saw the version difference and rang them. They told me to cancel the order and re-do one for the Deluxe version as they “could not amend it”. Then I could not order the Deluxe version as they had ran out of their allotted amount. I ended up ordering through a local store with no issues.
I don't understand it either, they've got me over a barrel here. I keep the monitor and pay full-price or get it reduced and it arrives in October. Either way, their customer service has completely washed their hands with me on every occasion. A total reluctance to keep a buyer happy!
Given yesterday I was getting itchy feet and debating the Samsung G9 Neo, I'm seriously tempted to go all in and get it.