Yes it is. He's wrong and so are you.
I use Ubuntu, Mac OS X and Windows 7 every day. There is no need to mess around with drivers in Linux, make them work once and that's it, so your scenario is nonsense.
If you wanted to compare installing apps, then Linux is much easier than Windows. Open a terminal and sudo apt-get and it's done.
Linux:
Mum: "How Do I install a nice game of sudoku dear?"
Me: "open a terminal, type sudo apt-get"
Mum: "Sorry, Suwhat?, how do you spell that? wheres the terminal?"
Many minutes later...
Mum: "Ok its flashing some text, i cant read what its saying its whizzing by, is it done? how do i start it?"
Me: "Have a look through the program menu, can you see it?"
Mum: "No"
me: "Ok, have a look in <appropriate folder>, what about now?"
Mum: "Oh yes, there it is *clicks icon*, nothing happened dear, it just said that GLX isnt properly installed"
Me: "Oh no your OpenGL config isn't right, i'll be round in a few hours, dont touch it"
Windows:
Mum: "How do I install this sudoku game dear"
Me: "Double click the icon on your desktop where you saved it to"
Mum: "Ok, its asking questions"
Me: "Can you see where it says next?"
Mum: "Yes"
Me: "keep clicking that till it stops asking"
Mum: "Ok, a bar is whizzing across, now it says its done"
Me: "Click ok, then goto the start menu and find the name of the program and click the icon"
Mum: "ok, oh yes, its loaded, thanks dear"
Now thats a facetious example, but tell me i'm wrong.
I am not saying that the way which linux operates is bad, it is not, however it is 100% geared towards people who are not scared of computers, thus windows and oc mac os are the users OS of choice. Even with Mac OS I find it harder to explain the basics of use compared to Windows.
Also with re: to Ubuntu, i tried Heron I think it was a while back on this laptop. it did not work with my soft-raid setup out of the box, so i spent over an hour messing about with the live cd and mdadm, eventually got it all installed, tried to run my OpenGl based app and it didnt work. I then spent ages getting the latest NV driver on, only to kill X. ages later i had the latest NV driver and thought "hmm i'd like some music" at this point i realised its default sound drivers didnt work with this laptops inbuilt soundMax audio.
Eventually I gave up and went with Fedora core 9 (at the time, now 11), which although its default graphics and GL drivers dont work with this laptop, at least its soft-raid and sound drivers worked out of the box.
In comparison both windows Xp and Vista simply install on the soft-raid setup without any hassle, both have inbuilt audio drivers (though i still update them) and installing the graphics drivers and getting full SLI is a piece of cake.
Linux is great at what it does, it has a loyal user fanbase and those people like the way it works and would never go to MSs simpler interface systems.
Personally I have no problem with either, but i spend all day every day on my pc.
For the layperson, the way it currently works is NOT user friendly, my mum would balk at it and would never get used to it, in the same way as she would never have got used to DOS while the modern Windows GUI gives her a graphical base she can form cognitive recognition patterns etc with, and allows her full access to all the functionalty she needs.
And lets not forget, as with windows graphics drivers, IF Linux is going to become a proper gaming platform, things like driver updates WILL become something you have to do on a regaulr basis. Gone will be the current days of people simply using their linux terminal for everything bar a bit of very simple OpenGL code, so when NV releases a new driver, which they do every few months, people will probably have to upgrade to keep their games working, same for sound drivers, chipset drivers, as it currently is with Windows.