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Wrong gpu sent!

I don't even know why they want it back.. They wanted £61 ex vat from you.

They'd have to collect it and redeliver the correct card which would cost around £10 for a guess.

Including the time its wasted with staff having to sort out collection/testing etc.

And then they still have a second hand card which can not be sold as new. I can only guess they'd use it for a build where someone wouldn't know if it was new or not :/

Its strange as I had a problem with a watercooling radiator from that retailer, it had a massive dent in it. I could not of done the dent myself unless I smashed it against something on purpose a few times (I didn't!), there was also no damage to the box it came in either. They replaced it no problems :S
 
Dear god, what an epic thread!

I've sat here reading it for 30 mins instead of going to bed somewhat early. Opps! :D

I can't believe the retailer is going on like that really. I mean, I've heard of OCUK doing some pretty shoddy things (not so much recently, which I'm very happy about :D), but this just takes the cake! The fact that the company even picks up on a mistake like that amazes me.

It should be wrote off instantly imo as chasing it up is a big waste of time and man power. Unless the picker makes a lot of mistakes, more than a slap on the wrist is pretty insane. I wonder if it's cost the company more than it's worth by now in investigation, etc, etc?
 
SirCanealot said:
I can't believe the retailer is going on like that really. I mean, I've heard of OCUK doing some pretty shoddy things (not so much recently, which I'm very happy about :D), but this just takes the cake! The fact that the company even picks up on a mistake like that amazes me.
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It's not OcUK it's a company with four letters in its name starting with S ending with N I think :)
 
Joshct said:
Read all the posts, was extremely interested.

Without trying to add more debate to all the law quotes, i have read every quote and it is my interpretation that he is entitled to keep 7870 and demand the 7850.

I understand he is not the kind of guy to do that, i'm just saying as an example that is what he is ENTITLED to do, and as such if he chooses to accept it as a substitution thats fine. Or any of the other options people gave where it is all to his convenience and doesn't cost him anything.

If they do charge him extra, on principal take them to small claims court, even the threat of court can sort out the issue.


Whatever you and your cousin decide, he doesn't have to benefit from the mistake (i.e demanding the 7850 as well) but don't accept any agreement where he spends more money, is inconvenienced (no card for a week etc) or anything that puts him in a state where he's worse of than he currently is.
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Agreed, if anyone lets them pull off something as ridiculous they'll be trying it on everyone. I was told about them before OcUK and after reading more than enough bad things about them I never bothered, delighted now!

Never had anything but perfect customer service from OcUK.
 
Not surprised to see who the company is. Had a real bad experience with them about 11 years ago (coincidentally also a graphics card). Will never deal with them again.

Shoddy, dishonest, unscrupulous, are just some of the adjectives that spring to mind whenever I see mention of them.

They obviously haven't improved since my dealing with them, doubt they ever will.

Just substitute the letter "M" at the end of their name to sum them up.

Caveat emptor.
 
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I can agree with the general consensus about this company. I used them happily several times, till the time I had a faulty item. Then I found out how their customer service/tech support processes work (to screw over the customer as much as possible). Never again.
 
Here is my take on this as someone who has run a brick and mortar as well as an on-line retail business.

Forget anything about Unsolicited goods for a moment.

If you order something from an on-line retailer and they send the wrong item (regardless of why it is wrong be it the wrong colour, size or model whatever) you can reject the item under distance selling regulation but you don't have to, this also implies that you can accept the item. By keeping the card he accepted the item. The retailer has no right to ask for the item back or demand payment for the item and they certainly cannot charge your credit card for it, that is fraud and is a criminal offence.

If in any doubt contact the office of fair trading. Citizens Advice can advise but the OFT has legal powers and they know the law.
 
Zolohl said:
he took the chance to not saying anything and paid £40 to install and now he's caught. no sympathy there
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What are you talking about? Did you even read the whole thread? He didn't know it was the wrong card until after installation which he didn't perform. Everything was scam's fault so they're liable for their own mistakes.
 
chipachap said:
What are you talking about? Did you even read the whole thread? He didn't know it was the wrong card until after installation which he didn't perform. Everything was scam's fault so they're liable for their own mistakes.
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does that make sense to u? certainly not to me. what ever the code this etailer quotes, the card still comes in with its package and anyone who is not blind should be able to tell the difference. simple as that. if you are at a restaurant and given a dish you didnt order, will you eat it anyway? you may be able to get away with it but i think most of us wouldnt
 
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Zaphrod said:
Here is my take on this as someone who has run a brick and mortar as well as an on-line retail business.

Forget anything about Unsolicited goods for a moment.

If you order something from an on-line retailer and they send the wrong item (regardless of why it is wrong be it the wrong colour, size or model whatever) you can reject the item under distance selling regulation but you don't have to, this also implies that you can accept the item. By keeping the card he accepted the item. The retailer has no right to ask for the item back or demand payment for the item and they certainly cannot charge your credit card for it, that is fraud and is a criminal offence.

If in any doubt contact the office of fair trading. Citizens Advice can advise but the OFT has legal powers and they know the law.
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An earlier post said they were taking the extra money on the 16th, did anything happen?

Andi.
 
Zolohl said:
does that make sense to u? certainly not to me. what ever the code this etailer quotes, the card still comes in with its package and anyone who is not blind should be able to tell the difference. simple as that. if you are at a restaurant and given a dish you didnt order, will you eat it anyway? you may be able to get away with it but i think most of us wouldnt
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But that's the thing, if you look here the packing is virtually identical apart from the "5" and "7".

http://www.msi.com/product/vga/R7850-Twin-Frozr-2GD5.html
http://www.msi.com/product/vga/R7870-Twin-Frozr-2GD5.html

I don't think it's unreasonable that a buyer (who isn't going to install it himself) takes delivery of it, assumes the retailer sent the correct card and when looking over it sees the packaging looks correct.

To stick with your analogy, it's like going to a restaurant and ordering a beef chilli dish. Then when the bill comes it is twice the price of the one you ordered as they mistakenly used fillet stake in the mince instead of the usually cheaper beef. Would it be reasonable for the restaurant to charge you anyway even if they made the mistake (though they do offer you the chance of a refund/replacement of the meal - so long as you return it to them).
 
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Zolohl said:
does that make sense to u? certainly not to me. what ever the code this etailer quotes, the card still comes in with its package and anyone who is not blind should be able to tell the difference. simple as that
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Load of tosh mate, sorry. When I bought my GPU, I just opened it. I'm not one of those people who like to read the box nor do I pay attention to it. I didn't even realise my crossfire adaptor was missing from my box until I read online reviews. The excitement of receiving new hardware is like Christmas, just rip open the wrapping, throw the box and enjoy your new toy as fast as you can.
 
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