XFX 8800 GTX - gibbo i guess

[Darkwave]

I defended their aftersales support as well because I never HAD any problem with it.

Surely if I have received the same treatment from XFX like you, I wouldn't be so stupid to buy XFX cards now would I?

You're defending their aftersales and support simply because you own an XFX card.

That's all there is to it, and you're making yourself look like a bit of a numpty in the process.

 

[Lolcb]

You're defending their aftersales and support simply because you own an XFX card.

That's all there is to it, and you're making yourself look like a bit of a numpty in the process.

Wrong. I defended them because based on past personal experiences with XFX, I never had a problem.

As I have said, tough luck to be you being in the minority that received crap aftersales support.

 

[Lolcb]

They did have the resistor issue - but then a few companies had it.

They replaced nice and quickly for the unlucky few

You have been mis-informed. All company had it.

Thats why nVidia recalled all 8800GTX to have the resistor changed.

 

[tastyweat]

Do you live in the US?

US customers only for that one.

Uhhh... no

Well - the uk vendor I bought it off state double lifetime warranty, so if it wasn't they'd be forced to deal with a replacement card if something should go wrong.

 

[tastyweat]

You have been mis-informed. All company had it.

Thats why nVidia recalled all 8800GTX to have the resistor changed.

Fair enough, helps my point

 

[Darkwave]

Wrong. I defended them because based on past personal experiences with XFX, I never had a problem.

As I have said, tough luck to be you being in the minority that received crap aftersales support.

LOL, you are just quality. Do you work for XFX, or are involved in viral marketing perhaps?

Oh well, XFX provide outstanding aftersales and support because "Lolcb has never had a problem with them."

I take back everything I said. All companies are great until Lolcb has a problem with them, even if they get involved in a huge PR fiasco and get themselves banished from the leading high-end computer e-tailer in the UK.

Everyone go about your business, XFX are superb no matter what, because Lolcb says so.

There you go Lolcb, I think that's what you wanted. Maybe now you'll stop waving your XFX flag in my face.

 

[Lolcb]

LOL, you are just quality. It's ok everyone, XFX provide outstanding aftersales and support because "Lolcb has never had a problem with them."

I take back everything I said. All companies are great until Lolcb has a problem with them, even if they get involved in a huge PR fiasco and get themselves banished from the leading high-end computer e-tailer in the UK.

Everyone go about your business, XFX are superb no matter what, because Lolcb says so.

There you go Lolcb, I think that's what you wanted. Maybe now you'll stop waving your XFX flag in my face.

You're making a joke out of yourself.

First of all, you slagged at XFX aftersales support just cause you get crap service from them. This has nothing to do with me or many others who don't have problem with their support. It is just your luck.

Secondly, when did OcUK became the leading e-tailer in UK? Even if they are, so what? If OcUK decides to boycott XFX, then it is their problem not mine, there are probably 5-6 other e-tailers in UK and probably 100s of e-tailer overseas that ships to uk that sells XFX produtcs.

Lastly, I am merely stating the point that I PERSONALLY never had any problem with XFX. Hence as long as I have never been affected by them, I will continue to put XFX as one of the brands to consider when buying a GPU.

 

[Darkwave]

You're making a joke out of yourself.

First of all, you slagged at XFX aftersales support just cause you get crap service from them. This has nothing to do with me or many others who don't have problem with their support. It is just your luck.

Really? Because I think I have mentioned the PR fiasco that got them banished from OcUK in the first place a couple of times now. I guess I was the only one involved in that, even though I didn't even own a 7900GT.

Secondly, when did OcUK became the leading e-tailer in UK? Even if they are, so what? If OcUK decides to boycott XFX, then it is their problem not mine, there are probably 5-6 other e-tailers that sells XFX produtcs.

I never said other e-tailers don't stock XFX, all I said was that OcUK don't and they are the leading e-tailer in the UK judging from their popularity and the number of exclusive deals that Gibbo get with various manufacturers. Not to mention that they're usually the first in the UK to be allocated stock, and Gibbo has mentioned many times that it's not unusual for them to get 80% of the UK allocation on a major launch.

Lastly, I am merely stating the point that I PERSONALLY never had any problem with XFX. Hence as long as I have never been affected by them, I will continue to put XFX as one of the brands to consider when buying a GPU.

Yeah, and I am not talking about my PERSONAL experience at all. I am talking about a major PR fiasco you seemingly missed.

I couldn't really care less about your experience, and I only added mine because that's where my problems started. I'm glad that you've never had a problem with XFX and are happy with your purchase, but telling me I am wrong and ignoring this issue in the face of facts is absurd.

I am also not asking you to stop buying XFX, I couldn't really care less what you buy because it's not my money, I (along with others) was simply answering the question that Down1oader initially asked.

Hell, he initially asked Gibbo. If Gibbo comes in here and says pretty much what I just said, as he has many times, will that shut you up? In fact, hell, I'll just quote his last post on the subject and you can argue with him if you like.

Problem with XFX is they were one of our highest return rate graphics cards and we never knew if they were gonna replace, credit or reject a product. That means we were unable to give the customer a replacement there and then because if XFX decided to reject a project saying no fault found were the ones who get left out of pocket.

We all know that any part of a graphics card can fail causing it to possibly melt, burn or just stop working. However with an XFX product if you send them back a product that has burn marks or anything melted they just reject the product claiming the end user caused the issue. It seemed nearly impossible to make them accept that these things can happen and cards failed. So OcUK stepped in and replaced customers cards from our own pockets. XFX said they would sort things out, they did and then it started to happen again.

So now its just far easier for us to sell products from manufacturers where we know that they will replace any faulty product we send back without issue and its a bonus with the likes of BFG and EVGA who go that bit further and will deal with the customer direct.

Yes XFX make some nice products but I think with some of their products they push the overclocks too far and as such their failure rate increases. As we sold a lot of their overclocked cards is no doubt the reason why XFX for ourselves were our highest return rate graphics card we sold.

 

[shrek2]

You're making a joke out of yourself.

First of all, you slagged at XFX aftersales support just cause you get crap service from them.

If I got crap service from a company I will **** them off and never use them again. Thats not unreasonable

 

[queamin]

If it was just 1 or 2 people slagging xfx off then fine you could dismiss it but there been loads and at the end of the day it up to you what you buy but don't come crying on here if it goes pear shaped if you do after this, it is upto xfx to turn their support around not you if they do then fine.
If someone like xfx gets a bad rep and a e-tailer sells their products i would think the e-tailer would get some aswell

 

[fornowagain]

Uhhh... no

Well - the uk vendor I bought it off state double lifetime warranty, so if it wasn't they'd be forced to deal with a replacement card if something should go wrong.

Then you were done up like the proverbial kipper.

Link

XFX UK/Europe does not have long/lifetime warranty or double warranty, that USA only.

Check the UK XFX site you won't find it.

 

[Jabbs]

I recall reading abit back a big problem with xfx on here with poor service hence why ocuk stopped selling them.

 

[tastyweat]

LOL, you are just quality. Do you work for XFX, or are involved in viral marketing perhaps?

Oh well, XFX provide outstanding aftersales and support because "Lolcb has never had a problem with them."

I take back everything I said. All companies are great until Lolcb has a problem with them, even if they get involved in a huge PR fiasco and get themselves banished from the leading high-end computer e-tailer in the UK.

Everyone go about your business, XFX are superb no matter what, because Lolcb says so.

There you go Lolcb, I think that's what you wanted. Maybe now you'll stop waving your XFX flag in my face.

That's not what he's saying FFS, he's saying that he's not going to bash them because in the past he hasn't had a bad experience, personally.

Sure some people have had bad support - not all!

I've dealt with XFX tech support in the past while I've been repairing/building computers etc... and sure they're a little slow, but a 3 week RMA turnaround isn't the worst I've seen (omg Pixmania are terrible!)... and after dealing with them 5/6 times in the past, that's the longest I had to wait. And yes - all but one of them were 7900s.

 

[Darkwave]

That's not what he's saying FFS, he's saying that he's not going to bash them because in the past he hasn't had a bad experience, personally.

Sure some people have had bad support - not all!

I've dealt with XFX tech support in the past while I've been repairing/building computers etc... and sure they're a little slow, but a 3 week RMA turnaround isn't the worst I've seen (omg Pixmania are terrible!)... and after dealing with them 5/6 times in the past, that's the longest I had to wait. And yes - all but one of them were 7900s.

He said that I was "wrong" (his words) about XFX aftersales and support being crap, which I have backed up. Even Gibbo hasn't got nice things to say about their aftersales and support even though he likes the product, and he probably bought in thousands upon thousands of units by them so I think he knows what he's talking about.

 

[Lolcb]

..

I am not denying the fact that some received crap aftersales support from XFX. But you have to understand that, so far nobody has complained regarding the 8800GTS/GTX XFX cards. The whole PR fiasco you spoke of, happened like when? During the 7xxx series cards?

Man, first of all be real. In the forums, most of the times, do you see people saying more positive comments or negative ones? Seriously speaking if we were to compare those who received bad aftersales support from XFX and those who got good aftersales support the ratio is probably 100:5

Most of them time, when you see a certain brand get slagged etc are usually the minority, I think this is a common sight yes?

First of all, OcUK getting exclusivity doesn't mean a thing. OcUK is ONE of the leading e-tailers but definitely not the top ( I could be wrong ). I can double check this with suppliers like HIS, NEC, it is easy for me to double check with them the reason for exclusivity.

And I have to say, your personal experience is going to affect someone buying a perfectly good brand. All I am saying is, yes there might be a chance of him getting bad aftersales support, but you cannot deny the fact that there is a chance to be the same as me receiving perfectly good support.

 

[Darkwave]

...

Christ, you don't stop do you. I'll just quote Gibbo again with a little emphasis, maybe this time you'll actually read it instead of pretending there is no problem with XFX aftersales and support.

Problem with XFX is they were one of our highest return rate graphics cards and we never knew if they were gonna replace, credit or reject a product. That means we were unable to give the customer a replacement there and then because if XFX decided to reject a project saying no fault found were the ones who get left out of pocket.

We all know that any part of a graphics card can fail causing it to possibly melt, burn or just stop working. However with an XFX product if you send them back a product that has burn marks or anything melted they just reject the product claiming the end user caused the issue. It seemed nearly impossible to make them accept that these things can happen and cards failed. So OcUK stepped in and replaced customers cards from our own pockets. XFX said they would sort things out, they did and then it started to happen again.

So now its just far easier for us to sell products from manufacturers where we know that they will replace any faulty product we send back without issue and its a bonus with the likes of BFG and EVGA who go that bit further and will deal with the customer direct.

Yes XFX make some nice products but I think with some of their products they push the overclocks too far and as such their failure rate increases. As we sold a lot of their overclocked cards is no doubt the reason why XFX for ourselves were our highest return rate graphics card we sold.

Maybe some font sizes will make you read it, but I can't be bothered.

 

[Alexrose1uk]

RE: Lolcb's last post, 2nd above.

But when you're spending the money to this sort of scale, why play it pot luck.

If you were being completely unbiased, and wanted a new card, would you rather go with companies who sell comparatively priced cards, and on the whole have fairly decent/average tech support and RMA reputation, or for roughly the same price, would you buy from a company with known long standing issues over tech support and RMA?

I know I for one would rather take a company with decent support. Hey, you may be forever lucky, but these days, at some point something is likely to go wrong, and I'd rather buy from companies where Im not going to have issues unless unlucky.

Its a simple case of pot luck chances, both may be crap, but others have decent track records, whereas XFX have a rather stained one.

 

[queamin]

But the point is it isn't just 1 or 2 people, they shut down their forums and helpdesk,and i think it will take time for people to forget that and it is XFX own fault.
They might be a good company when everything is going good but will they do the same if the **** hits the fan again, you tell me i wouldn't like to find out by having one of their cards when i can buy from a company with better support.

 

[Lolcb]

..

You didn't read did you. To me, BFG, eVGA, XFX has all so far been perfectly fine for me personally.

Just that in the case of 8800GTX I decided to go for XFX.

It all comes down to personal experience and preference towards a certain brand. Surely when I first bought these 8800GTX, XFX cards are not priced any much lower than BFG's and eVGA's

 

[Darkwave]

You didn't read did you. To me, BFG, eVGA, XFX has all so far been perfectly fine for me personally.

Just that in the case of 8800GTX I decided to go for XFX.

It all comes down to personal experience and preference towards a certain brand. Surely when I first bought these 8800GTX, XFX cards are not priced any much lower than BFG's and eVGA's

How many times do I have to say that this has nothing to do with your personal experience, it doesn't even have anything to do with mine. This is to do with their aftersales and support as a whole, which now has a solid reputation for being abysmal.

Yes, I know you have an XFX card. Their products are (mostly) fine, it's their aftersales and support that is dire.

You're practically pretending a problem doesn't exist, and you out-right said I was "wrong" (direct quote.) Problem is, no matter how much I back up my point, you're too obsessed with defending XFX's honour.