YouFibre

stoofa · 1 Nov 2023 at 12:05

Andrew Moore said:
Ive been having this issue if not a similar one. If you dont have a static IP and you use thinkbroadband BQM then the fact its on CGN means you have flawless monitoring and then a wall of red which presents as 100% packet loss even though the setup still works. I'm moving to static and migrating everything away from IPV6 to see if this resolves the problem as wireless is the most problematic. Its not just your typical web based apps, its also streaming that has its moments too and those streaming services are app controlled.

Ill report back if this works as I have a free static IP upgrade for a month to see if this works as it'll no doubt be something youfibre can then add on as a sales upgrade to new customers.

Completely disabling IPv6 has certainly fixed the issue of mobile apps launching.
I'm also looking to move to a static IP, so, like you, have a feeling that will iron out any remaining little issues. Look forward to your update.

Andrew Moore · 1 Nov 2023 at 16:21

stoofa said:
Completely disabling IPv6 has certainly fixed the issue of mobile apps launching.
I'm also looking to move to a static IP, so, like you, have a feeling that will iron out any remaining little issues. Look forward to your update.

Its been live since 1pm and it feels snappy and a joy to use where before there always a moment of "am I connected to the right network" or "Is this working"....

They lease the static IP over DHCP so no changes are needed on the router side.

Andrew Moore · 3 Nov 2023 at 00:10

Small update, “hmmm, I’ve encounter a problem, please try again in a few moments”… every single Google home device on the network even after each has been power cycled…

I’m hoping this fixes its self as this is more annoying than the slight delay to apps that it’s fixed.

CaNsA · 4 Nov 2023 at 12:46

CaNsA said:
Just put my pre-order in.
Hoping to have more fibre in my diet by the end of the month.

That was April.
I'm still waiting.

Emailed them a few times, keeps getting pushed back.

Whilst we try to complete within the forecasted date, they are subject to change due to unforeseen circumstances which can sometimes arise.

uvarvu · 10 Nov 2023 at 13:50

Would you say that this amount of latency is acceptable?
From the trace below it looks like the first hop out of my network is the culprit, wonder what's causing that? At least it's stable I suppose.

traceroute to 9.9.9.9 (9.9.9.9), 64 hops max, 52 byte packets
1 192.168.4.1 (192.168.4.1) 1.487 ms 0.870 ms 0.789 ms
2 154.61.59.209 (154.61.59.209) 15.857 ms 15.823 ms 15.580 ms
3 172.16.0.218 (172.16.0.218) 18.344 ms 18.152 ms 18.215 ms
4 172.16.1.94 (172.16.1.94) 18.856 ms 20.285 ms 20.123 ms
5 172.16.0.72 (172.16.0.72) 20.031 ms 19.524 ms 20.715 ms
6 195.66.225.238 (195.66.225.238) 18.436 ms 18.488 ms 18.306 ms
7 dns9.quad9.net (9.9.9.9) 18.222 ms !Z 18.138 ms !Z 18.322 ms !Z

ChrisD. · 10 Nov 2023 at 14:10

I mean it's not terrible, but from Bath you would expect single digit latency.

Turn · 11 Nov 2023 at 07:06

uvarvu said:
Would you say that this amount of latency is acceptable?

Would probably expect 4-8ms from where you're based. What was you getting on your previous ISP?

uvarvu · 11 Nov 2023 at 08:57

I was with VM before, pings were between 15-20ms.

megatron · 6 Dec 2023 at 12:14

I've signed up and they are coming to install on dec 21st. Moved from talk talk copper line.

Valo · 10 Dec 2023 at 15:56

Valo said:
Unfortunately my install can't go ahead the way I wanted

My house is a timber frame bungalow. I was ideally wanting the fibre run taken up and into my loft then pulled down between my walls to exit in my living room at the same point where my router sits.

The YouFibre engineer (who was great!) said that it couldn't be done my preferred way as they don't have the tools or back boxes to do it (Sales rep told me it would be). He investigated using the existing BT ducting to bring the fibre in but the ducting was cut short and he couldn't see where it finished, he could only see the bare the BT cables after taking the BT Master socket off.

So, I've had to cancel the whole thing. I can't fault the YouFibre engineer, he was great and was ex-openreach and knew his stuff, and agreed with me that he wouldn't want cables clipped around skirting boards and door frames in his own house.

I'm still under contract with TalkTalk until June 2024 anyway. Once I'm out of contract I can get ducting and a draw string system setup to where it needs to go in full preparation for either YouFibre or Openreach full fibre install.

Valo said:
Lesson learnt the hardway, it doesn’t help that the sales rep from YouFibre said they’d do it the way I wanted.

The engineer on the day was great and did his best to accommodate. I’m going to get it done the way I originally wanted and run the ducting myself, so the YouFibre engineer can simply pull the fibre to where I need it.

What Fibre ONT do YouFibre use currently, I have my own router I want to use?

My story with YouFibre has continued since my failed install. Once I got everything cancelled with YouFibre I continued to use my existing TalkTalk service, until the 30th October when my service as cut off by TalkTalk.
Somehow the cancellation notification was never acknowledged by TalkTalk so the phone line number port went ahead to YouFibre and my broadband service was terminated. When I contacted TalkTalk to see if it could be undone I was told they couldn't unwind my termination and I'd have to rejoin them as a new customer, the best package I could get would still be the gFast fibre 250.

I then contacted YouFibre and explained my situation to the sales agent. I have to admit he was absolutely brilliant and immediately got an order sorted for me again for You1000 and YouPhone, unfortunately he didn't have the ability to give me the same deal as I got on my first order. The only downside was the earliest installation slot they had available was on 20th November, this was rough but I managed to get by using an Unlimited Data Bolt-on and my iPhone as a hotspot. Within 48hrs I was notified by the same sales agent that YouFibre had safely received my landline number and this would be assigned to my YouPhone service once I was up and running. I even received the offer of an earlier installation slot but unfortunately I couldn't take it due to a calendar clash.

I had plenty of time to prepare for my installation and I got my cable trunking and pull rods in-place. Monday 20th November finally came around and right on-time a YouFibre engineer turned up, we had a chat about the previous failed attempt and what I'd done to prepare. He was more than happy with the route and actually commented it was going to make his life much easier. I told him I was wanting to use my own router rather than the supplied Arris router and asked him if he could install an Adtran 622v ONT for the built-in phone point, rather than the standard Adtran 621 ONT they use which relies on the Arris router for YouPhone. He didn't have any in his van but went the extra mile for me and went back to their depot and picked one up for me.

The rest for the install went perfectly. The following day my YouPhone service went live with my ported number and the service has been rock solid since!

I've also contacted YouFibre customer service and ran through my experience with them, as a result they paid my termination fee's from TalkTalk and reduced by bill by £5 per month for my whole 24 month contract term. Which means I'm now paying £30.99 per month going forward and I'm more than happy about.

EDIT: Due to a slight misunderstanding on my part (due to a bad mobile phone line) I've actually been given a free Static IP for my 24 month contract duration rather a straight £5 discount.

I'm paying You1000 - £27.99 and YouPhone Plus - £8.00 with a Free Static IP - £0.00 = £35.99 per month.

I'm very happy with that!

MissChief · 10 Dec 2023 at 16:19

Valo said:
My story with YouFibre has continued since my failed install. Once I got everything cancelled with YouFibre I continued to use my existing TalkTalk service, until the 30th October when my service as cut off by TalkTalk.
Somehow the cancellation notification was never acknowledged by TalkTalk so the phone line number port went ahead to YouFibre and my broadband service was terminated. When I contacted TalkTalk to see if it could be undone I was told they couldn't unwind my termination and I'd have to rejoin them as a new customer, the best package I could get would still be the gFast fibre 250.

I then contacted YouFibre and explained my situation to the sales agent. I have to admit he was absolutely brilliant and immediately got an order sorted for me again for You1000 and YouPhone, unfortunately he didn't have the ability to give me the same deal as I got on my first order. The only downside was the earliest installation slot they had available was on 20th November, this was rough but I managed to get by using an Unlimited Data Bolt-on and my iPhone as a hotspot. Within 48hrs I was notified by the same sales agent that YouFibre had safely received my landline number and this would be assigned to my YouPhone service once I was up and running. I even received the offer of an earlier installation slot but unfortunately I couldn't take it due to a calendar clash.

I had plenty of time to prepare for my installation and I got my cable trunking and pull rods in-place. Monday 20th November finally came around and right on-time a YouFibre engineer turned up, we had a chat about the previous failed attempt and what I'd done to prepare. He was more than happy with the route and actually commented it was going to make his life much easier. I told him I was wanting to use my own router rather than the supplied Arris router and asked him if he could install an Adtran 622v ONT for the built-in phone point, rather than the standard Adtran 621 ONT they use which relies on the Arris router for YouPhone. He didn't have any in his van but went the extra mile for me and went back to their depot and picked one up for me.

The rest for the install went perfectly. The following day my YouPhone service went live with my ported number and the service has been rock solid since!

I've also contacted YouFibre customer service and ran through my experience with them, as a result they paid my termination fee's from TalkTalk and reduced by bill by £5 per month for my whole 24 month contract term. Which means I'm now paying £30.99 per month going forward and I'm more than happy about.

Excellent news. I also stay in Livingston, do you mind if I start a conversation about your experience and where you stay?

Valo · 10 Dec 2023 at 19:26

MissChief said:
Excellent news. I also stay in Livingston, do you mind if I start a conversation about your experience and where you stay?

Yeah, sure. No problem

GregI · 10 Dec 2023 at 22:16

Valo said:
Yeah, sure. No problem

What's your pings like to bbc.co.uk? I see they are building in the Musselburgh area so I might be able to get it myself. I do online gaming and the post from uvarvu about higher latency seemed bad. I get 15ms to bbc.co.uk from Musselburgh area on BT FTTC. I'm hoping YouFibre will be 15ms also. If it's like 18ms ok but if it starts getting into the 20s I might just go to a Openreach full fibre provider which I know will be the same if not better pings than what I currently have.

Valo · 11 Dec 2023 at 15:25

GregI said:
What's your pings like to bbc.co.uk? I see they are building in the Musselburgh area so I might be able to get it myself. I do online gaming and the post from uvarvu about higher latency seemed bad. I get 15ms to bbc.co.uk from Musselburgh area on BT FTTC. I'm hoping YouFibre will be 15ms also. If it's like 18ms ok but if it starts getting into the 20s I might just go to a Openreach full fibre provider which I know will be the same if not better pings than what I currently have.

Here you go.

GregI · 11 Dec 2023 at 17:41

Thanks looks fine thankfully. I can deal with 1-2ms more if it means symmetrical upload and cheaper!

Valo · 13 Dec 2023 at 19:59

GregI said:
Thanks looks fine thankfully. I can deal with 1-2ms more if it means symmetrical upload and cheaper!

Glad I can help

Hope you can order shortly once the network build out is finished.

GregI · 14 Dec 2023 at 07:48

Valo said:
Glad I can help Hope you can order shortly once the network build out is finished.

It's probably going to be awhile unfortunately. Netomnia said in October 2022 that Livingston was rolling out. How long did that take for availability?

They said to me yesterday:

"I have looked at your postcode and at this time the works in this direct location are on indefinite hold. The pre-existing services that our team were hoping to utilise are not suitable to be used.
We often look to deploy and use a build method known as Physical Infrastructure Access (PIA). Physical infrastructure access solution is an Openreach product which allows communication providers access to poles and duct for their own installation. Communications providers could utilise this infrastructure to deploy their own fibre networks. Upon inspection, we realised that this was not viable for us to complete a roll out in this direct location.

I can see that the whole the area is required a re-plan/redesign of the network build, your address included.
Over the coming months, our design team will work on this to determine if a viable method and route can be found to complete the connections."

So probably December 2024... maybe.

Delta3D · 14 Dec 2023 at 12:53

The ducting option for YouFibre seems much greater option here for their installations. Consumers don't get a choice as to what they use but there's an interesting impact here.

Personally, our fibre is ran through ducting under the driveway. However, on the other side of the village it's ran via the telegraph poles (older housing). A car has damaged one of the poles maybe 2 weeks ago now, and YouFibre are fighting with Openreach to get them to actually fix the pole, leaving half the village without internet until mid/late January they say.

Nem · 14 Dec 2023 at 15:48

Hoping someone can shed a bit of light on this please...

Moved to YouFibre this week from Sky, was getting 50Mb and now on the 1Gb package, getting 950Mbps on a wired connection so very pleased all round.

I do have a home server that I use for Plex and also to Remote Desktop into which now will not work. I have a script on the server to update a dynamic dns service using the external IP to map to an actual URL co I can connect even if the IP changes. RDP will now not work at all, and Plex is working but stating it's not a 'direct connection' like it always used to.

So far trying to work this out it looks like the external IP being reported is not the same as the WAN IP in the EERO app, and I've read something about CGNAT being an issue?

Is there anything I can do to fix this, or is it just pay for the static IP to resolve?

Thanks

uvarvu · 14 Dec 2023 at 16:21

Yep just pony up for the static IP. Other things stopped working on my end as well including the moshi storytime app which is a weird one!