YouFibre

[iMacMart]

Ive just switched to youfibre from zen, with just a smidge over £300 owing...how did you go about getting yours refunded? i've emailed [email protected] with my final charges but nothing but an automated reply thus far.

Cant complain about service though, i always struggled to get anywhere near the 900/100 limits on zen even when wired in, High 800s in and out on youfibre....hopefully stays that way!

Took a week or so for me to get my VM refund, think I had to send a chase up email in the end or go on live chat

 

[leejtc]

Took a week or so for me to get my VM refund, think I had to send a chase up email in the end or go on live chat

Nice one, I'll give that a go if i don't hear anything. Thank you

 

[Viberious]

Nice one, I'll give that a go if i don't hear anything. Thank you

I emailed the final bill to [email protected] and it got dealt with in a reasonable time.

 

[leejtc]

I emailed the final bill to [email protected] and it got dealt with in a reasonable time.

Thanks, I'll give that a try rather than hello@

 

[iMacMart]

I emailed the final bill to [email protected] and it got dealt with in a reasonable time.

That’s the address I emailed, now I see it!

 

[Valo]

I emailed the final bill to [email protected] and it got dealt with in a reasonable time.

That's the email I used as well. My termination fees where processed and received a reply from YouFibre in 7mins!

The funds take between 1-3 days to transfer back to your account.

 

[uvarvu]

Massive drop in latency since the 4th. Hopefully this will stick.

 

[b7869]

I got a letter through from Netomnia (nothing from youfibre yet) that they are starting to build in my area. I’ve already seen them working in my street. Anyone know how long it usually takes from here? I’m on build stage 6 according bidb