Soldato
Took a week or so for me to get my VM refund, think I had to send a chase up email in the end or go on live chat
YouFibre
- Thread starter oldestgregg
- Start date
Nice one, I'll give that a go if i don't hear anything. Thank you
Associate
I emailed the final bill to [email protected] and it got dealt with in a reasonable time.
Thanks, I'll give that a try rather than hello@
Soldato
That’s the address I emailed, now I see it!
Soldato
That's the email I used as well. My termination fees where processed and received a reply from YouFibre in 7mins!
The funds take between 1-3 days to transfer back to your account.
Associate
I got a letter through from Netomnia (nothing from youfibre yet) that they are starting to build in my area. I’ve already seen them working in my street. Anyone know how long it usually takes from here? I’m on build stage 6 according bidb
Every case will be different but for me, the first hole in the ground was 18th Jan (they had to clear some blocked Openreach ducting), install was 12th June and the connection went live on 26th June. This was a new exchange which wasn't actually ready for service when we were installed, hence the gap between install and go-live - this wouldn't normally happen. So, 5 months give or take a bit.
If the exchange is already live and they're just extending into your area, perhaps it'll be quicker. Always worth chatting to the teams working on the road - they won't have all of the answers, but it's worth asking anyway. When I did, they specifically asked me which pole served my house and within an hour had dug a new trench to it and installed the connection block and ducting. I'm sure they'd have done it anyway, but I know there were blocks of houses that got missed out when they did our local streets, so it's definitely worth having a word!
Zero joy from youfibre in terms of getting my zen early termination charges refunded, only semi decent response was online chat(bugger all response to any emails, to either hello@ at or the suggested etf@)...but that was 5 days ago and nothing has been actioned yet.
I cant fault the service in terms of speed but I would think long and hard about whether moving before the end of contract with your existing provider is worth the risk.
I'll give them a call next, i daresay it will get resolved eventually...but it shouldnt be this much of an effort. I shall update.
I cant fault the service in terms of speed but I would think long and hard about whether moving before the end of contract with your existing provider is worth the risk.
I'll give them a call next, i daresay it will get resolved eventually...but it shouldnt be this much of an effort. I shall update.
Associate
If you leave a negative review on trustpilot they’ll get back to you straight away from what I’ve seen. It’s a shame this needs to be done but that’s what happens when your customer service is terrible.
Thanks, I'll go down that route if i get nowhere...i did live chat and actually got an email response stating that "backlog in Contract Buyouts that we are currently experiencing. We sincerely apologize for the inconvenience this may cause. You can expect to hear from us within the next few days as we are actively working on it." So we'll see
Soldato
Just signed up with YouFibre, massively unimpressed with the cloud based router. How are you meant to find out what's going on it your line goes down?
You mean the Eero 6? It's not cloud based, the phone app is connecting to the router directly using WiFi, not the internet.
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Soldato
It’s not a DSL line, there are no line stats. The light on your ONT is on or off (or possibly red).
Soldato
Oh then why can't I just point my browser, at the routers ip address like any other router.
Because they did not implement a web interface, you have to use the app to do the same job. I guess they thought it was more user friendly.
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The Eero basically is cloud based. Turn off wifi/mobile data on your phone and then connect the Eero via ethernet to a laptop or pc but don't connect WAN. You'll see the app basically doesn't let you do anything in "offline mode" since it needs to connect to the Eero servers to do anything.
Fine for non tech people but if you want to get the most out of your broadband definitely look into a proper router. Lot of good deals with Black Friday soon that won't break the bank (under £50).
Fine for non tech people but if you want to get the most out of your broadband definitely look into a proper router. Lot of good deals with Black Friday soon that won't break the bank (under £50).
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Associate
Without going through 30 pages, has anyone gone from Aquiss to Youfibre? Tempted to switch as 1gb is nearly half the price.
Soldato
Not directly but Aquiss use Openreach fibre and YouFibre use the Netomnia/BRSK footprint, it will require a new line to be installed.