Ok more problems with BT Infinity...
After speaking online with someone at BT last week, they advised that there was a fault on the line (in the house) and that was why I was having speed issues. So an engineer visit was booked for today.
Engineer came out today and checked the line and found no faults, said the line was actually in good shape. Reset the DLM and checked the speeds again, and stated that 40Mb was about the best speed I was going to get on my line without getting errors etc.
However, having spoken back with BT they are assuring me that I should be getting between 60Mb to 80Mb download speeds, and that they knew more about my line and my broadband speeds than an Openreach engineer does.
For comparison between my old Sky Fibre and my new BT Infinity 2, see below;
Left = Old stats on Sky Fibre, Right = new stats on BT Inifinty 2;
When I placed the order, BT's online broadband checker said I should be able to get Infinity 2, and I also ran the BT Wholesale check on my line at
https://www.btwholesale.com/includes/adsl/main.html and it returns the following results;
Now based on the above, what sort of speeds should I be seeing (baring in mind that I'm only about 250m at most from the cab at the top of the street)?
Do I need to keep pushing the issue with BT/Openreach at all, who's telling me the truth about my actual available speeds?
By the way, BT customer service is absolutely shocking! Whilst on the phone to them today I was told the following by someone in the billing department;
- My Internet usage was to high for my broadband speed, and how can I be using so much bandwidth if I'm saying my broadband speed is so slow.
- Customer service representative told me that she knows more about the speed of my Internet connection than the Openreach engineer does.
- Told me that the Openreach engineer has no way to test the speed of my Internet connection.
- Categorically stated that I was getting a connection speed of between 60Mb to 80Mb, and that the Openreach engineer was incorrect.
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