Currys supplied wrong camera
- Thread starter mattyg
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Caporegime
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What does the reciept say 1000 or 100d?
Associate
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Just say you gave it to a family member who has gone travelling for a year.
I'd still say **** ocuk they are hardly some small independant retailer these days, they can manage the loss after all the price gouging on AMD gpu's
They made a mistake that will inconvenience the customer, if all they offered as a gesture when they wrote the letter was the point out that they wouldn't honour the warranty if it wasn't returned, I'd tell them to go **** themselves, if as some say there is little they can do about it.
That wouldn't be my default position as such, but if that's the best they can manage, that would be all the best I could manage.
That wouldn't be my default position as such, but if that's the best they can manage, that would be all the best I could manage.
Keep it, Ignore the letters
And if it does need to be RMA'd back to canon for any reason, if they want an invoice tell them it was bought for you as a gift buy a relative who has now gone back to their home country of Australia?
And if it does need to be RMA'd back to canon for any reason, if they want an invoice tell them it was bought for you as a gift buy a relative who has now gone back to their home country of Australia?
Option 1) Take it back. Swap for correct camera.
Option 2) Ignore all correspondence and hope they go away. Keep current camera.
Option 3) Inform them you have disposed of all packaging, leads and manuals etc, and all that remains is the camera that is showing signs of wear and tear (you're a professional photographer/been on holiday/both*). You are unable to make a trip to the store any time soon (very busy professional travel photojournalist*), so they are more than welcome to collect the goods at a time convenient to you. They must provide adequate packaging for the returned goods and deliver the correct goods at the same time. Afterall, it's their mistake.
*That can't tell one camera from another.
With any luck, option 3 will be so much trouble for them they might let you keep it.
Option 2) Ignore all correspondence and hope they go away. Keep current camera.
Option 3) Inform them you have disposed of all packaging, leads and manuals etc, and all that remains is the camera that is showing signs of wear and tear (you're a professional photographer/been on holiday/both*). You are unable to make a trip to the store any time soon (very busy professional travel photojournalist*), so they are more than welcome to collect the goods at a time convenient to you. They must provide adequate packaging for the returned goods and deliver the correct goods at the same time. Afterall, it's their mistake.
*That can't tell one camera from another.
With any luck, option 3 will be so much trouble for them they might let you keep it.
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Awww poor girl, why don't you go steal her a new TV too, after all she's due some good fortune at someone else's expense.
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Return the camera, but return another wrong one.
Soldato
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lol, i hate currys, so I'm happy to see someone has actually benefitted from their incompetence for a change. Keep it, ignore the letter, for warranty you can go through canon.
Option 1) Take it back. Swap for correct camera.
Option 2) Ignore all correspondence and hope they go away. Keep current camera.
Option 3) Inform them you have disposed of all packaging, leads and manuals etc, and all that remains is the camera that is showing signs of wear and tear (you're a professional photographer/been on holiday/both*). You are unable to make a trip to the store any time soon (very busy professional travel photojournalist*), so they are more than welcome to collect the goods at a time convenient to you. They must provide adequate packaging for the returned goods and deliver the correct goods at the same time. Afterall, it's their mistake.
*That can't tell one camera from another.
With any luck, option 3 will be so much trouble for them they might let you keep it.
^^Option 3 easily. For those on the high horse talking disgustedly about 'should do the right thing'. Curry's haven't actually made it an appealing route to take have they?
"Hey customer who chose currys to spend their hard earned money, we made a huge mistake but are too lazy to rectify it ourselves. Will you take time out of your day to come all the way back to the store so we can give you what you should have received in the first place? Thanks slave!"
It's ridiculous.
Don't even bother replying to Curry's, it's their mistake anyway.
As for the warranty, go direct to Canon for any issue's or any other Canon dealer. If Canon ask for proof of purchase for any warranty claim then just use the original Curry's receipt.
As for the warranty, go direct to Canon for any issue's or any other Canon dealer. If Canon ask for proof of purchase for any warranty claim then just use the original Curry's receipt.
yep,
Manager has failed to resolve a situation and now has to fudge his stock levels, when he could have bitten the bullet and offered a handful of freebies that he was going to write off in the next sale anyway.
Good job on making sure one customer has a reason to not visit your store.
Soldato
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Buy a damaged one off ebay, and return that one*
* maybe
* maybe
Soldato
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You could just return it providing curry's reimburse you for fuel and time as their mistake. I know this goes against opinion.
Return for refund though and buy from elsewhere out of principle.
Suggest you write/call head office, explain situation that you will return but want a full refund and compensation for fuel and time.
Don't send by post or let them courier as in this situation if they lose it or claim not received you will be down a camera and weeks away from getting money back.
If you do return no doubt they will pass off as new to some poor unsuspecting customer.
Return for refund though and buy from elsewhere out of principle.
Suggest you write/call head office, explain situation that you will return but want a full refund and compensation for fuel and time.
Don't send by post or let them courier as in this situation if they lose it or claim not received you will be down a camera and weeks away from getting money back.
If you do return no doubt they will pass off as new to some poor unsuspecting customer.
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