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Currys supplied wrong camera
- Thread starter mattyg
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Yeah fine in principle, until the next letter they send is a legal letter sent by Recorded Delivery.
then you reply to that one, but you'll have bought yourself probbaly another moths worth of use by which poiuint they arnt going to be able to resell the thing as it will be clearly used.
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Why on earth would they take someone to court over a few quids difference lol. Come on be serious lol it could potentially cost them a fortune at court as the judge would say. "the defendant paid for a camera in the store" "yes sir" "but you gave him the wrong camera by mistake and a few weeks went by before you realised" "yes sir" "stop wasited my time im too busy for this stuff, i find in favour of the defendant enjoy your new camera and the shop will pay some compensation for wasiting everyone time"
I still don't get why you'd want to buy extra time with an item that you clearly didn't purchase. Yes, they've made a mistake, but at the end of the day the person that put the transaction through is only human. I might be old-fashioned in my beliefs, but as far as I'm concerned making a mistake, regardless of who made it, isn't a crime and thus shouldn't cause someone to be out of pocket or suffer for it.
He didn't buy the camera, he purchased a lower spec camera and knew he had the wrong camera. Currys know he has the wrong camera and have asked for it back. A good moral person would do the right thing and return it.
In this instance they've realised their mistake and have been in contact, so at that point you'd surely think that the right thing needs to be done, right? I'd sure like to think that this is what I'd do. That's just my humble opinion.
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Hmm... but it's perfectly reasonable that someone could lose the receipt. Internet orders you could just print out again, but not high-street purchases.
I wonder how the 'must have receipt' policy works with the relevant laws? The UK sales of Goods Act which IIRC is 6years, and the EU Directive which is 2years warranty on everything.... do they have clauses in that allow for refusal due to the lack of a receipt?
Because large companies that have lots of money just love to make examples out of people? They could potentially view this as stealing, and they prosecute for the smallest of thefts. They've notified their customer and highlighted their mistake. And the price difference isn't a few pounds. It is hundreds. The 1000D retails for about £140 according to Google. The 100D retails for £379. Shops prosecute for way less, no matter whether they made the initial mistake or not.
At the end of the day, I'm more baffled as to why everyone believes he's entitled to keep the camera. Everyone knows that it's wrong and yet it is somehow made alright because it is a big retail outlet that has made the mistake so it is fine to bend them over. If this had been someone in the Member's Market that had been ripped off, would everyone see it the same way? Or OcUK had made the mistake? I remember back to the "I am not a shop" debacle and I can remember the reaction then. It was far different to the one we've got in this thread.
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Sent it Back 50.000 clicks later 
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I remember something like this a while back with the PS Vita and Zavvi. Obviously the scale is far smaller, but shouldn't the same principles apply?
http://www.bbc.co.uk/news/technology-25330615
http://www.bbc.co.uk/news/technology-25330615
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If its a certain price details are taken at the till such as name and postcode for that very purpose along with product recalls. A DLSR will most certainly have details taken at the till which will show the camera is not the same as what the OP has.
edit: even if they are not taken its very easy to find the receipt using product codes and a bank statement. All a bank statement shows is when something was bought. It just helps narrow down the receipt.
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OP said she didnt even know it was a different camera and it was only after she recieved the letter that she knew (2 weeks later). Now what if it was a gift for someone and they no longer live in this country? WHo is responsible to chase the person to get it back? I know for a fact if my mum had bought a camera she wouldnt have a clue if it was the wrong one especially if it had similar numbers/letters on the box. Its not in the ops best interest to return the camera after having it for a month at her own expense. The shop should just hold its hands up and apologise for the inconvenience and give her something as compensation.
How was the letter worded? did they make it out that the op took the camera knowing it was the wrong one or have they apologised ?
How was the letter worded? did they make it out that the op took the camera knowing it was the wrong one or have they apologised ?
A lot would depend on the tone of the letter for me, if I made a mistake and yet upon realizing it, rather than apologising for the inconvenience I demanded that the other person rectify it for me with half-hearted attempts at blackmailing them into it by suggesting the warranty is null and void, I'd expect any decent person to tell me where to go.
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So if someone is having a bad time, it makes it OK to rip off other people to make themselves feel better
Lol UK tbh if that is the mentality of people. Glad I emigrated before it got that bad!Good fortune is something akin to winning the lottery or finding gold - not intentionally ripping off a company who made an honest mistake. What is it with the UK and the compensation mentality that seems to make people so greedy?
So if someone is having a bad time, it makes it OK to rip off other people to make themselves feel better
Good fortune is something akin to winning the lottery or finding gold - not intentionally ripping off a company who made an honest mistake. What is it with the UK and the compensation mentality that seems to make people so greedy?
Talk about blowing something way out of proportion.
I agree, hence my suggestion to make them pay for all costs incurred in returning the item. Unfortunately my experience with legal letters written by large companies is that they almost always take a heavy-handed approach regardless of whether it is the first letter or a few after. They are generally written to a template and are designed with a certain scare factor in mind. Most companies these days don't appreciate that a lighter touch gets you further
So if someone is having a bad time, it makes it OK to rip off other people to make themselves feel better
Good fortune is something akin to winning the lottery or finding gold - not intentionally ripping off a company who made an honest mistake. What is it with the UK and the compensation mentality that seems to make people so greedy?
Yeah, im sure no one outside the UK would ever dream of keeping the camera
.If it was me i'd want them to send a courier to swap the cameras. It was their mistake, so they should sort it out, rather than expecting you to take it back to the store.
It's just the ex-pat mentality, it usually stems from a need to justify the move when they realise nothing really changes.
I would take it back, but ask for some money back for my honesty and for having to make two trips, effectively getting my camera for less.
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