Fire risks prompt tumble dryer recall - Now washing machines as well!

[merlin]

Mine is getting replaced on the 30th December.

Full replacement - brand new one. Can't complain at that. Got a call about 2 weeks ago confirming the details, then got a call last week from the delivery company - they will take the old one away and give me a brand new one.

Happy with that. It was around 5 years old anyway.

Cool - wonder if they'll replace mine too then? So far I've just had an email and a "we'll be in touch".

What factor decides repair vs replacement does anyone know?

 

[BDEE]

I hope I get a new one - The auto shut off sensors dont seem to work despite all the parts linked to that part of the system being replaced 4 weeks after I got it. I just gave up with it in the end.

I am still waiting follow up - Also just had the standard holding email so far.

 

[SonniLombardi]

11 years lol...

I don't own a tumble dryer, never liked them really. They shrink your clothes if not careful!

 

[Danthus]

Aye I understand that they've got a lot of work to do to fix them (apparently in some cases they're simply replacing them*), but you would have thought that at the very least when they realised they had a problem they could have done a DB look up of their registered appliances for the relevant models and automatically generated a letter.
I can't imagine it would have taken them much to do, and it would likely have streamlined the process at their end a lot saving a lot of call centre time.
Instead they seem to have left it to the customer to make contact regardless of if the customer has already registered.

*I suspect it's cheaper for them than sending an engineer out.

People don't register the warranties, on top of that people flog them on second hand it must be a nightmare trying to trace them.

 

[Danthus]

I hope I get a new one - The auto shut off sensors dont seem to work despite all the parts linked to that part of the system being replaced 4 weeks after I got it. I just gave up with it in the end.

I am still waiting follow up - Also just had the standard holding email so far.

They will not fix any other problem than that associated with the fire risk.

 

[Ozymandias]

Just booked the delivery of the brand new replacement (a FETV60CP) for my dryer - one year warranty and 10 years parts cover.

I was amazed when the chap on the telephone told me the serial number indicated that my machine was 11 years old

 

[Monkeynut]

Loving all the dry wit in here.

 

[BDEE]

They will not fix any other problem than that associated with the fire risk.

Mine is under warranty, so they might - But hence why I said I hope I get a replacement........

 

[SexyGreyFox]

SexyGreyFox

What Brand would you suggest?

Thanks

OldCoals is the expert, he fixes them every day.
OldCoals suggested I buy a White knight recently at the price point I was willing to pay.

 

[MrMoonX]

just checked mine, didn't know about this, its affected, bought in 2011 its an aqualtis one, never gone wrong, hope I get a shiny new one

 

[Ice Tea]

OldCoals is the expert, he fixes them every day.
OldCoals suggested I buy a White knight recently at the price point I was willing to pay.

I'm generally shocked to hear that as a few family members have had the White knight range over the years as a stop gap and they all tuned out to be cheaply made junk.

 

[Danthus]

I'm generally shocked to hear that as a few family members have had the White knight range over the years as a stop gap and they all tuned out to be cheaply made junk.

And I am as shocked to hear that.

 

[darael]

Personally I don't think White Knights are built how they were and the short lifespan of the current appliances proves that.

 

[LiGhTfasT]

Are they replacing or repairing the indesit idc75?

It's done well at heating most the house this winter.

 

[SexyGreyFox]

I'm generally shocked to hear that as a few family members have had the White knight range over the years as a stop gap and they all tuned out to be cheaply made junk.

Let's face it. at a £140 price point all makes will be cheaply made junk but some will have cheaper parts than others.
Talking to my mate who owns a Domestic Appliance shop and he reckons at that price point he also recommends White Knight because he doesn't want to ever see them again.

 

[booyaka]

Cool - wonder if they'll replace mine too then? So far I've just had an email and a "we'll be in touch".

What factor decides repair vs replacement does anyone know?

I wasn't even bothering with it as my dry seemed fine - wife nagged me to check if it was affected. In the end it was!

Anyway - registered online, took about a month, then I got a call to say I was getting a replacement (FETV60CP model number). They said I would then get a call from the delivery company in about a week which I did. They organised a delivery for 30th Dec - only downside of that is - they can only give a 4 hour delivery window.

Will take away the old one - and give me a new one - never any discussion about changing parts etc - I guess at £150 for a new one, it's cheaper and less hassle just to replace it.

 

[jon86]

SexyGreyFox

What Brand would you suggest?

Thanks

When I was in the UK, I bought an AEG condensing tumble dryer and my housemates and I loved it. I got it from 365 Electrical and it came with a 7 year warranty. Other brands that I looked at were LG, Samsung and Miele.

As you can probably tell from my brand shortlist, I was prepared to pay a lot more than £140 for a decent dryer and did.

 

[Jez]

Does anyone know if they are replacing the indesit idc75 as above? The belt and pulley have gone on mine again and I am loathed to bother replacing them if it's likely to be replaced anyway!

 

[bobuk]

Had my Hotpoint replaced last week with no hassle.

 

[Pho]

Looks like mine's on the list, cheers for the heads up.

Do you reckon they'll also fix my Hotpoint dishwasher which a family of mice decided to make a nest in destroying the electrics? I turned it on unbeknown and a loud pop ensued .