ARCHIVE - *** NVIDIA GEFORCE RTX 3080 SERIES STOCK SITUATION *** - NO COMPETITOR DISCUSSION

[SeeNoWeevil]

You're right. If I was successful on launch day why would I be spending time in a forum where people talk about the queues? The successful people probably don't even know this thread exists

It doesn't need all people to register their order numbers as it just looks at the approximate ratio of the card you ordered and then looks at your order number to try and determine your position in the queue (your position on launch day). What throws it off is if a lot of bots order your card, the estimator thinks your card is way less popular than it really is because only real people filled in the survey. This is probably what happened with the Zotacs. It looks really unpopular, but seemingly it isn't.

 

[Rroff]

Off site secure storage or just secure trailers in locked park.

Rarely off site - will depend place to place whether they dump it in a container (not very efficient) or bring the pallets into the warehouse and/or whether they bother decanting the pallets.

I've rarely seen a shipment of more than 600 GPUs at one time however and they don't tend to sit around.

 

[DTUOHY96]

It doesn't need all people to register their order numbers as it just looks at the approximate ratio of the card you ordered and then looks at your order number to try and determine your position in the queue (your position on launch day). What throws it off is if a lot of bots order your card, the estimator thinks your card is way less popular than it really is because only real people filled in the survey. This is probably what happened with the Zotacs. It looks really unpopular, but seemingly it isn't.

Yeah.. thats kinda screwed me. I ordered zotac intentionally because I thought it would be less popular. Turns out I was wrong about that

 

[willhub]

i recon they are keeping you last, as you might have paid less...................
Or... its because its not a official calculator, as the thread title for it suggests

Just because it's not official doesn't mean it won't change the position as I'd expect it should have some variables programmed into it.

 

[oOGhostOo]

Off site secure storage or just secure trailers in locked park.

Let me know where they are parked please - I need a house in the Bahamas

 

[turbot1984]

Another week drifts by.... it would be good to get an update of sorts, or possibly a 'window' dependent on card type and our pre-order slot? Come on OCUK , some of us dudes have been loyal customers since we bought 1GB cards off you!

 

[sheafz]

Dam that doesn't fill me with hope. Guess we need the official queue. Are we not hearing anymore about it from gibbo? Thought he said about giving him till later in the week to sort it but not seen anything else.

Edit: was it the oc version?

yes OC

 

[Starocean85]

I have also just done this. The guy on the phone tells me with my change of preorder to the Zotak trinity OC I am now the 20th preorder for that card, and I am also likely to get it sent out from the first batch. I am glad I saw your post

Whoa. There will be war if this is true...How are you number 20? There's estimated to be hundreds waiting on this card? Also how did they give you a queue number? Anyone that has asked for this were told they can't give that information.

And Queue all the phone calls to swap cards, This is getting way out of hand.

Yeah if I find out this is the case i'm cancelling my order for sure, and I'm waiting on a Palit, so probably won't even have a long wait but that is horrendous business practice if so.

See, this here is a statement that should be followed by someone being moved to another department.
The anticipation for the RTX 30xx series was well known, and market trends were clearly indicating that lots of people skipped upgrades in the previous two generations of cards, especially the RTX 20xx, because they were waiting for the series 3000. The sentence "RTX 30xx is going to be what RTX 20xx was supposed to be" was everywhere in the tech communities.

So, is this level of demand unprecedented? Definitely. Unexpected? Hell no. Whoever does your marketing research to assess what level of production you should have at launch, needs to up their game or find a new job.

Yep, most tech youtubers have been hyping the **** out of this card. There's no way in hell that these kind of numbers were "way beyond expectation".
Reality is Nvidia probably couldn't meet this demand, and rather than push out the release of it, decided to ship with what little stock they had. Probably to compete with PS5/Xbox and also get one up on AMD.

Another day passes, and another day of zero information. I'd say there will be a flood of cancellation requests this weekend. I'm seriously in two minds about cancelling now. That money could probably be put to better use elsewhere than tied up in OCUK bank account.

 

[Dave Burton]

Another week drifts by.... it would be good to get an update of sorts, or possibly a 'window' dependent on card type and our pre-order slot? Come on OCUK , some of us dudes have been loyal customers since we bought 1GB cards off you!

Screw that, I remember when Gibbo joined the forums as an overclocking enthusiast!!! Loyalty or not, the guy owes us at least an explanation at this point!!!!

 

[Stu999]

150 cards, wow, thats nothing. One delivery every week so I will wait 15-25 weeks for my order? Oh my....

That’s assuming there is no increase in the number of cards produced and therefore delivered. Pretty sure that won’t be the case.

 

[Jules_]

I don't blame OCUK for the lack of stock, I get that. I used to be a retail manager myself and would never work in retail again..Customers can be a nightmare!
BUT, I do think it's in the benefit of the business to keep customers informed, however trivial it may seem.
I understand they are busy and have other orders to fulfil, which is why I have not attempted to bother customer services at all since the 17th.
They are creating additional work for themselves by not keeping us informed on the forum, which is surely the easiest way to calm a lot of people down.
It's the complete lack of communication (which takes seconds) and the ever changing timescales for the queueing system.
Imagine standing at a bus stop with no timetable for an hour. Do you just carry on standing there or walk away? Either way, it creates anxiety, which leads to anger and frustration. Potentially leading to lack of trust and losing customers (old & new) to the competition.
In these uncertain times, I'm not sure it makes sense to **** people off.

 

[Supra_Hadouken]

Anyone think placing an order on Strix OC today and getting one in 2020 is likely?

 

[Starocean85]

Untrue, I ordered Palit OC t 3.15ish on the 17th after battling with the site to get the order through and still not shipped

Palit OC. They got a good few non OC. Hence why you're still waiting.

 

[Kungfudave]

An e-mail script could easily e-mail thousands of people in literally seconds.

yes providing they have worked out a queue position for alll of the customers already. Its completely academic anyway as nobody knows when the stock is coming in. Doesn't matter if you are 5th or 250th if they aren't getting any stock in.

 

[robfosters]

yes providing they have worked out a queue position for alll of the customers already. Its completely academic anyway as nobody knows when the stock is coming in. Doesn't matter if you are 5th or 250th if they aren't getting any stock in.

Of course they’re getting stock in, they’re one of the UK’s biggest PC component retailers. No way are they not getting any stock in lol.

 

[Kungfudave]

Of course they’re getting stock in, they’re one of the UK’s biggest PC component retailers. No way are they not getting any stock in lol.

I meant for foreseeable. IE supplier hasn't given them date. Jesus!

 

[sp3ctre]

Mmm, all the other stores have an idea of when they are getting stock in... maybe OC is Nvidia’s ginger haired step child?!

 

[pov2]

so not 1 update from oc today and on a Friday, 8 days after launch.. this is absolutely pitiful. No one can defend this customer service for communication.

Gibbo hadn't updated anyone. He's had a nice relaxing day chatting about the stock market

Cheers for caring.. ill be cancelling next week if we don't here anything.. livid

 

[Lemonlad]

yes providing they have worked out a queue position for alll of the customers already. Its completely academic anyway as nobody knows when the stock is coming in. Doesn't matter if you are 5th or 250th if they aren't getting any stock in.

“Work out a queue position” - it’s literally a 30 second SQL query

And it’s not academic, difference between 5th and 250th is weeks vs months when they’re coming into stock in small batches

 

[pov2]

I don't blame OCUK for the lack of stock, I get that. I used to be a retail manager myself and would never work in retail again..Customers can be a nightmare!
BUT, I do think it's in the benefit of the business to keep customers informed, however trivial it may seem.
I understand they are busy and have other orders to fulfil, which is why I have not attempted to bother customer services at all since the 17th.
They are creating additional work for themselves by not keeping us informed on the forum, which is surely the easiest way to calm a lot of people down.
It's the complete lack of communication (which takes seconds) and the ever changing timescales for the queueing system.
Imagine standing at a bus stop with no timetable for an hour. Do you just carry on standing there or walk away? Either way, it creates anxiety, which leads to anger and frustration. Potentially leading to lack of trust and losing customers (old & new) to the competition.
In these uncertain times, I'm not sure it makes sense to **** people off.

Absolutey very well said... I think we deserve an update dont you.. we should all call customer services on Monday every one of us