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ARCHIVE - *** NVIDIA GEFORCE RTX 3080 SERIES STOCK SITUATION *** - NO COMPETITOR DISCUSSION

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SplitCoreGaming said:
Most of UK Distance Selling Regulations is based around at time of purchase that a contract is agreed upon, on both sides, with a ETA given clearly and delivered within 30 days.
Rather than flood post with key points (as they can all be argued differently at moment due to lack of clarity) here is a basic link - https://www.gov.uk/online-and-distance-selling-for-businesses

Key points from our perspective is if OC is indeed changing the queue, further delaying our orders, without warning or notice, that is easily a breach. Not only that but can be considered unfair favouritism of sales.
Minor things to nitpick:
  • delivery arrangements, costs and how long goods will take to arrive.
  • conditions for money given as a deposit or financial guarantees. - Should include code as advertised at point of purchase. I ain't paid £50 over original advertised price to then lose another £50 game code on top.
  • deliver the goods within 30 days, unless you’ve agreed otherwise with the customer - Could be argued for the codes.
You then got these ontop - https://www.gov.uk/online-and-distance-selling-for-businesses/online-selling

I aint a lawyer, but have dealt similar cases in past. IT all depends on how technical you want to dive, but short answer is, if they are knowingly allowing queue jumping, then yeh...
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Don't forget though that your remedy in the event of a failure on the part of the retailer is to either agree a new delivery date, or consider the contract cancelled and receive a refund.

OCUK are not denying anyone a refund and have created a simple system specifically for refunds for these cards, so not sure what you are looking to use "The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013" for in this case (this replaced the original DSR)... ?
 
bdmk said:
Hey sorry if this is not the right place to ask but I just tried the unofficial queue calculator. It says queue number: 1065 for the Asus Tuf (non oc). Does this mean there are over 1,000 orders before me for the same card?
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Maybe,. Its a rough guide that changes, the more info people supply, the more accurate it will get. You could be as lwo as 600 or you might be 1600 if a bigger percentage of people who ordered before you all ordered the TUF so the ratio of TUFs bought/all 3080 card sold gets bigger.
 
Your queue position on the unofficial calculator will change both up and down as more and more people fill in the form. It has nothing to do with people changing queue's as that's not even factored in. Anyone submitting duplicate/false entries because they changed cards or whatever are only going to further increase inaccuracy since AFAIK OC haven't confirmed what happens to your position if you change and in either case you can't remove your previous entry. Likewise the Calculator doesn't take into consideration cancellations either.
 
Starocean85 said:
Yes and this is the sad part of not having an official queue calculator and them still accepting pre-orders. Anyone ordering now could have 2000 people in front of them waiting for a card.
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Indeed but your problem is? Almost every other retailer doesnt have pre orders open anymore and the ones that do show an expected delivery date of 30th november.

So you can pre order with them and not see it until December for sure or take a punt on OCUK and you might get lucky and get it in Oct/Nov.

Some people on Amazon got expected deliver dates of the 21st January 2021 with their order confirmation.

But until you join a queue somewhere you will never get any closer to the top of the list.


Or ignore it all and wait until January until shops have actual stock and order one and get it next day.
 
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RobWaudby said:
The issue with payments.

1. Amazon - you click pay with Amazon which send a message to Amazon payment servers which then card details with your bank or credit card company. This all takes time and after which you could be declined so you order won't be paid for until Amazon says fund are good.

2. PayPal is the same.

3. Finance - you have to apply and then wait for the yes or no this takes time and order cannot be confirmed until you get a yes.

4. Debit card or credit card - request to bank straight yes or no answer takes no time at all which means order get placed faster.

So they could actually have to wait for payment confirmation until the approve your order etc then you would go by the time in your email.
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PayPal worked instantly for me
 
just requested a refund for my order too, was an ASUS TUF. Can't believe we have to struggle so much to spend over £700 ! At this point I'll wait end of the month and see what AMD comes up with
 
bdmk said:
Hey sorry if this is not the right place to ask but I just tried the unofficial queue calculator. It says queue number: 1065 for the Asus Tuf (non oc). Does this mean there are over 1,000 orders before me for the same card?
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ye i would not expect urs b4 december mate thats reality

Teal said:
Don't forget though that your remedy in the event of a failure on the part of the retailer is to either agree a new delivery date, or consider the contract cancelled and receive a refund.

OCUK are not denying anyone a refund and have created a simple system specifically for refunds for these cards, so not sure what you are looking to use "The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013" for in this case (this replaced the original DSR)... ?
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Yup everyone got email with cancellation link next day basically. You dont like situation you could ahve cancelled next day but people rather come and moan on forums like it will change ANYTHING
 
Taking all the money upfront for a preorder... Totally cool with that.If it take 6 months, it takes 6 months.

I provide care now for a family members and have had to leave my tech role behind. I dont receive any money and this year was my 50th, In fact Sept 1st, due to lockdown people put funds into a collection and the card is a present from all my friends. I didn't have the money to start with so wont notice it gone anyway. (my partner earns enough for me to devote the time to care)

Back in 2013 I wanted to upgrade my Yamaha keyboard. I saw the Tyros 5 being launched and had the funds available at the time. The demand was high and I had to wait 8 week for the delivery from Japan. That was just under £4000 and the money was taken upfront.
 
Setras said:
Taking all the money upfront for a preorder... Totally cool with that.If it take 6 months, it takes 6 months.

I provide care now for a family members and have had to leave my tech role behind. I dont receive any money and this year was my 50th, In fact Sept 1st, due to lockdown people put funds into a collection and the card is a present from all my friends. I didn't have the money to start with so wont notice it gone anyway. (my partner earns enough for me to devote the time to care)

Back in 2013 I wanted to upgrade my Yamaha keyboard. I saw the Tyros 5 being launched and had the funds available at the time. The demand was high and I had to wait 8 week for the delivery from Japan. That was just under £4000 and the money was taken upfront.
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Seems that you and I are in a similar situation. I too care for my elderly 81 year old Mother. It's not uncommon to take money upfront. I had a 4K Laser Projector from Optoma on per-order for 10 weeks and that was around £3.5K. Paid another £1800 for a UST projection screen from a manufacturer in China to be shipped - which actually only took 2 weeks. Shipping was air freight and £340 however. I think the key thing is communication. People don't mind waiting, if they have some decent idea of a likely when.
 
DannyClover said:
Sorry for the mass quoting, but I feel it may be relevant to all the above. I asked in the customer support forum the following:

"
I have just seen on the relevant thread that positions are assigned not based on when orders are placed, and payment is held/started, but when the payment is actually fully processed. For e.g that in my case for order


Order Number: [ SNIP ]

Date ordered: 17/09/2020 15:10:23

Payment Method: Amazon_Payments

Shipping Method: DPD Two Day


that my position would not be based on the 15:10:23 on the 17th, which is when Amazon said the transaction had started, but rather 00:31 on the 18th when amazon said the transaction had completed. Can you please confirm this?"

and received the following response:

"Q positions are based upon date/time ordered - your position will be based off the following: Date ordered: 17/09/2020 15:10:23 "


So it looks like it's when the payment is started, not when it is completed. Hope it puts your minds at ease!
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That only proves the point that coming up with official queue position is super easy and simple...
 
MusoStu said:
Shipping was air freight and £340 however. I think the key thing is communication. People don't mind waiting, if they have some decent idea of a likely when.
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Ouch.. At least my shipping was free, I also opted to collect from the store (30 mile away) as did'nt trust DPD not to drop it.
 
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