Unfortunately we don't get overtime. We are expected to work a "professional day". In other words loads of free time to the business. I've posted on here recently how I've had enough of it and am going to change jobs though
If you work from home what do you do?
- Thread starter Tefal
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Ive done quite a few virtual call centre projects for household names. Lots operate in this way. There is no real reason to have handling agents in one place and this sort of role is very easily "policed" by their team leaders through agent call stats
I largely agree. I run IT support teams for a bank. I'm ludicrously busy but a lot of my work is reporting to big chiefs further up. A lot of it is simply work for works sake. I am happy to admit that my job offers little value to society. It's another reason I'm looking for a change.
Not quite what he means
Virtual call centres the agents all have proper desk setups at home, proper desk phone etc with a dedicated line/router linked to exactly the same groups and round robins that they would have within a corporate location.I'm 50% a script monkey, 50% user IT support (our users are all WFH too).
Where a software engineer (dev) would design and build a bridge across a river, I basically keep throwing stones into the river, until enough of them pile up that you can just about walk across. But you'll still get your feet wet.
Hmm, that analogy doesn't explain how I can wfh, does it... Well, the river is virtual, and so is the bridge. Also the stones.
Soldato
Unfortunately we don't get overtime. We are expected to work a "professional day". In other words loads of free time to the business. I've posted on here recently how I've had enough of it and am going to change jobs though
That's annoying. Good luck with the new job.
Strictly speaking and according to my contract I'm not entitled to overtime either. Thankfully we get paid every hour we book to the project that I'm currently on, so my director is happy to pay the overtime. That said we don't really get pressure from above to work long hours unless it's absolutely necessary. Even then we can just take the time back when things are a bit quiet.
Man of Honour
There you are, this is what I do most of the day if I squeezed it all onto a 14" laptop screen:
Man of Honour
salesforce? blerg
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AH - Salesforce, not setup and administrated that in years.
No its not what I'm getting at I'm wondering what the actual specific tasks are
As this thread shows most just give vauge answers, it's easy to say what is done in a production environment or an engineering environment or even a lab environment but offices always seem so vauge
Edit although now people have been more specific its quite fascinating a lot is esentially just same old production tasks with a different tool set it seems.
Also on the netflic topic I work in production and still watch netflix
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Soldato
I do a range of stuff really, the most time consuming one at the moment seems to be sitting in meetings
Reviewing various spreadsheets from an individual company level and consolidating into a group level and then feeding that up the chain (and asking questions of the individuals if things don't make sense)
Rolling out new systems (Financing planning, timesheets, expenses, etc) to new acquisitions and existing companies who may not be using all the systems we currently have
Looking at how people do things and then attempting to make their life easier, either through a change of process or the addition of software
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I answer phonecalls. Its ridiculously cushy, I can do washing up inbetween phonecalls.
Caporegime
Write code, which is exactly what I’d do in the office.
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Who’s your daddy and what does he do.
Caporegime
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Washing up takes what 15 minutes total. Can't be that cushy unless your home is a restaurant and you are also the dishwasher and working 2 jobs at once.
Soldato
I'll be back!
Caporegime
And forums! Don't forget the forums you break!
What kind of question is this?
Home office means the things that you do normally in the real office need to be done at home.
Except the real face-to-face meetings which should happen virtually via Zoom or Teams.
Of course, not true and not possible for the production lines in the factory. You have to be physically there.
Caporegime
Is this a sex thing? It's a sex thing isn't it.