The matrix lights in my CX5 pick up cyclists, cars, motorcycles etc but not pedestrians. I always have to dip manually to avoid blinding people walking beside the road. I'm not sure what sort of logic it's using but maybe it's looking for lights rather than a specific object?
I very much doubt with today's ignorant drivers that they dip their lights at all. You and I might be an exception to that rule but generally most seem to be extremely selfish.
As for matrix led headlights, I bet they can react quicker and have far more precision than the nut that holds on the steering wheel.
Thing about surveys is that they can never dig down deep enough, as it's usually a yes no answer. It is good that a investigation is taking place but I hope it will have a broad enough brief to determine if there is actually an issue and if there is what type of headlamp could be causing it. After al there are more cars on the road these days and it could easily be halogens that have no auto levelling causing this. They also might want to look at the drivers themselves who are saying this.
Let's not demonise one type of headlamp only on anecdotal evidence.