You could argue it is a bit fo a ballache after waiting weeks for it to arrive to then to arrive in a poor condition and then have to spend time contacting pellpax and BRK and then having to rebox it all to send it back. I shouldn't have had to spend time going through all those motions. I posted the thread on AGF to highlight my dissatisfaction and then pointed all relevant parties to that thread.Oddly, when you posted about this on AGF, you got a sleeve of pellets free rather than a moderator upgrade, and the ballache/kicking up a stick was you called Pellpax/messaged Ross at Pellpax and Olivia at BRK and sent pic's like anyone would do, and between them, they arranged for you to deal with BRK rather than Pellpax to speed up the return/replacement. You even mention how promptly they acknowledged the issue and put it right, so i'm not sure what part of that requires 'eventually', 'ballache' or 'kicking up a stink'? From what I read, you got your issue resolved with minimal effort and quickly, unlike some, just a shame BRK sent the first gun out to Pellpax like that, but no need to ham it up on here.
When i spoke to pellpax initially they said they would come back to me but didnt, when i spoke to Liz? at BRK, initially they didnt really want to know as obviously my sales contract was with pellpax which is understandable however the point i made was that it shouldnt have left the factory as it did and it all could have been avoided. It was the 2nd call to pellpax that they acknowledged the issue and they said they would come back to me the following day. It was the following day Olivia from BRK contacted me and she was actually a real driving force to get it sorted promptly.
Olivia stood out from the crowd to resolve the matter but there was a bit of heel dragging going on initially from all parties. So the thread was kicking up a stink to drive some prompt reaction which it did. It was a ballache having to chase around initially to get the ball rolling to resolve the issue.
My choice of words here isnt hamming it up, its genuinely how i felt about it even if i didnt use the same wording on AGF. Olvia went above and beyond which i am truely grateful for. I've even had to contact her this week for a replacement trigger post as the current one is too loose and wouldnt tighten down. She posted it Tuesday and it arrived today, its fitted and the matters resolved. I'm very happy with how quickly and effectively that issue was resolved and i have thanked Olivia several times already, however, again its another ballache to have to request a new part for a brand new rifle because the tolerance on the trigger post was too high.
I'm happy with how promptly and positively the issues have been resolved, and the good will gesture was a very nice offer however, this all could have been avoided.
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