Virgin Media Discussion Thread

Virgin installed yesterday for me.

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dr_volki said:
thought I ask in here, rather than making a new thread.

me and the other half have received 2 letters now from VM in regards to a SSDP vulnerability. (http://help.virginmedia.com/system/...m_b_cable_helpsupport_vulnerabilityalert_ssdp)
now I have the superhub -> Linksys router/Wi-Fi -> end devices.
I have done the shields up test on the Gibson research corp website. all was clear.
Upnp is disabled on my Linksys router (checked that after the 1st letter).
I might try and log onto the superhub to see if upnp is enabled?
what else can or should I do?

current devices on the network,
my PC, 2x iphones, 2x ipads, xbox one, sometimes ps3.

thanks
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make sure the superhub is in modem mode.
 
Nyvo said:
I got them to reduce it and freeze at £32.99 a month if I stick with 100mb (150mb when speed upgrade happens in January), 50p a month cheaper than I've been paying this year.

I've not agreed to it yet though, will phone back in a couple of days to try and get it lower as I'm lucky if I get 10mb out of the connection at the moment. They sent out two engineers last night, fixed something to the cable going into the router to reduce power levels as they were really high. Didn't help the speed, so they replaced the router with a superhub 2 thinking it would sort it... it didn't. They were convinced it was a local network or cable fault until they took the router out to the cabinet to try a direct connection and couldn't get any higher speeds. Decided it wasn't something they could fix, and said someone else would have to come to look at the cabinet tomorrow (today).
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Still having problems, the most i've gotten out of my connection over the past couple of weeks is around 20mb but it's usually around 10mb. I called to cancel and they immediately offered me 2 months credit and said it should be back to normal by beginning of February.... we'll see!

I haven't taken the reduced price yet (£32.99) as I'm out of contract at the moment and it would mean signing up for another 12 months. Want to see if they manage to get it fixed before commiting to another contract.
 
I rang VM at lunchtime to cancel TV and phone but I'm keeping my broadband. I wasn't offered any deals, are they known to call you closer to cutoff date to offer any?
 
Mt connection is terrible today in Notts, anyone else having the same problem? 8.4 down 11.5 up instead of about 212 down and 12.5 up
 
uvarvu said:
I rang VM at lunchtime to cancel TV and phone but I'm keeping my broadband. I wasn't offered any deals, are they known to call you closer to cutoff date to offer any?
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Only if you're cancelling all services. If you're just reducing them then no. When reducing it's best to do it on the call, if that person isn't giving you what you want then hang up call again and the next person probably will, if they don't then repeat.
 
Got internet and phone and not happy with the price increase will be phoning them up soon to either cancel or get a deal out of contract so hopefully I have some pull.
 
Virgin are finally cabling my estate, had a letter through the door today regarding wayleave access and if I wanted it. Sent the form off and think the 'officer' will arrange a time to come meet me to speak about the proposed route as they'll have to take the blocked road and my blocked drive up to run the trunking to the premises.
 
Clov!s said:
It is yeah, but the majority of users don't use the current upload speed to its potential, unless you're uploading large high res videos, 12Mb/s is fine at the moment.
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Blasphemy! e-peen requires a faster upload even if you don't use it. It's a bit like when someone told me that having 210mbit from VM had made all the difference to his streaming not buffering, a quick check showed the WAN never went above 6mbit down. It was all down to the server he was streaming from but trying to explain that was an exercise in futility.
 
Just requested my upgrade for the 200mb service and it said I need a new modem too.
Are these any better than the original Superhub?
I had real provlems with the wireless on that and ended up using it in modem mode only with a seperate router.
I assume as well that I could do this with the new one if I want?
 
I have the new super hub 3. No idea what it's like, I instantly disabled it into modem only mode for my TP link router.
 
ajf said:
Just requested my upgrade for the 200mb service and it said I need a new modem too.
Are these any better than the original Superhub?
I had real provlems with the wireless on that and ended up using it in modem mode only with a seperate router.
I assume as well that I could do this with the new one if I want?
Click to expand...

You can put all the VM superhubs into modem mode. A standalone router is usually better at everything than a superhub.
 
Requested my "order" of the upgrade to 150MB last night and woke up to a confirmation email today. Checked my account and it says I'm upgraded to 150 but having reset my modem it's still on a 100? :confused:
 
ajf said:
Just requested my upgrade for the 200mb service and it said I need a new modem too.
Are these any better than the original Superhub?
I had real provlems with the wireless on that and ended up using it in modem mode only with a seperate router.
I assume as well that I could do this with the new one if I want?
Click to expand...

I've just gotten my Superhub 2ac (there isn't a 3). I've been with VM for a while now and had all three routers. First one is pathetic, Superhub 2 isn't bad and during my testing I noticed a good improvement in speed at long ranges on the 5GHz vs old Superhub 2 on 5GHz. So guess beamforming and .ac do work. At short ranges it was virtually the same (which was still fast).

I realise for some people they will never be happy with their Superhubs but I feel the latest version is actually pretty good. I use an ethernet cable to my gaming PC anyway and for everyone else we using Retina Macbook, iPad Air 2, iPad Mini 4, 3 iPhone 6S's and it's excellent.
We also have one smart TV, an airplay printer and our Solar Panels Inverter' connected to the router wirelessly.
 
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