Virgin Media Discussion Thread

chroniclard · 27 Dec 2015 at 12:19

SH2 is crap when using AC, 5ghz band drops out on high bandwidth usage. Probably dont notice it if you dont have heavily used AC devices on the network.

vanandjuanunited · 27 Dec 2015 at 12:26

Get my speed boost tomorrow.

Free stuff is good. Managed to get a discount as well as part of the price rise too so paying about £1 less than before

Tuvoc · 27 Dec 2015 at 16:27

bobuk said:
My speed boost keeps on going backwards, first it was Dec then January now it's April and now they want more money, is it worth trying to cancel, has anyone had much luck with that ?

Just checked mine, and it has gone back from January 2016 to "between March 2016 and May 2016" !! Bit pathetic, I was on 152MB before I downgraded to 100.... so it isn't as if it needs testing or anything.

deshepherd · 27 Dec 2015 at 16:27

bobuk said:
My speed boost keeps on going backwards, first it was Dec then January now it's April and now they want more money, is it worth trying to cancel, has anyone had much luck with that ?

My speed boost is now moving at faster than light speed ... hence this message on my "My VM" page

Your speed boost is almost ready!

Your connection speed will increase from up to 152Mbps to up to 200Mbps. It's all thanks to DOCSIS® 3 - the magic in our cables.

Your speed boost will be ready by the end of July 2015

faceman123 · 28 Dec 2015 at 11:34

Lol had to ring up again to fix my discount error... I'm paying £21 a month now for 200mb what's the cheapest price??

neoglow · 28 Dec 2015 at 14:35

Broadband just gone done in Portsmouth area, tried using their service status page on my phone 4g and the page dosent work either.

EDIT : Service page working now, fault in the area affecting TV and Broadband, expected to be fixed tonight 22:30 apparently.

Sparx · 28 Dec 2015 at 14:39

neoglow said:
Broadband just gone done in Portsmouth area, tried using their service status page on my phone 4g and the page dosent work either.

This page? https://my.virginmedia.com/faults/service-status

Works fine for me, if you want me to check anything for you.

neoglow · 28 Dec 2015 at 14:46

Sparx said:
This page? https://my.virginmedia.com/faults/service-status

Works fine for me, if you want me to check anything for you.

Cheers, page works for me now.

Service down in our area.

neoglow · 29 Dec 2015 at 08:00

Broadband back!

vanandjuanunited · 29 Dec 2015 at 12:13

Well virgin can go and get knotted
Waited in all day yesterday for my new hub. Didn't arrive so rang CS who informed me it was scheduled for Weds. Not a happy bunny - so told them to shove it. Should have known better as its not the first time this has happened

Captain · 31 Dec 2015 at 00:51

Anyone else's TiVo box have a buzzing noise? Mines been doing it for 2 days now..

anthony566 · 31 Dec 2015 at 01:09

Clov!s said:
Anyone else's TiVo box have a buzzing noise? Mines been doing it for 2 days now..

Yes mine does it .... i find if you tap it the sound goes away i if its thd same as mine i think its a fan making the noise .....

anthony566 · 31 Dec 2015 at 01:14

vanandjuanunited said:
Well virgin can go and get knotted
Waited in all day yesterday for my new hub. Didn't arrive so rang CS who informed me it was scheduled for Weds. Not a happy bunny - so told them to shove it. Should have known better as its not the first time this has happened

The only problem with that is unless you are in one of the very limited BT fiber areas you have to go back to ADSL and were i live its crap....

I have been with comcast/ntl/virgin since 2000 and in all that time i have been without my internet conection for less than 3 days in total. ( and this included a house move )

Yes i hated it when the CS left the UK and yes they messed my superhub install by two days but for the good service and the spot on speed i forgive them

keasy · 31 Dec 2015 at 01:25

I hate TIVO, it's a patronising pos that records crap I'd never watch and to top it off it clashes 'suggestion' recordings with my actual links that more often than not cut their recording time short by five minutes.

What a pos. I'm dropping all TV and my phone line come Feb and going BB only.

Steampunk · 31 Dec 2015 at 02:11

keasy said:
I hate TIVO, it's a patronising pos that records crap I'd never watch and to top it off it clashes 'suggestion' recordings with my actual links that more often than not cut their recording time short by five minutes.

What a pos. I'm dropping all TV and my phone line come Feb and going BB only.

You know you can turn that feature off, right?

Captain · 31 Dec 2015 at 13:32

anthony566 said:
Yes mine does it .... i find if you tap it the sound goes away i if its thd same as mine i think its a fan making the noise .....

It got so bad last night I turned it off from the back, I'll get into Virgin and see if they'll send a new one out.

craig_t · 1 Jan 2016 at 11:18

Now..
Your connection speed will increase from up to 152Mbps to up to 200Mbps. It's all thanks to DOCSIS® 3 - the magic in our cables.

Your speed boost will be ready by the end of July 2015.

It started at October, November, then December....

Speedsweeper · 1 Jan 2016 at 11:21

craig_t said:
Now..
Your connection speed will increase from up to 152Mbps to up to 200Mbps. It's all thanks to DOCSIS® 3 - the magic in our cables.

Your speed boost will be ready by the end of July 2015.

It started at October, November, then December....

Phone them up and ask to be upgraded straight away. That's what I did even though it said I was months away from having my speed boosted for free.

vanandjuanunited · 1 Jan 2016 at 11:25

anthony566 said:
The only problem with that is unless you are in one of the very limited BT fiber areas you have to go back to ADSL and were i live its crap....

I have been with comcast/ntl/virgin since 2000 and in all that time i have been without my internet conection for less than 3 days in total. ( and this included a house move )

Yes i hated it when the CS left the UK and yes they messed my superhub install by two days but for the good service and the spot on speed i forgive them

All sorted. Whilst the CS is garbage the service in the last four years has been superb.
Got a phone call which resulted in two free months

plus my router turned up on Tues :rolleyes:

Their systems really are crap. Anyway 150 meg sorted so happy with that.

peige · 1 Jan 2016 at 11:30

Steampunk said:
You know you can turn that feature off, right?

Yes, its a feature that can be turned off. Took me ages to figure out what the hell was going on with my Tivo recording all sorts of random stuff.

I really like the Tivo