So hang on...
In the past few months I've returned 2 faulty motherboards to OCuk.
Are you saying I'm entitled to get the postage it cost me to send them back to OCUK, refunded?
Fantastic Move OcUK!
Does this include things in problematic packaging?
Like them daft plastic shells that you need to generally destroy in order to open?
Fantastic Move OcUK!
Does this include things in problematic packaging?
Like them daft plastic shells that you need to generally destroy in order to open?
That's a nice gesture but can I suggest something if you want to have the best etailer customer service in the UK?
Drop your premium rate phone number, nothing says "we don't want you phoning us" like a premium rate number that calls 10p a minute to call!
At least two of your major competitors use 0871 as well so that would certainly be seen to the world at large as a plus point.
I agree, was on hold for at least 10mins when I phoned the other day, and when you've only got a mobile it really does get pricey.
i use the landline number, i sayno to premium numbers as im on a mobile and its too pricey
For anyone complaining about the premium rate numbers, try typing in "say no" into google. Hopefully I'm not breaking any forum rules by posting that, I can't see anything about it.