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3080 / 3090 / 3070 Gigabyte Eagle Gaming OC & Vision Power Connector Concerns
- Thread starter harney
- Start date
Maybe contact GIGA-Man not sure how you stand here with it not being a purchase for OCUK ..i would assume they want this resolved and would be the right thing to do i guess
the other problem is to get to the connector block the entire heatsink as to be removed hence why GIGA-man stated not to be done by end user
Not sure on that Ico i do not use these types of software ... maybe start a thread so more peeps will see and help you from there
That would be great thx
Glad you got it sorted ..i hope you used non conductive thermal paste ..what i would do if i was in your position... is get the card in and get using it and leave it be ..then once all the dust settles and there is good stock everywhere ..then RMA and get the new connector block ..that way far less down time
Glad your up and running enjoy
Agree with you there
Oh no sry to hear this .. do you want to post a photo good for thread np if not able too
On the OP under update 3 there is info how to proceed with @GIGA-Man
have they pushed in or just loose ??
I am not sure re delays maybe if they pulling the defective stock back in and fixing then yes ..i would guess this is a big problem for Gigabyte atm re the stock that as been built with the defective block and they are revising all new built cards going forward as stated by Giga-man... and to add its not just the Eagles effected here any with the old connector blocks
that is very quick .. its good that we have this forum to highlight issues like this rapidly
Great to hear
As stated in thread depends when you will get your card if your high on the wait list chances are you will get the revised fixed connector box so nothing to worry about ..if however you do get one that as not been revised you can contact GIGA-man and he will arrange for it to be replaced
thx @GIGA-Man for the updates ..as stated before are you able to give the serial number info cut off points on the Old design ? on the range of cards effected with the block..
As it seems this issue will happen regardless over time on the old design and would be great info for peeps to know if there on the new or old design of the block.
So then they can decide what is best for them going forward if there on the old block.
As it seems this issue will happen regardless over time on the old design and would be great info for peeps to know if there on the new or old design of the block.
So then they can decide what is best for them going forward if there on the old block.
Super stuff thank you GIGA-man ..lets hope HQ do the right thing giving us this vital info
Did you take any photos of the internal connector box ?? and what you going to do wait until dust settles then get the box replaced once there is ample stock. good to hear you fixed it
Where are you in the queue ?
No you have to contact @GIGA-Man as stated in the OP under update 3 here it is
"Any one that start to have these problems on the cards, please contact [email protected] and I'll get it fixed for you, to save time please include name, address, serial number, check number (these are on the box label) and best day for collection. I'll arrange to have the card collected, fixed and shipped back to you ASAP."
Its a quick turn around of 3 days as someone mentioned in this thread before
As far as i know the rep did state they did not want peeps messing with these cards cos to get to the block the whole heat sink as to come off.
I am not sure re you not being in the uk but he did advise someone from Spain before will have to wait see what the rep says. @GIGA-Man can you advise Marek Sedler please.
Its when the pins push in they de crimp in the connector box and as you see in this photo then the card may not work.
In this thread its happened to a few and some on Reddit
here is an example of one of user in this thread with there 3090 Gaming oc
I quote
"I have this exact issue, my 3090 Gaming OC doesn't start now. All it took was one unplugging and replugging to tidy up the cabling a bit after the initial testing. Looking at the pins they are definitely all over the place. Not happy, especially since it's such minor thing and easy to get right/wrong, yet so critical. I could try and get those pins in order with some tweezers, but for such an expensive product you wouldn't expect having to resort to such measures. Nor do I want to."
Hope that helps
I would say you will be on the revised block by time you get it but not 100% certain ...i did ask for serial # cut off's from the rep so we can then check the serial # once the user have there cards and then know for sure if there on the old faulty block or the revised fixed block.
snip
Edit*** just saw the response GIGA-man gave thx
That is not good to hear at all you could damage the card having force things and then the connectors not being correctly connected ... my advice and as the UK rep as stated.. Is to contact Gigabyte direct for country your in as they will certainly know more about this than the reseller does..This applies to all Non UK Buyers.
I would also get the reseller where you bought the card from to acknowledge there is an issue by linking this thread as it shows clearly there is a problem as stated by the Gigabyte Rep here.
Also please post up some photos if you wish..As evidence. It builds a better case re this problem going forward .
Its the main reason the threads here for.
Now there seems to be a problem where Non UK buyers are having problems and there reseller not knowing about this problem.. and lets be clear here there is a problem... well on the early stock with the defective blocks that is.
Gigabyte needs to address this and to help all buyers no matter which country your from and get it turned around with replaced fixed card.
@GIGA-Man As great full as i am that your able to help out UK buyers.. can you please advise the non UK buyers what there options are here...Surly Gigabyte need to make things clear re this issue. People that are Non UK need to know where they stand with this .. my guess depending how many of these cards with the defective blocks are out in the wild ..then its only going to get worse with more reports cropping up.
I will have to update the OP what there options are for Non UK buyers.
That is not good to hear at all you could damage the card having force things and then the connectors not being correctly connected ... my advice and as the UK rep as stated.. Is to contact Gigabyte direct for country your in as they will certainly know more about this than the reseller does..This applies to all Non UK Buyers.
I would also get the reseller where you bought the card from to acknowledge there is an issue by linking this thread as it shows clearly there is a problem as stated by the Gigabyte Rep here.
Also please post up some photos if you wish..As evidence. It builds a better case re this problem going forward .
Its the main reason the threads here for.
Now there seems to be a problem where Non UK buyers are having problems and there reseller not knowing about this problem.. and lets be clear here there is a problem... well on the early stock with the defective blocks that is.
Gigabyte needs to address this and to help all buyers no matter which country your from and get it turned around with replaced fixed card.
@GIGA-Man As great full as i am that your able to help out UK buyers.. can you please advise the non UK buyers what there options are here...Surly Gigabyte need to make things clear re this issue. People that are Non UK need to know where they stand with this .. my guess depending how many of these cards with the defective blocks are out in the wild ..then its only going to get worse with more reports cropping up.
I will have to update the OP what there options are for Non UK buyers.
I am looking now for you .. yep i can not seem to get to the contact page at all ?