3080 / 3090 / 3070 Gigabyte Eagle Gaming OC & Vision Power Connector Concerns

[harney]

@GIGA-Man can you confirm this?

Yes i would like to know this too ..I am sure everything Wk38 and below is the old design unless its been fixed already who knows.

 

[harney]

Good to know, sorry I missed that (am new to the forum in general, so I didn't even think to follow that quote). I'm just relieved to read a story about someone getting their card back as I hadn't found any so far.

You do not have to be sorry info can get buried pretty quick in forums

Welcome to show

 

[harney]

I'm not sure how an issue with the card would cause the cable to fry at the psu end?

Best why to think about it is like water ..the pressure as to give somewhere i guess

 

[harney]

I could have read it wrong but it sounded to me that in week 38 you have both, some fixed and some still faulty connectors.

The rep did state anything wk39 onwards is revised anything below is on old block..

but you could be right there could be some on wk38 revised who knows even some stock that was built already could have been pulled back and fixed.

Are we certain that the heat shrink stuff means its revised ?

 

[harney]

No, it hasn't been clarified.

I would say we should stick with wk39 onwards good wk38 and lower bad

Will keep it simple

 

[harney]

I'm a little curious, does this issue also effect cards prior to the RTX 3000 series? I have a Gigabyte RTX 2070S Gaming OC 8GB White, and I was having issues with games black screening. And the issue I found out was related to the position of my PCIE power cables on the GPU. I assumed it was something to do with maybe my sleeved cables being faulty, but it makes far more sense for it to be this exact same issue here on the RTX 3000 cards. If my cable isn't pushing upwards against the GPU but is instead sagging/hanging, the black screen issues occur.

Should I unplug and test to see if the pins are loose?

I am not 100% on this without looking at that card.. but its only the 3000 listed in the OP that are using this connector block.

*edit add just checked for that card and the pins are directly on the pcb so nothing to worry about ..as far as i know the 30 series cards posted on the OP are the 1st we have seen of this type of design used

 

[harney]

So continue order and buy 3090 gaming or cancel because i can have that pcie connector blow?

Where not 100% certain if that was the cause ..but it seems too much of coincidence to not be .

If the card your getting 1st four numbers of the serial are 2039 or above then nothing to worry about.

Me personally i would not spend that much if the cards on the old connector block period.

 

[harney]

Was that blown connector a 1 to 1 or a 1 to 2 connector? As trying to push 300w through one cable might have been the problem if it was the latter. Like others have said I don't really get why a problem on one end would do that to the other end. Comments about pressure don't make any sense, power is going to the GPU not the other way around. I'm not an electrical engineer by any stretch of the imagination but if the cable PSU side is melting I assume that's an issue somewhere between PSU and that connector.

Was it same connector you were using previously? If so perhaps some dust or fibre got caught in the housing where the pins meet.

Agree it should really be at the gpu connector end ..However we do not know exactly what as happened here like i said it does need investigating .the whole lead could have heated up and the weak point was at the psu end..or could just be the psu at fault or even a combo of both gpu and psu . meaning the gpu pins fault brought out the weak point of the psu

But i do stick with the pressure theory if resistance builds up it as to give somewhere. same as you i am no expert in this but do have some understanding in this.

Either way its not good.

 

[harney]

On the first look it's mostly always fine, but if you want to be sure, you need to replug connectors few times if nothing is moving back.

Agree with this

 

[harney]

@sewerino26 can you please not ask the same question and send the same messages over and over again? You are severely clogging this useful thread with your SPAM posts. I suppose you've read the entire thread (shouldn't be too hard as half the messages come from yourself) and can make an informed decision yourself by now. If not here is my advice:
- Have a serial number starting with 2037 and down? Don't buy or return
- Have a serial number starting with 2039 and up? Keep
- Have a serial number starting with 2038? Just to be safe don't buy or return (although GIGA-Man said there is mixed stock)

Thx

I was going to put that Information in the OP re 2038 could be mixed stock that's fixed or not but thought i would keep it simple.

Week 37 here, connections are absolutely awfull. Took everything apart removed cables from powersupply and connected them to card first, used a DMM to test each connection and finally it is working.
Any chance to purchase new connection cable or is it just about adding new connector and removing old cable?
Unfortunately here in germany Gigabyte GPU support is nearly non existent. (Told me to contact my dealer, dealer told me to contact Gigabyte)
By the way i'm using Corsair RM 850 and looks like PCIe cables have more trouble to fit the connectors than some less flexible cables from my old one.

Not sure what to advise really ..If it was me and either the shop nor Gigabyte offer no support after trying then i would just get a full refund. Its a lot of money where spending here if its no good from the start what is the point.

I would wait till the dust settles and see what is brought to the table from AMD as its so close now.

 

[harney]

@GIGA-Man

Sry to echo you

Is there anyway you can help out non UK Buyers that have the problem..some seem to be getting the cold shoulder.

Any help would be gladly appreciated for them.

 

[harney]

I've got week 37 myself. I've had it where when I started a game for the first time my pc would just shut off. Not sure what the issue is. I'm wondering if it's the GPU issue spoken about here. Do you guys think I should just RMA to get the issue fixed?

what psu do you have ?

 

[harney]

I've got the Corsair RM1000x

I guess you have used 2 separate pci power cables from the psu.

I would check the connectors on the gpu..then wait for GIGA-man to arrange a replacement for you. better to get on the new block

 

[harney]

thx GIGA-man

Hey @GIGA-Man for some reason I can't DM you, but I'm also new to this thread. Anyone know if he has to follow me or something for this to work?

Edit: While I wait for a response, I did a 3d Mark test and this was my score for those curious - https://www.3dmark.com/3dm/51640357

info here

GIGA-Man said: ↑
Any one that start to have these problems on the cards, please contact [email protected] and I'll get it fixed for you, to save time please include name, address, serial number, check number (these are on the box label) and best day for collection. I'll arrange to have the card collected, fixed and shipped back to you ASAP.

Hey, just checked my serial number and I'm on Wk36. I seemed to have resolved previous CTD issues with bios updates and switching my PSU to single rail. Pins also look ok on my card but do you think it's still worth worrying about and RMAing for a repair sooner rather than later? I suspect pin issues will materialise at some point.

Glad you got it sorted ...if it was me ..it would all ways be on the back of my mind so best to get fixed. its a quick turnaround

 

[harney]

I am very disappointed with Gigabyte's dealings with peeps outside of the UK. and these are the one's where hearing about
i dread to think how many there really is having problems out there.

There clearly aware of this issue that they have caused yet there not helping people at all by not acknowledging this problem in a statement.

It really does seem to me there wanting to keep it hush hush under the carpet as they say..

I am however great full for the support GIGA-man as been able to offer here. Yet restricted .

I do hope Gigabyte come clean re all this but i very much doubt it.

 

[harney]

Company is built on the staff it uses . Few years now gigabyte UK staff on this forum has built a reputation other vendors from across the hardware scene can't match .
Then lies the problem when other countries within the same company can't manage the same calibre ... Hopefully Gigabyte EU/ Asia and US takes note.
Seeing a lot of non UK gigabyte owners coming here for the support which is nice to see as it grows the forum but shame it's their last resort

Agree ..Its a shame really ..lets hope other Gigabyte sectors reps do take note's from all this ..

 

[harney]

My 3090 was picked up last Thursday, got it back this morning, thx GIGA-Man!
Still have to test it properly, but so far it's going OK.
Here are some photos of the connectors, it's not easy to tell what the connector inside looks like and I don't want to take it apart, but one can see those shrink hose / heat shrink thingies holding the cables together behind the ventillation holes, those are new, and I'm assuming the connector itself is new as well. I had no problems connecting the PSU cables.

Thx for sharing ...Enjoy

 

[harney]

Thx for the update... @GIGA-Man so are we 100% certain that if you have heat-shrink on your card that the user can see in the gap.

Then it is the new connector block type if so i will update the OP with this info as this will help peeps ..and does this apply to all the cards with the blocks ?

 

[harney]

Currently yes, all the new connectors have this. My only worry is in future, even though the new connectors currently have the shrink rap, if there is no shrink rap it could confuse people.

Thank you . I have updated the OP re this .and pointed out that future designs may be revised without heat shrink and will not effect anything WK39 and above .

 

[harney]

Hello guys i am from Austria i will get my Gigabyte Oc Gaming 3080 this Friday. And now im a little bit concerned. If i get the faulty version what can i do from Austria ? Sent it back to the retailer? Or gigabyte or? Lets hope i get the fixed version.

Also thank you for this thread as you guys are the only one who made one about this topic i saw the problem in a few german forums but nothing major like here, thats why i found yours but 25 sites and an Official giga Rep guy i had to sign up. Also The Sopranos <3 i saw Tony and yea

Welcome to the show ..

I would suspect the card you will be getting will be above WK38 on the serial number which would be fixed..you can check once you receive it and then take it from there if its WK38 or below.