3080 / 3090 / 3070 Gigabyte Eagle Gaming OC & Vision Power Connector Concerns

Parsley · 8 Oct 2020 at 11:54

orbitalwalsh said:
lucky the mobo's are UK, everywhere else is EU ....

think half of the reason forums members go to Gigabyte is down to the Rep support here

Motherboards only? Something I wasn't aware of, I thought it was more than that so I've learnt something new.

Still, like you say, the GIGA-Man is actually helpful and having someone to contact directly is certainly a plus.

GIGA-Man · 8 Oct 2020 at 12:06

harney said:
thx @GIGA-Man for the updates ..as stated before are you able to give the serial number info cut off points on the Old design ? on the range of cards effected with the block..

As it seems this issue will happen regardless over time on the old design and would be great info for peeps to know if there on the new or old design of the block.

So then they can decide what is best for them going forward if there on the old block.

Hey Harney,

I've asked my HQ for the info but as yet still don't know the serial number cut off, I'll keep chasing them.

harney · 8 Oct 2020 at 12:18

GIGA-Man said:
Hey Harney,

I've asked my HQ for the info but as yet still don't know the serial number cut off, I'll keep chasing them.

Super stuff thank you GIGA-man ..lets hope HQ do the right thing giving us this vital info

GIGA-Man · 8 Oct 2020 at 12:20

harney said:
Super stuff thank you GIGA-man ..lets hope HQ do the right thing giving us this vital info

I would think, any cards that arrive by the last week of October will have the upgraded connector going forward.

Ico · 8 Oct 2020 at 13:22

GIGA-Man said:
I've talked to my HQ and they are working on a new version of RGB Fusion, for now if you use the new version of AORUS Engine it will let you change the colour of the LED's there for now.

Great stuff thank you very much. I received reply on my video from esupport today and their instructions resolved the problem. Basically the gpu wasnt detected by software so i had to DDU then fresh install Aorus engine then RGB fusion then to install Nvidia latest driver. Great CS from all Gigabyte team thank you very much

David Else · 8 Oct 2020 at 13:31

Any Eagles due to land anytime soon?

morta · 8 Oct 2020 at 13:42

Sorry if this has been already asked. but will this problem be the case with the aorus cards?

orbitalwalsh · 8 Oct 2020 at 13:49

morta said:
Sorry if this has been already asked. but will this problem be the case with the aorus cards?

No, the ne user already had it here. Few in US too. Connector is on the PCB I believe. Could be wrong. the Aorus Xtreme are triple 8 pins as well

Parsley said:
Motherboards only? Something I wasn't aware of, I thought it was more than that so I've learnt something new.

Still, like you say, the GIGA-Man is actually helpful and having someone to contact directly is certainly a plus.

Yep, believe gigabyte only ones to repair Mobos in UK . Can drop them off your use to along with GPU at Milton Keynes.

Few times with @GIGA-Man help, users have shipped CPU and Ram for full check as reseller wouldn't do it, or messed up .

Parsley · 8 Oct 2020 at 13:59

orbitalwalsh said:
No, the ne user already had it here. Few in US too. Connector is on the PCB I believe. Could be wrong. the Aorus Xtreme are triple 8 pins as well

Yep, believe gigabyte only ones to repair Mobos in UK . Can drop them off your use to along with GPU at Milton Keynes.

Few times with @GIGA-Man help, users have shipped CPU and Ram for full check as reseller wouldn't do it, or messed up .

Oooooh you mean they are the only ones to do motherboards. Sorry, misunderstanding, I thought you meant they only do motherboards in the UK and not GPUs etc etc.

That would have been one hell of a turnaround time if that GPU went across the Channel and back again!

RichardH754 · 8 Oct 2020 at 14:56

Going to wait

harney · 8 Oct 2020 at 14:59

RichardH754 said:
Stripped mine down and fixed it, for now

Did you take any photos of the internal connector box ?? and what you going to do wait until dust settles then get the box replaced once there is ample stock. good to hear you fixed it

Just-Dave · 8 Oct 2020 at 15:53

Kind of hoping i dont get my Eagle card until next month now after reading this (the already fixed cards), cba having to send it back and i defiantly dont have the skill set to be fixing it myself,

harney · 8 Oct 2020 at 16:36

Just-Dave said:
Kind of hoping i dont get my Eagle card until next month now after reading this (the already fixed cards), cba having to send it back and i defiantly dont have the skill set to be fixing it myself,

Where are you in the queue ?

SpartaP · 8 Oct 2020 at 16:42

GIGA-Man said:
I would think, any cards that arrive by the last week of October will have the upgraded connector going forward.

Good to know

Just-Dave · 8 Oct 2020 at 16:42

harney said:
Where are you in the queue ?

62nd

RichardH754 · 8 Oct 2020 at 16:49

harney said:
Did you take any photos of the internal connector box ?? and what you going to do wait until dust settles then get the box replaced once there is ample stock. good to hear you fixed it

Yes, going to leave it, can always RMA when there is more available

Marek Sedlar · 8 Oct 2020 at 16:57

I'm going to get Eagle OC tomorrow. In case I get a faulty power connector, can I request just upgraded plastic box with power connectors?
I'm not interested to sending card back.

chorl · 8 Oct 2020 at 17:13

RichardH754 said:
Yes, going to leave it, can always RMA when there is more available

I'm wondering if there is a "window" to RMA this card regarding faulty connector, or you can decide when to send your card to reseller.

Marek Sedlar said:
I'm going to get Eagle OC tomorrow. In case I get a faulty power connector, can I request just upgraded plastic box with power connectors?
I'm not interested to sending card back.

I'm wondering this too, because replacing whole block with newer and "improved" version should be easier than messing around with individual pins. Very unlikely, at least coming from Gigabyte, but worth asking.

sewerino26 · 8 Oct 2020 at 19:08

Anyone happy with 3080/3090 ( Eagle or OC ) not issues with connectors? I am plannin to buy 3090 Eagle or Gaming oc. Buy or cancel?

harney · 8 Oct 2020 at 21:06

Marek Sedlar said:
I'm going to get Eagle OC tomorrow. In case I get a faulty power connector, can I request just upgraded plastic box with power connectors?
I'm not interested to sending card back.

No you have to contact @GIGA-Man as stated in the OP under update 3 here it is

"Any one that start to have these problems on the cards, please contact [email protected] and I'll get it fixed for you, to save time please include name, address, serial number, check number (these are on the box label) and best day for collection. I'll arrange to have the card collected, fixed and shipped back to you ASAP."

Its a quick turn around of 3 days as someone mentioned in this thread before