3080 / 3090 / 3070 Gigabyte Eagle Gaming OC & Vision Power Connector Concerns

behemothlair · 7 Oct 2020 at 15:25

Henrik Hellervik Nesne said:
Update:
Opened my GPU, pushed the pins back into the power connector, plugged in the 8-pin cables, made sure to push the pins all the way in from underneath the card's power connector, put on some new thermal paste, put the whole thing together and now it's running like a dream. It was a very easy fix, but I've never done it before so i was a bit sceptical. Glad i did it though. I must say I am astounded how they we're able to ship this card with this power connector though. I'll probably have to go through the same process again if i ever plug the power out of the card.

I agree it is an easy fix but if you have not done it before it might be a bit scary. Also, it is not something you should trouble yourself with when buying a brand new product.

Henrik Hellervik Nesne · 7 Oct 2020 at 15:26

behemothlair said:
I agree it is an easy fix but if you have not done it before it might be a bit scary. Also, it is not something you should trouble yourself with when buying a brand new product.

100% Agree, at least not with that pricetag. It was either that or RMA and wait until 2021 for a new card for me, so i had a go at it and it went just fine

behemothlair · 7 Oct 2020 at 15:31

Henrik Hellervik Nesne said:
100% Agree, at least not with that pricetag. It was either that or RMA and wait until 2021 for a new card for me, so i had a go at it and it went just fine

Perfect ! happy for you.

harney · 7 Oct 2020 at 15:47

behemothlair said:
For what is worth I got Vision pre-ordered on OCUK ( 2nd place in the queue ) I shall update how pins are once I have received my card.

That would be great thx

Henrik Hellervik Nesne said:
Update:
Opened my GPU, pushed the pins back into the power connector, plugged in the 8-pin cables, made sure to push the pins all the way in from underneath the card's power connector, put on some new thermal paste, put the whole thing together and now it's running like a dream. It was a very easy fix, but I've never done it before so i was a bit sceptical. Glad i did it though. I must say I am astounded how they we're able to ship this card with this power connector though. I'll probably have to go through the same process again if i ever plug the power out of the card.

Glad you got it sorted ..i hope you used non conductive thermal paste ..what i would do if i was in your position... is get the card in and get using it and leave it be ..then once all the dust settles and there is good stock everywhere ..then RMA and get the new connector block ..that way far less down time

Glad your up and running enjoy

harney · 7 Oct 2020 at 15:48

behemothlair said:
I agree it is an easy fix but if you have not done it before it might be a bit scary. Also, it is not something you should trouble yourself with when buying a brand new product.

Agree with you there

Henrik Hellervik Nesne · 7 Oct 2020 at 15:54

harney said:
Glad you got it sorted ..i hope you used non conductive thermal paste ..what i would do if i was in your position... is get the card in and get using it and leave it be ..then once all the dust settles and there is good stock everywhere ..then RMA and get the new connector block ..that way far less down time
Glad your up and running enjoy

Thanks! Will do that

SGz_Eliminated · 7 Oct 2020 at 15:57

Upsides to having to wait for the stars to align I suppose

Deluxe1 · 7 Oct 2020 at 16:24

Grimfusion said:
Just to let everyone know. I've received my card back. Connector and pins look much better. I've yet to test it but will let you know how it goes when I've had some time this evening.

Fantastic after sales service.

Thanks @GIGA-Man !!!

How long did the process take?

John Harris · 7 Oct 2020 at 16:28

Hi ya'll, I've whizzed through this thread a bit, so apologies if the answer has been posted, I didn't see it:

Will this issue delay the Eagle OC? As in - did you delay them from the factory to fix this issue? Someone told me that they won't now get shipped until November?

RichardH754 · 7 Oct 2020 at 16:28

Mine has just done this, the pins are loose one side

harney · 7 Oct 2020 at 16:46

RichardH754 said:
Mine has just done this, the pins are loose one side

Oh no sry to hear this .. do you want to post a photo good for thread np if not able too

On the OP under update 3 there is info how to proceed with @GIGA-Man

have they pushed in or just loose ??

Grimfusion · 7 Oct 2020 at 16:50

Deluxe1 said:
How long did the process take?

It was back with me on the third day. So turn around was quick. It would still be sitting at OC waiting for stock replacement if Gigaman hadn't offered to help.

harney · 7 Oct 2020 at 16:53

John Harris said:
Hi ya'll, I've whizzed through this thread a bit, so apologies if the answer has been posted, I didn't see it:

Will this issue delay the Eagle OC? As in - did you delay them from the factory to fix this issue? Someone told me that they won't now get shipped until November?

I am not sure re delays maybe if they pulling the defective stock back in and fixing then yes ..i would guess this is a big problem for Gigabyte atm re the stock that as been built with the defective block and they are revising all new built cards going forward as stated by Giga-man... and to add its not just the Eagles effected here any with the old connector blocks

harney · 7 Oct 2020 at 16:57

Grimfusion said:
It was back with me on the third day. So turn around was quick. It would still be sitting at OC waiting for stock replacement if Gigaman hadn't offered to help.

that is very quick .. its good that we have this forum to highlight issues like this rapidly

EsxPaul · 7 Oct 2020 at 17:02

Grimfusion said:
Just to let everyone know. I've received my card back. Connector and pins look much better. I've yet to test it but will let you know how it goes when I've had some time this evening.

Fantastic after sales service.

Thanks @GIGA-Man !!!

That's impressive service. Glad to hear you are back up and running again

Were you able to tell if you received your original card that had been repaired or a new replacement?

Grimfusion · 7 Oct 2020 at 17:02

harney said:
that is very quick .. its good that we have this forum to highlight issues like this rapidly

It's an issue no doubt and not a great experience under the current circumstances. Demand for the card increases everyone's frustration exponentially. Unfortunately these things do happen. What's important is that the after sales support is there. Having that level of support and commitment from Gigabyte on this forum is incredible.

Grimfusion · 7 Oct 2020 at 17:04

EsxPaul said:
That's impressive service. Glad to hear you are back up and running again

Were you able to tell if you received your original card that had been repaired or a new replacement?

It's my card. I had the option of waiting for a new one but I know stock is very limited and demand is huge. So I made the choice to get mine back with the fix applied.

EsxPaul · 7 Oct 2020 at 17:06

Grimfusion said:
It's my card. I had the option of waiting for a new one but I know stock is very limited and demand is huge. So I made the choice to get mine back with the fix applied.

Thanks for confirming that. Enjoy!

Deluxe1 · 7 Oct 2020 at 17:09

Grimfusion said:
It was back with me on the third day. So turn around was quick. It would still be sitting at OC waiting for stock replacement if Gigaman hadn't offered to help.

That's reassuring to hear.

GIGA-Man · 7 Oct 2020 at 18:44

In regards to shipment delays, not too sure but would say no. To change the part at a factory level is very easy as it's a just a cable connector, the allocation as everyone here is painfully aware is very tight. This means all stock when produced is sent straight out, the factories have been were closed over the last few days for Mid-Autumn Festival. Any delay would be because of that and should be for nothing else. Those holiday was already factored into the shipping info I provided last week, any new card produced all have the new connector. If anyone else has issues, I'll make sure to get it fixed for you ASAP.