5 weeks on and still Mac Pro issues, opinions.

Well what does refunding do me? I have to then send back my data HD with it.

Im using the time to allow them to fix it, I don't need it until 1st june so it just adds to my ability to say, OI UPGRADE TIME!

Sending it back means I have a pile of HDs and loose 6500PPD of folding time on their behalf :p

Im sure they won't fix it by then, then it will be two months and I will have to ask for a substantial upgrade. 2.93 Quad over 2.66 octo tho...

If they then say, sorry, can't do that. I'll say ok I'll cancel my plans for a MBP update/iPhone update and build a PC instead. Windows 7 has nearly won me over :p
 
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You assume there will be an update in June?

The Mac Pro is usually done 1-a-year.. at least the Intel ones have.

At least you could get a MBP if they offer you a new product :)

MBP + free Windows 7 RC via BootCamp sounds the best option..
 
EVH said:
You assume there will be an update in June?

The Mac Pro is usually done 1-a-year.. at least the Intel ones have.

At least you could get a MBP if they offer you a new product :)

MBP + free Windows 7 RC via BootCamp sounds the best option..
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No, I mean I get a processor upgrade. 2.66 quad to 2.66 octo, etc.

I want a desktop and a laptop, and thats the end of it :p
 
Oooohhh *facepalm for me*

Worth a try.. could have been avoided if you weren't so tight though ;)
 
Have you actually been on the blower to anyone from Apple?

I've heard that they are quite accomodating if you use the machine for work, and should be able to offer some sort of replacement either at your doorstep or whilst your machine is being repaired. So as long as you have a backup then there should be no problem?
 
Seeing as you totally ignored my post before, i'll say it again.

This is your second MP with the exact same issues... Surely it's something that you're doing then, could be one of the HD's you've put in or whatever but surely it's your hardware that's causing it? Why not go back to basics and work your way up until you find the cause?
 
A random name said:
Seeing as you totally ignored my post before, i'll say it again.

This is your second MP with the exact same issues... Surely it's something that you're doing then, could be one of the HD's you've put in or whatever but surely it's your hardware that's causing it? Why not go back to basics and work your way up until you find the cause?
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Well if it does it out of the box then its hardly anything i've done?

The 2nd replacement I pulled out, plugged in (as it came) and it did it.

All the peripherals work perfectly with the MBP. The screen works perfectly with the MBP.

Everything works perfectly (ironically) in Windows 7.

Its 100% a issue with OS X on the Mac Pro.

Edit: Now its just frozen on me and iTunes, Quicktime, Safari all crash thanks for the 10.5.7 update. Things go bad to worse. Quicktime on my MBP crashes too.

Reinstall time it seems :rolleyes:
 
I must be missing the point, but I still don't see why you can't just keep your hardrives and send it back. You can't have a business or anything important relying on it working or you wouldn't have had it sat there doing nothing but folding for the past 5 weeks. If anything the more duff ones they send you the more argument you have for a free upgrade.
 
Adrianr said:
I must be missing the point, but I still don't see why you can't just keep your hardrives and send it back. You can't have a business or anything important relying on it working or you wouldn't have had it sat there doing nothing but folding for the past 5 weeks. If anything the more duff ones they send you the more argument you have for a free upgrade.
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I'm going to phone up next monday. They would have had exactly 2 months since I reported it to fix it.

I'll demand an upgrade to the 2.66Ghz Octo by talking to Customer Relations.
 
A random name said:
...or you could phone today?
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They arn't going to fix it by then, I don't need the machine until two weeks time, and in that week I will be in windows anyway.

I'd rather say its been 2 months than 7 weeks.

Two months is 1/6th of a year :p

and anyway, the 10.5.7 has borked my install, everythings crashing, even after a 10.5.7 reinstall so im going to use that as leverage.
 
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If the machine has to be custom build etc (because you added a BTO option) then even a free upgrade will take a good week to arrive.

I'd ring now and just say "it's been 2 months".. they aren't going to quibble over a week :p
 
EVH said:
If the machine has to be custom build etc (because you added a BTO option) then even a free upgrade will take a good week to arrive.

I'd ring now and just say "it's been 2 months".. they aren't going to quibble over a week :p
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Well if you have the freephone number for customer relations (not applecare :/) then i'll call them.

Otherwise will have to wait for my level 2 tech agent to give me the number.
 
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A random name said:
:facepalm:

Stop messing around and get on the phone.
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ok on it!!!!!!!!!!!

Edit: Ok they transferred me to a third top tier hardware support dude, whos made me do everything again, and will get back to me in the next day or two.

I've asked what will happen if they don't have a fix by the end of the week and he couldn't say.

Next time they phone I won't be so soft :/
 
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Concorde Rules said:
ok on it!!!!!!!!!!!

Edit: Ok they transferred me to a third top tier hardware support dude, whos made me do everything again, and will get back to me in the next day or two.

I've asked what will happen if they don't have a fix by the end of the week and he couldn't say.

Next time they phone I won't be so soft :/
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You shouldn't have been so soft when you first phoned, you've paid a silly amount of money for the pro and it should work flawlessly; that's the idea of buying a pre built workstation.
 
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