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7700k delided CPU delided

SniperDude said:
Think I might just cancel my order and go elsewhere clearly was a mistake buying a pre delided product

No I haven't put a complaint in can't be bothered spent enough time on this issue now.


Reason I expected it to be fast tracked erm just expected them to be a little more helpful given the situation that's all.
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Each to own. Mistakes happen and if 8-Pack isn't about as he has commitments then nothing can happen. I think that honestly is down to just peoples need to have now in honesty. I mean it took a company 3 months to sort out my £5k aquarium that was first the wrong colour, then damaged, then delivered with me being away for a week and then it took them 2 months to pick up the damaged one and they tried to get me to repackage a 5ft cabinet for them.

I would say that waiting 5 days for a CPU to be re-tested and sorted is not the end of the world but the instance gratification seems to be a real problem for people.

Honestly there is only so much that can be done. You can see two people in this very thread that had issues got sorted quickly and are happy. One person on the phone is having an off day and it doesn't take much to ask to speak to Ian or manager etc.

I haven't always had great help on phone from them but I drop a message in the CS forum and it's always been sorted then with great help. I think sometimes it is the pressure they are under to fulfill a different number of jobs that cause them (OcUK) issues like this bad batch and trying to respond to the phone calls and enquires etc.

They have to be the same team because of the knowledge they have but it means they may not have the best customer service experience either because of training or just as I said an off day as they dealing with other things.

By all means cancel and go elsewhere but I honestly don't think (from experience) you will get any better service from another UK company either. There is a reason that OcUK became the number 1 electronics store.
 
SniperDude said:
Who said they're no1... Not seen that before?

It's not a need to have it now although the fact I'm using a tablet and not my brand new build
Is really annoying.
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It just came across that way with your response. And they have won such awards over the years etc. It got best PC builder EU in 2016 from global game awards for instance so that to me would suggest that status. It is hard to obviously quantify but that is just from following a few award sites I trust to actually mean something.
 
SniperDude said:
All the top sites claim to be award winning dont think the awards are about customer service tho
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Well the best PC builder was an overall award but I get that. I actually looked into the awards, who voted, how it was voted and what criteria but as said that is fair enough. Just had a lot more bad experiences at other places compared to OcUK who I have had issues with but they do get resolved. The other companies I have used end up burying head in sand and blame others for the issue or similar.

I do get why you are frustrated and would be myself but just feel for what it is that suggesting 3-5 days is such an outcry is a little unfair. I would certainly take issue with the person on the phone who came across condescending in return to your question and update.

But as said, anyone can have an off day and although they shouldn't we are human. Giving OcUK a chance to correct anything is all you can ask. Hopefully one the guys I mentioned will sort it out and contact you direct to resolve this.
 
SniperDude said:
Think I might just cancel my order and go elsewhere clearly was a mistake buying a pre delided product

No I haven't put a complaint in can't be bothered spent enough time on this issue now.


Reason I expected it to be fast tracked erm just expected them to be a little more helpful given the situation that's all.
Click to expand...

Hi

When items come back into the returns department they are put into a testing que, this is on a first come first served basis so depending on how busy we are would determine when it was done. This applies for all items as well which are returned. We say a max of 3 - 5 working days to account for busy periods.

This quing system is the same thing as when you go into a theme park you que up for a ride until its your turn. Its exactly the same in here.

We received your product at gone 4pm last night so it will be dealt with as soon as we possibly can.

Bailey
 
2:50pm you signed for it......... If I could get hold of a proper Delid tool I would cancel like a shot
All this messing about is because you guys messed up.


Hopefully after the wait I will get what was advertised a 4.9 binned chip that's been delided perfectly.
 
SniperDude said:
2:50pm you signed for it......... If I could get hold of a proper Delid tool I would cancel like a shot
All this messing about is because you guys messed up.


Hopefully after the wait I will get what was advertised a 4.9 binned chip that's been delided perfectly.
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Honestly I can see why they are getting frustrated now. I am at you. It was yesterday at 2:50pm signed for. Then they take those packages and put them in the warehouse and someone sorts it. It will likely be gone 4:00pm before the department in question did receive said item. The fact that they only received yesterday at that time I am not surprised now.

They haven't messed you about. A product arrived damaged, you returned it and they are sorting it in 3-5 days of receiving it (the posts previous suggested they had theirs in two days sorted). It is no different to anything arriving damaged.

Further to that and what has already been said is that it was always a 4.9GHz binned chip. The 4.8GHz all got adjusted to 4.9GHz as Ian had tested them all to that level for the original 4.8GHz level. But since they had so many attaining that level they bumped them up.

You can get a "proper" delid tool online that is suited to this if you wish. Just google it.

I fail to see what you are expecting them to do it. Especially if they received it in the afternoon and you are already chasing. I am glad I have never had to deal with you in honesty I think I would cancel the sale to you in principle because of how a customer you appear to be on here tbh.
 
listen mate firstly the item wasn't damaged on arrival.. I was getting almost 70 degrees in in battlefield 1 with only a 50 percent load... I came here to see what temps I should be getting... almost everyone said to send it back including yourself if I recall.... so I did. I rang up today with nothing more intended than to see what was going to happen if they was going to just send me a new one, repair the old and a time frame.. this enquiry was met with snotty attitude for totally no reason do you actually think I rang up kicking off??.....I'm 40 years old not 15.

haha you're the one telling me to file official complaints and i said no now you're saying you wouldn't want to deal with me. unreal

the chip itself was showing no obvious signs it's been dellided at all.
 
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this enquiry was met with snotty attitude for totally no reason do you actually think I rang up kicking off??.....I'm 40 years old not 15.
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Hello again

I was sat behind the guy you spoke to earlier and listened in to the call, at no point was he snotty, rude or obnoxious. The guy you spoke to is one of the nicest people we have on support.
 
SniperDude said:
listen mate firstly the item wasn't damaged on arrival.. I was getting almost 70 degrees in in battlefield 1 with only a 50 percent load... I came here to see what temps I should be getting... almost everyone said to send it back including yourself if I recall.... so I did. I rang up today with nothing more intended than to see what was going to happen if they was going to just send me a new one, repair the old and a time frame.. this enquiry was met with snotty attitude for totally no reason do you actually think I rang up kicking off??.....I'm 40 years old not 15.

haha you're the one telling me to file official complaints and i said no now you're saying you wouldn't want to deal with me. unreal

the chip itself was showing no obvious signs it's been dellided at all.
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The problem was you called up within in 10 mins of it arriving basically (yes next morning in a more literal sense but of course if it arrived yesterday afternoon they are not going to be staying after 5pm to anything with it).

I would have complained to manager and asked to speak at time if said person came across as you are suggesting, although above now states otherwise.

However ignoring that it appears more that the person gave the standard 3-5 day remark and you didn't like and wanted to be fast tracked. It appears there was no time for them to even look at the package to state anything when you called.

Yes I would have sent it back and yes something wasn't correct in term of the delid. Things take time and you appear to be that impatient 15 year old you say you are not and that is why I am getting frustrated here myself. I can only go from what was written here.

There should be no "obvious" signs that it has been delidded even if it had. (of course in game temps show it but that isn't the same as obvious signs).

I don't want to deal with you because you have constantly missed the fact that it is a 4.9GHz chip but the box says 4.8GHz and further to that you are impatient and jumping and going I will just cancel and go else where. I feel that would be best for you at this point because it appears you want a 24 hour turn around on things that can not always be the case.

There isn't all this messing around, it doesn't appear to be working as intended based on what you paid for. You asked, we said send it back, it has been and now your on the phone chasing within 2 hours of the working day on what is the first time they are likely to even have registered it is with the correct department.

It appears you have taken more offence at being told sorry but we are doing our best and at moment that is 3-5 days and we are of course answering the phones too to help other customers and you don't like there isn't a dedicated team working on your CPU first thing in the morning and it will be with you tomorrow.

That is all I have taken since your initial post tbh. I agreed where I believe things to be correct that should someone have spoken to you like that a complaint is needed because otherwise customer service can't improve. Now Bailey is suggesting otherwise so I guess he has seen the comments and thus will deal with how is needed but honestly I think you just need to lower your expectation of getting something asap when they need to test and it just arrived to them.
 
that's a big post I'm not going read.... like is said this has gotten out of of hand and why you're so involved or have no idea

like I said I didn't ring up demanding anything
 
Just so you are aware I have now and sent another one out, so it was done within 24 hours of it coming into the RMA department.
 
Thank you
Bailey said:
Just so you are aware I have now and sent another one out, so it was done within 24 hours of it coming into the RMA department.
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Thank you ....I've just got the email.

When I set up the RMA after posting here after I explained to the technician what had occurred on the forums and the problem I had been having I asked given the circumstances would this be resolved quicker than a normal RMA as there had been clearly an issue at ocuk with these delids.. he said yes it should do.

I then asked if the replacement cpu would include the free thermal paste that the original did because I had reseated this multiple times trying to resolve the heat issue.... Again I was at first told no but then he agreed that it should be replaced in the circumstances.

Today I rang to see how you are going to be dealing with this with what was said in the original conversation in mind.

This time I was told ocuk are under staffed so it could take longer I tried to explain what
The circumstances are and what had been said with regards to fast tracking because of the fact that there's high chance this issue was purely down to a issue with ocuk

The person I spoke to wasn't interested started quoting the returns policy telling it can take between 3 and 5 days but as I had been told differently on the actual rma call I again tried to explain the circumstances only for the person on the other end to say "as I have said multiple times 3 to 5 days"

He repeated this again and adds the same people who do the rma tests answer the phone so while I'm on the phone I can't test items..... until I said lovely attitude towards customers that and left.


I have only explained this because I feel like ocuk has made me out to be the bad guy here and that's rubbish..... Take a look at my post to 8pack on page 4 or 5 regarding the issue of the dodgy cpus and you will see I'm hardy the bad guy.
 
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RMA arranged for mine, Bailey do you know if you guys just send a new one out or will you relid this one and send it back?

I know this one has an issue with core 0 temps so guessing this may be expected, but can't get it to run under any load past 4.8, hoping the replacement however it's done is better :)
 
SniperDude said:
2:50pm you signed for it......... If I could get hold of a proper Delid tool I would cancel like a shot
All this messing about is because you guys messed up.

Hopefully after the wait I will get what was advertised a 4.9 binned chip that's been delided perfectly.
Click to expand...

Your chip has higher cores 0+1 Temps for sure I redid the delid myself. The Cpu does 5G prime stable at 1.35v though no problem and this was the voltage I first tried so lower may also be possible. Maybe it's not such a bad cpu after all. You got actually better oc capacity than u paid for.

I re delided again before I left but if cores 0+1 are higher leakage maybe this is not actually our mistake and u might have to accept your gobing off was wrong and the job done initially in the delid was as good as it could be and you got a 5G capable chip to boot.
 
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