An open forum is not a good place to be airing disagreements with shop staff.
You felt you deserved a faster RMA but it sounds like the first guy felt he had to agree with you being impatient out of courtesy.
Then it seems like you took that as an absolute guarantee of a faster RMA then talk to a second guy who knows that isn't realistic and tries to manage your expectations by referring to standard RMA times.
You strongly felt you had been let down and ranted on the forum.
It now looks like you have indeed been fast tracked but right or wrong doesn't come into it, feels like someone of supervisor or higher level intervened and pushed it through because it's never pretty having open arguments like that.
OCUK doesn't look good doing that and neither did you.
You felt you deserved a faster RMA but it sounds like the first guy felt he had to agree with you being impatient out of courtesy.
Then it seems like you took that as an absolute guarantee of a faster RMA then talk to a second guy who knows that isn't realistic and tries to manage your expectations by referring to standard RMA times.
You strongly felt you had been let down and ranted on the forum.
It now looks like you have indeed been fast tracked but right or wrong doesn't come into it, feels like someone of supervisor or higher level intervened and pushed it through because it's never pretty having open arguments like that.
OCUK doesn't look good doing that and neither did you.