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970's having performance issues using 4GB Vram - Nvidia investigating

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Bonjour said:
Are Nvidia going to shoulder any of the financial cost?

It's all very well Peter@nvidia saying if you're not happy return the cards, but most of the financial burden related to this appears to be falling on manufacturers and e-tailers.

Please correct me if I'm wrong.
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i understand what your saying. and i agree

but tbh we are the customers if we are not happy with a product or it isn't running right to what the specs says then people should have the right to return it. as a customer we shouldn't really be worrying who will be financial the cost, it is for the retailer to worry about and get sorted.
 
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james.miller said:
not sending mine back :cool:
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Not sending mine back either, have SLI running Accelero coolers at 1440p, they are stunning cards! Never had an issue and I run everything maxxed, though generally only 4 x AA. I have completed SOM on ULTRA which uses around 3.6-3.7GB vRAM and no issues at all. That is the only title I have played that exceeds 3.6 GB, hell even 3GB!!

I understand why people are miffed at the false information, personally I still would have bought them given the reviews had they been listed at 3.5GB.

Although Gibbo and his "Customer is king" each post is a bit OTT, his performance stats are facts and I think people need to step back a bit and think of what they are doing and the alternatives they have. If you want a 980 and can afford one why not get one in the first place, I personally cannot afford to buy two 980's with a refund. All these step-ups to 980's have to have nvidia rubbing their greedy hands together, and no doubt OCUK will also come out better.
 
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ED209 said:
Hello Gibbo,

I have the EVGA GTX 970 GPU, if I want to return it for a refund would it be sent back to OCUK or EVGA? from my understanding if I want to use the step up program then its EVGA but if I want a refund is it OCUK?

regards
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Step up is EVGA
Refund is ocuk
 
How long do you think before we see drivers out with NV's 'fix'?, I would like to wait before the hassle of sending back but also wonder if refunds would be under way if etailers thought NV could properly fix the issue.
 
silverfoxxxx said:
How long do you think before we see drivers out with NV's 'fix'?, I would like to wait before the hassle of sending back but also wonder if refunds would be under way if etailers thought NV could properly fix the issue.
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Who knows but nvidia and AMD are always updating drivers and improving performance.
 
You know, some people here find us OCD, but I have 2xG1 GTX 970 running at 1450 mhz and I have been experiencing stuttering in Dragon Age Inquisition and Shadow or Mordor a 1440p. The fps is good, but the quality of gaming experience is affected. And I am really not happy, given the amount of money I have spent. And next time I will think twice before buying anything from Nvidia.
 
silverfoxxxx said:
How long do you think before we see drivers out with NV's 'fix'?, I would like to wait before the hassle of sending back but also wonder if refunds would be under way if etailers thought NV could properly fix the issue.
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I would have thought they would be firing them out as soon as possible to try and stem the trickle of RMA's.

I really do think its the enthusiasts driving this (as should be) but the majority of buyers/users will never know, unless they look.
I don't expect it to hurt Nvidia to much, perhaps their margins on bulk orders might be hit a bit as the sales teams for big purchasers squabble about pricing now the card is "tainted" (in brackets for a reason)
I know I would have and have done so in my career...
 
Gibbo said:
Step up is EVGA
Refund is ocuk
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thanks Gibbo,

I was getting a bit confused as I have a open post in the CS section and I am being told that I need to go to EVGA for my refund and not OCUK, I don't have the spare money to use their step up option so I would like to rma the card and get a refund.

thanks
 
Relentless81 said:
Still nothing from gigabyte? I'm happy with a good will gesture of some description but I at least want to know that if gigabyte do nothing then ocuk will?
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Patience man! Gibbo is working behind the scenes and said he would provide an answer to all owners who purchased through ocuk by close of play today.
 
Gigabyte I believe are the only company who have a disclaimer point at the bottom of the G1 product page stating a certain amount of memory is taken up by the OS. It may be their get out of Jail free card
 
SS-89 said:
Patience man! Gibbo is working behind the scenes and said he would provide an answer to all owners who purchased through ocuk by close of play today.
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I'm a busy boy and dont have time for patience or being miss sold

ironmysox said:
Gigabyte I believe are the only company who have a disclaimer point at the bottom of the G1 product page stating a certain amount of memory is taken up by the OS. It may be their get out of Jail free card
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Well if that's the case its not miss sold and lesson learned always read the small print on anything I buy but I would be surprised if that's true as I am majorly anal about choosing pc parts and usually read up on everything for hours on end
 
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