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970's having performance issues using 4GB Vram - Nvidia investigating

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I have seen on here a few people saying that s.c.a.n have issued them a RMA to return their Gigabyte 970 cards, can i ask, how long have you had these cards? I have just spoken to a very intelligent, pleasant chap, refund manager at said company and whilst he was very pleasant and helpful, he said, at this time, he cannot issue with me a RMA for my gigabyte card as gigabyte havent given them the go ahead. My request has been open for over a week now. I quoted the sales of good act etc but still cannot issue me with a RMA. so, those of you who purchased from here, specifically with a gigabyte gtx970, how long had you had your card before you requested a RMA? was you within the 14 days cooling off period? He informed me as returns manager, he was not aware of 1 refund been issued for a gtx970 gigabyte card and the users on this forum were not telling the truth!
Thank you.


Overclockers UK put the customer first, customer is King!
Gigabyte so far have refused to support us and so we just cover it ourselves and are accepting returns on ALL brands irrelevant of purchase date or if the manufacturer is supporting or not. We've being doing this since last week.

:)
 
Gibbo I'm having no luck with my retailer so I've put mine on the auction site, how long will the ocuk brand reference 980 be at that price? Also as it's ocuk brand is it properly packaged like the big brands or is it packaged oem plain box style ?
 
mattyc1977, I'm in the same boat as you - not getting anywhere with them. I've only had my card for just over a week - but never kept the box - otherwise it would have gone back under DSR.

I have been a loyal customer from their early days in little lever - i can remember visiting the shop and being taken into the back to look at boxes and boxes of R1 DVD's - that was when DVDs were first on the scene, I had a creative DXr2 i think and a long cable to my TV :-)

Year on year - i have seen their customer service go from being the friendly, happy to help type - into a large business where the customer isnt king anymore, the bottom line is.

After seeing the support, the transparency and the honesty of OC (who i have bought from a few times in the past) - you have me as a new permanent customer, you will be my first stop even if it costs me slightly more - you cant buy customer service like i have seen over the past few days.

Thats something you should be proud of.

Im still torn over what to do with mine, currently only game at 1080p, but was going to buy a ultra wide in the coming months - my gtx970 is running amazingly - i dont see any stuttering, even when SOM/DL went over the 3.5 limit (ok, it was 3.51....but close!)

I have DSR on at 2x, i have everything maxed and its great.

My worry is the future, will i be hit with performance problems in a few months? or when i go 1440?

Plus, what would i get now? A r290x? I would need a new PSU, or a GTX980 (overkill for 1080p) and would cost me an extra £180, if i can get a refund that is.

My thoughts - stick with what i have, keep the ££ in my pocket for now - get the UWS monitor in April and see how i go.

By then the next gen's should be out, i flog my GTX970 for £100 to £150 on fleabay, add the £180 i would have spent on the 980 and buy a new card....IF i need one.

Whats making me mad, is the fact that NVIDIA lied, and its only really 3.5gb........thats whats making me thing twice, but the only person i will hurt by returning it at the moment...is me...

You may have guessed, i cannot make decisions to save my life!
 
To be honest if you are gaming at 1080p I would just wait it out and get one of the new AMD cards being released later on in the year. That's my plan at least.
 
It's when you go up to 1440p that you run into problems and so far it's only a few games, all depends if you're staying at 1080p and if this trend of games using loads of vram continues
 
You may have guessed, i cannot make decisions to save my life!

To make it simple, ask yourself if the issue is affecting you at this moment. If not, keep it. By the time you upgrade to 1440p+ new hardware will be out. Then you can simply upgrade, doing it now will just put you at a loss. What will you do if a 980 sucks compared to the AMD offerings in a couple of months?

Ocuk have become increasingly clever at marketing. Don't forget, they are a business.
 
The annoying thing is that 970's in sli have no problems with some really gorgeous games like crysis 3 at 1440p but since the consoles came out all the ported games don't look that great yet seem to require insane power it makes no sense
 
mattyc1977, I'm in the same boat as you - not getting anywhere with them. I've only had my card for just over a week - but never kept the box - otherwise it would have gone back under DSR.

I have been a loyal customer from their early days in little lever - i can remember visiting the shop and being taken into the back to look at boxes and boxes of R1 DVD's - that was when DVDs were first on the scene, I had a creative DXr2 i think and a long cable to my TV :-)

Year on year - i have seen their customer service go from being the friendly, happy to help type - into a large business where the customer isnt king anymore, the bottom line is.

After seeing the support, the transparency and the honesty of OC (who i have bought from a few times in the past) - you have me as a new permanent customer, you will be my first stop even if it costs me slightly more - you cant buy customer service like i have seen over the past few days.

Thats something you should be proud of.

Im still torn over what to do with mine, currently only game at 1080p, but was going to buy a ultra wide in the coming months - my gtx970 is running amazingly - i dont see any stuttering, even when SOM/DL went over the 3.5 limit (ok, it was 3.51....but close!)

I have DSR on at 2x, i have everything maxed and its great.

My worry is the future, will i be hit with performance problems in a few months? or when i go 1440?

Plus, what would i get now? A r290x? I would need a new PSU, or a GTX980 (overkill for 1080p) and would cost me an extra £180, if i can get a refund that is.

My thoughts - stick with what i have, keep the ££ in my pocket for now - get the UWS monitor in April and see how i go.

By then the next gen's should be out, i flog my GTX970 for £100 to £150 on fleabay, add the £180 i would have spent on the 980 and buy a new card....IF i need one.

Whats making me mad, is the fact that NVIDIA lied, and its only really 3.5gb........thats whats making me thing twice, but the only person i will hurt by returning it at the moment...is me...

You may have guessed, i cannot make decisions to save my life!

Do what other did, sell it and reward Nvidia and buy a 980. lol

On a serious note, just hold on to it until the 380X is out and buy that.
 
Hi guys, I've got two of the inno 3d ones running a 2560x1080 monitor and I just wanted to make sure that this is the problem that I am experiencing.
I used to have a single 770 and it felt smoother than this. I'm getting stuttering problems on nearly every game at the moment. the worst of which is far cry 3, as I don't have too many intensive games. I also had problems on sleeping dogs, metro last light and bioshock infinite. I just sort of accepted it as normal really and hoped better drivers would make sli work better, but all games are the same now as they were. The issue is either a really jittery game even with vsync locked at 60, or it runs fine but every 2 seconds or so it just completely hangs and stops for about half a second. I'm thinking of going higher res in the future too. think it's worth returning?
rest of my system is coolermaster 850 watt silver psu, gigabyte x79 ud3 mobo, i7 3820, 8gb of ram at 1600mhz and an asetek 120mm radiator cooling the cpu
 
The gtx770 was a 2GB card, if that was smoother than a pair of 970's then whatever issue you are facing it is not related to the dfference between 3.5 and 4GB

Thanks for the reply, actually there's something I forgot:o, since having the 970s in I have been using dsr instead of aa and running at 3840x1620. Guess i'll do testing at 2560x1080 to see if there's still an issue then
 
Gibbo I'm having no luck with my retailer so I've put mine on the auction site, how long will the ocuk brand reference 980 be at that price? Also as it's ocuk brand is it properly packaged like the big brands or is it packaged oem plain box style ?

The weekly deals end tomorrow so a lot of prices will go up then I am afraid. Sorry to hear the retailer you purchased from is not playing ball. :(
 
To be fair, ocuk seem more to be convincing people to keep their 970's

We are realist, the 970 is superb but we are offering a no hassle RMA service on all brands, we put the customer first and we've now nearly processed 200 returns on 970's, not great for us workload wise and cost in shipping but our customers are happy and speaking very highly of us. :)
 
Is it stupid that even after all these reported memory problems, I still feel very tempted to get a 970 for 1080p?

I'm holding out to see if there might be some deals on this week only tomorrow that might give me the nudge I need to get one, but we'll see.
 
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