970's having performance issues using 4GB Vram - Nvidia investigating

David Bisset · 23 Jan 2015 at 15:53

ubersonic said:
From the reports that the benchmark runs fine on a headless GTX970 it seems like it may be a Windows/software issue so should be fixable /shrug.

Quite a few people in the thread linked in the OP *seem* to be saying the reverse, that on the 970 it exhibits even when running headless. Not seen anyone see it on a 780 or similar while headless but it's hard to tell, most people don't give clear info

Fanatic · 23 Jan 2015 at 15:54

What games are people using to test this?

Rusty0611 · 23 Jan 2015 at 15:55

PayneUK said:
Just because the issue isn't currently affecting you doesn't mean you should keep quiet.

If there is a generic hardware fault with the card that cannot be fixed, affected or otherwise, you have been sold a broken and/or falsely advertised product and have every right to ask questions.

Granted returning them off the back of this thread is a bit silly, but unfortunately people starting to send their cards back may be the quickest way to get answers, I would hope NVidia will notice the growing concern about this and act, but I doubt they will until retailers start querying them regarding getting money.

I never said anything about keeping quiet though?!?!

Legend · 23 Jan 2015 at 15:55

Rusty0611 said:
So no then?

Why have you not reported any issues before now then?

I just think it's pathetic that now it's suddenly public you've come out demanding a right to a refund when evidently you don't seem to even be affected by the issue.

If you become affected by it at a later date then sure, knock yourself out. Could you show us what happens on your system when your VRAM is between 3.5GB and 4GB?

It's no different to you buying a car advertised at 300bhp, only to find it's only got 250bhp. This would cause uproar and cost car manufactures millions. It's false advertising at worst (if they knew about it), and a faulty product at best.

ubersonic · 23 Jan 2015 at 15:55

hyperseven said:
what reports?, where is the data to back this up either way?

That's what people with the issues are reporting in the other threads on this, can't link to other forums threads sadly, but somebody alluded to one of them a few posts back.

Mei · 23 Jan 2015 at 15:55

McGraw said:
Hope the 960 doesn't lose 512mb of vram like this

...lol
that would be the thread

LoadsaMoney · 23 Jan 2015 at 15:56

almighty15 said:
Gibbo needs to post in here just to give his thoughts as this could cost OCUK a good chunk of money in returns.

We already know his thoughts though, as as you say, this could cost OcUK a good chunk of money in returns.

ubersonic · 23 Jan 2015 at 15:57

almighty15 said:
Gibbo needs to post in here just to give his thoughts

They are probably "Noooooo, my Veyron fund!"

Legend · 23 Jan 2015 at 15:57

LoadsaMoney said:
We already know his thoughts though, as as you say, this could cost OcUK a good chunk of money in returns, and i doubt they'll want to shell out

It won't be for them to say either way if it ends up being a confirmed hardware fault by Nvidia that cannot be fixed. Onus will be on Nvidia to honour returns, and OCUK will be entitled to compensation accordingly I am sure. They are in essence as much of a 'victim' in this as anyone else.

Rusty0611 · 23 Jan 2015 at 15:58

almighty15 said:
How about ....... ??

Not got to prove jack to you buddy so please make use of our free NHS service and get that stick removed.

Honestly... you must think you're someone getting aggressive and bossy like that.

I prefer private healthcare, thanks, but I will take your advice on using their services. I'll take your waffle as evidence that you're not even affected by the issue.

As I said, if it does happen to negatively impact you then rattle away and get your refund.

Jinjur · 23 Jan 2015 at 15:58

Hmm......not so great eh guys?

Well....amid the poking going on above, I am indeed concerned and is it affecting me now? Nope.

But the question is, will it affect me 1, 2, 3 years in the future when i can afford 4K for example but I will be unable to sort it? More than likely if its a hardware issue

I paid premium money for a product that is future proofed.....this issue, if indeed an issue, removes that future proofing so i will to be pursuing it now while i can....regardless of whether it affects me now or not.

Surely that is fair

J

Rusty0611 · 23 Jan 2015 at 15:59

Legend said:
It's no different to you buying a car advertised at 300bhp, only to find it's only got 250bhp. This would cause uproar and cost car manufactures millions. It's false advertising at worst (if they knew about it), and a faulty product at best.

It is completely different because that would affect you from the off.

RobHague · 23 Jan 2015 at 15:59

~>Dg<~ said:
gibbo sweating in corner after 100,000 970s sold

More likley passed out :S

Wizzfizz · 23 Jan 2015 at 16:00

Subscribing to this thread

LoadsaMoney · 23 Jan 2015 at 16:00

Legend said:
It won't be for them to say either way if it ends up being a confirmed hardware fault by Nvidia that cannot be fixed. Onus will be on Nvidia to honour returns, and OCUK will be entitled to compensation accordingly I am sure. They are in essence as much of a 'victim' in this as anyone else.

Yeah thats true, onus would be on Nvidia, but then again, would they really like to have to shell out the millions

Legend · 23 Jan 2015 at 16:00

Rusty0611 said:
It is completely different because that would affect you from the off.

It makes no difference WHEN it affects you. Does not change the fact you have bought and paid for something you don't have! Again, this is assuming the cards cannot be fixed with firmware, which we don't know yet.

PayneUK · 23 Jan 2015 at 16:01

Rusty0611 said:
I never said anything about keeping quiet though?!?!

Originally Posted by Rusty0611 View Post
So no then?

Why have you not reported any issues before now then?

I just think it's pathetic that now it's suddenly public you've come out demanding a right to a refund when evidently you don't seem to even be affected by the issue.

If you become affected by it at a later date then sure, knock yourself out. Could you show us what happens on your system when your VRAM is between 3.5GB and 4GB?

I may be wrong* but, to me, that comes across like your telling him he should have kept quiet if he's not being affected. Granted its probably an overreaction on his part but still.

*I'm not wrong

Rusty0611 · 23 Jan 2015 at 16:02

Legend said:
It makes no difference WHEN it affects you. Does not change the fact you have bought and paid for something you don't have! Again, this is assuming the cards cannot be fixed with firmware, which we don't know yet.

Of course it does. You're the one that made the bad comparison.

If you're conpletely happy with a card then just sort a return out on it as and when it becomes an issue.

Mei · 23 Jan 2015 at 16:03

ignorance is bliss?

Jinjur · 23 Jan 2015 at 16:04

Rusty0611 said:
Of course it does. You're the one that made the bad comparison.

If you're conpletely happy with a card then just sort a return out on it as and when it becomes an issue.

What about in maybe, 3 years when you can finally afford 4K and/or games really starts stressing the card at 1080?

You think anyone would honour that?

J