Acer XB270HU - Worlds First IPS, 1440p, 144hz, Gsync

jimbaw · 21 Mar 2015 at 11:38

I can't wait for this monitor to come out! Is the price on ocuk definite or is it more an estimate?

@x-on: activate your trust bottom right of your post

Sylver123 · 22 Mar 2015 at 01:50

I took the plunge a few days ago and pre ordered this screen on OcUK despite the acer warranty horror story in the other topic.
http://forums.overclockers.co.uk/showthread.php?t=18659327

Hopefully this screen does come with a onsite warranty as the OcUK description suggests you get with it not a standard warranty.

pmc25 · 22 Mar 2015 at 02:07

Sylver123 said:
I took the plunge a few days ago and pre ordered this screen on OcUK despite the acer warranty horror story in the other topic.
http://forums.overclockers.co.uk/showthread.php?t=18659327

Hopefully this screen does come with a onsite warranty as the OcUK description suggests you get with it not a standard warranty.

The 2560x1440 FreeSynch monitor is already available in Germany, and has been for 2 or 3 days. Be interesting to see how many problems and defects there are with that, though I imagine service in Germany is fine, unlike here.

If there are more major issues (i.e. bad Acer Quality Control), probably best to cancel the order and not buy Acer.

varkanoid · 22 Mar 2015 at 16:18

Sylver123 said:
I took the plunge a few days ago and pre ordered this screen on OcUK despite the acer warranty horror story in the other topic.
http://forums.overclockers.co.uk/showthread.php?t=18659327

Hopefully this screen does come with a onsite warranty as the OcUK description suggests you get with it not a standard warranty.

There has still been no official word from OCUK as to whether ANY of the onsite warranty they advertise are true onsite. I can tell you categorically Acer do not offer onsite warranty for any of their monitors as standard unless you buy the Acer Warranty Plus @ about £25 or so.

Jarrastafari · 22 Mar 2015 at 16:51

Sylver123 said:
I took the plunge a few days ago and pre ordered this screen on OcUK despite the acer warranty horror story in the other topic.
http://forums.overclockers.co.uk/showthread.php?t=18659327

Hopefully this screen does come with a onsite warranty as the OcUK description suggests you get with it not a standard warranty.

Despite being super pumped and having pre-ordered the the evening it became available to order I chose (not lightly!) to cancel until I know what the score is with the warranty.

Sylver123 · 22 Mar 2015 at 22:41

varkanoid said:
There has still been no official word from OCUK as to whether ANY of the onsite warranty they advertise are true onsite. I can tell you categorically Acer do not offer onsite warranty for any of their monitors as standard unless you buy the Acer Warranty Plus @ about £25 or so.

When you get the screen how would you actually know if you have an onsite warranty or not? I assume there is a way to check what kind of warranty you have using the Acer website itself?

I will be checking as soon as I get the screen and if it is not a onsite warranty you get then I guess I will just need to buy the onsite warranty directly from Acer asap.

I take it when buying a warranty directly from Acer, you need to supply your screen model number and proof of where you bought it from and the date of purchase?

varkanoid · 23 Mar 2015 at 09:03

Sylver123 said:
When you get the screen how would you actually know if you have an onsite warranty or not? I assume there is a way to check what kind of warranty you have using the Acer website itself?

I will be checking as soon as I get the screen and if it is not a onsite warranty you get then I guess I will just need to buy the onsite warranty directly from Acer asap.

I take it when buying a warranty directly from Acer, you need to supply your screen model number and proof of where you bought it from and the date of purchase?

The warranty booklet that comes with the monitor.

http://store.acer.com/store/aceremea/en_GB/pd/ThemeID.26339800/productID.218940100/categoryId.52192600 £35.99 for Acer Advantage Standard

http://store.acer.com/store/aceremea/en_GB/pd/ThemeID.26339800/productID.218940400/categoryId.52192600 £65.99 for onsite warranty.

What I have noticed is they have put the prices up as last time I checked it was £24.99 not £35.99

Requirements
- This Acer Advantage Program must be activated within 365 days of your Acer product's purchase date.
- Proof of your Acer product's purchase date required, such as a copy of an invoice or a sales receipt

HACO · 24 Mar 2015 at 00:53

This is pretty bad on Acer's part. I wish this monitor was ASUS, or if ASUS had a competitor.

Diable · 24 Mar 2015 at 15:04

Hi, first post here.
I'm watching this monitor too, but what's the static contrast ratio? I'm currently using a Sony bravia HDTV as a monitor which I think is a VA panel with around 3000:1 and would hate to go any lower

Frenzy · 24 Mar 2015 at 22:14

Pr0SteR said:
Alas still on S27A950D..

Same as me brother, it's just a waiting game now.

Phixsator · 25 Mar 2015 at 10:07

As much as i am worried about the Acer warranty im pretty much covered from head to toe here in Denmark as a consumer. Never had issues with RMAs except once but that was down to inproper testing on the retailers part and guess who is not in business anymore

djimty · 25 Mar 2015 at 10:50

I was actually ready to preorder this monitor until I read the horror story that varkanoid posted a while back. I'm staying well await from Acer!

varkanoid · 25 Mar 2015 at 12:19

Want to hear the latest ! Acer still have my case open and when I asked why they are waiting for me to send my proof of purchase to the Escalation team for the refund. Even though I have already sent it and got a refund over two weeks ago.

Even if Acer did offer on-site warranty as true on-site I bet they would muck that up too!

HACO · 25 Mar 2015 at 18:32

varkanoid said:
Want to hear the latest ! Acer still have my case open and when I asked why they are waiting for me to send my proof of purchase to the Escalation team for the refund. Even though I have already sent it and got a refund over two weeks ago. Even if Acer did offer on-site warranty as true on-site I bet they would muck that up too!

When I thought this can't get any worse...

HACO · 25 Mar 2015 at 20:50

Things don't, at all, look good for this monitor at the OC.net thread. A lot of people who have received it worldwide seem to be reporting insanely high number of dead/stuck pixels (one had 19!). Adding that to the horrible customer service of Acer, I'm worried. I was ready to say "shut up and take my money", now I'm really concerned.

What's OCUK's poilcy on dead/stuck pixels?

varkanoid · 25 Mar 2015 at 21:18

TV & Monitor Pixel Policy
Please be aware that all of our Suppliers and thus Overclockers UK conform to the ISO 13406-2 standard - the acceptable number of dead pixels based on screen size and resolution. Information on this can be found through any major search engine typing "ISO 13406-2" and the monitor brand name. Products with dead pixels of equal to or less than those defined within the ISO 13406-2 standard will not be accepted for return.
Back to FAQ

This is Acers and according to that 16 dead pixels before they will do anything about it. The guy who had 19 was fortunate!

http://www.acer.co.in/ac/en/IN/content/dead-pixel

To quote a forum member of OC.net with regards to his dead pixels on the XB270HU.....Sounds familiar

I sincerely wish everyone who ordered from Acer good luck in not getting one with any problems. Because if you do, Acer's warranty is just as bad if not worse than Asus's warranty, i.e. extremely miserable.
Getting it the day it releases from Acer is just not worth it when it'll eventually hit stores and then you have a much better return policy in case you get one that does have problems. At least with a BnM or Amazon/Newegg, you can actually return it and try out a new one easily...

So far reading that thread sounds like best advice if you do want to buy this monitor is A) dont be an early adopter and B) double check your return/warranty status and DP policy. Makes you wonder why Acer are offering US customers an $80 discount if you buy from them direct.

Jarrastafari · 25 Mar 2015 at 22:55

Really dissapointing to hear cause I want this monitor but suppose I best wait to see if any contenders are goong to be released.

Does anyone know any incoming monitors that may rival this?

HACO · 25 Mar 2015 at 23:17

Jarrastafari said:
Really dissapointing to hear cause I want this monitor but suppose I best wait to see if any contenders are goong to be released.

Does anyone know any incoming monitors that may rival this?

ASUS has a FreeSync version with the same panel that will come out in Q2, but no G-Sync rival.

HACO · 25 Mar 2015 at 23:19

varkanoid said:
This is Acers and according to that 16 dead pixels before they will do anything about it. The guy who had 19 was fortunate!

http://www.acer.co.in/ac/en/IN/content/dead-pixel

To quote a forum member of OC.net with regards to his dead pixels on the XB270HU.....Sounds familiar

So far reading that thread sounds like best advice if you do want to buy this monitor is A) dont be an early adopter and B) double check your return/warranty status and DP policy. Makes you wonder why Acer are offering US customers an $80 discount if you buy from them direct.

I'll wait for a couple of week to see how good the UK batch is. Hopefully it's a later batch than the ones that are being shipped now and some of the issues are resolved.

Sylver123 · 27 Mar 2015 at 00:38

If the batch that OcUk gets does suffer from the dead/stuck pixels issues, let's hope OcUK will allow us customers to send the screen
back to them under RMA especially if we've just received the screen and noticed the issue after turning it on and checking.