Acer XB270HU - Worlds First IPS, 1440p, 144hz, Gsync

[HACO]

Having read the last page or so of this thread, I was considering cancelling my return to ocuk under CCR, to using the Acer swap out service, but I genuinely have little or no faith in this company to produce a quality item. I don't want to risk wasting any more time and being disappointed. Its absolutely ridiculous that we should have to gamble with almost £700 of our money.

If this was £800 but faultless, a lot of people would have been much happier.

 

[Baddass]

So much drama. Some people obviously unhappy but this is NOT affecting every sample of the screen. It's no different to any other screen which is available. You'll find issues with every single one. I doubt ocuk are regretting anything about selling 260 monitors with around 14 people from this thread returning them unhappy.

 

[Ch3m1c4L]

Baddass, while I appreciate your point, your stating it as if you have sold all 260 monitors already, but its showing 10+ in stock, so for all we know, you have only actually sold 30 odd, and everyone is in this thread either happy or unhappy

14/260 is 5.38% failure rate, which isn't too bad considering its a cheap brand, and its a monitor and as such much harder to get it perfect.
If there were several people in here posting pics saying there was defect free, totally, then I would feel much happier about buying one, but not being able to see them, and as such not even knowing how likely or unlikely it is to get a good or bad one, I won't be considering this monitor at this point in time. Also glossy cheap plastic is horrible, and it would be replacing a brushed aluminium monitor so :/

Although I am only considering it because now it is exists, I don't want to have to wait longer lol, but I will most likely go with a more premium brand once they release them.

Given time, if everyone gets a replacement and most of them are all very good, then it will be good, and reflect well on you guys for sorting out the on site replacements. Or it might just be teething problems, and in a few months 99% of them will be fine once they have ironed out the kinks and told the factories to be more careful assembling them etc.

 

[gt11]

So much drama. Some people obviously unhappy but this is NOT affecting every sample of the screen. It's no different to any other screen which is available. You'll find issues with every single one. I doubt ocuk are regretting anything about selling 260 monitors with around 14 people from this thread returning them unhappy.

I spoke to ocuk today in regards to this an the first thing i get on the phone is that its a known manufacturing defect and they have a process in place to deal with this through acer who will send me a fully checked replacement.

That to me does not sound like its a couple of people moaning here and there. The Defect rate would indicate that its higher than other monitors hence the process in place which helps ocuk just as much as us.

 

[Coolasmoo]

So much drama. .

To be fair, if I had just spent £700.00 on a monitor and it came with the faults described in many forums, overclock.net to name a few then you can understand why people are getting frustrated.

Its time for monitor manufactures to step up and QC for excessive backlight bleed on high end monitors

 

[WhiteHawk77]

So how many times will Acer come out to your house with a new monitor if the replacements are not up to the job too?

 

[Peter UK]

So how many times will Acer come out to your house with a new monitor if the replacements are not up to the job too?

Exactly what I asked quite a bit further up.

 

[Sylver123]

So how many times will Acer come out to your house with a new monitor if the replacements are not up to the job too?

Exactly what I asked quite a bit further up.

This is what I would like to know the question to a well. The Acer direct swap out service is not going to be much good at all
if we can only use it the once and they don't even check the replacement screen they are giving you for the same issues.

Our replacement screen might have the same issues or even worse.

Unless they fully check the replacement screen they are going to give you for you before the swap out to make sure it
doesn't have the backlight bleed issues or stuck or dead pixels.

If we can use it as many times as needed (we get a contact number from them on the first swap out in case the replacement
also has the same sort of issues as well) until we get an acceptable replacement screen providing of course our screen does
have issues like aggressive backlight bleed issues or stuck or dead pixels or is faulty, then that's fine then.

 

[titaniumx3]

I find it lamentable that there are people here trying to downplay the issue. It's pretty obvious from this forum and many others that there is a known manufacturing defect with this monitor. The 14/260 figure is the absolute minimum, there's most likely many more who have not been vocal about it and have either simply returned the monitor or for whatever reason, ignored the problem.

Been using my old Dell U2311H again, and I can't believe just how much better the backlight bleed is. Apart from a thin 4cm strip of bleed in the top left corner, it is pretty much solid through out and that's at 50% brightness in complete darkness. Prior to getting the acer, I thought the Dell was pretty poor in terms of backlight bleed, in fact when I first got the monitor and discovered the strip of bleed, I phoned Dell about getting a replacement and they immediately offered to get it replaced. I chose not to in the end as it was only really noticeable in very dark conditions and the rest of the monitor was absolutely perfect, so didn't want to risk getting a worse one. That's what you call quality customer service.

Seriously, why has the ******* company in the world got the only monitor with this perfect combo of features?

 

[ggp759]

Also agree with the above posts. I dont think this is drama over nothing. Am on my second monitor ( first one wasnt from ocuk). The first one had dead pixels ( black) off center and i could count 15 pixels in total that were either stuck or dead elsewhere. I had to rma that. The ocuk one has 5 dead pixels or dust ( 2 of them are completely black) the other ones are grey. Backlight bleed was acceptable on both of them. Am rmaing this also for the dead pixels. Its not ocd It's just unacceptable. It's supposed to be a premium product. As i said in my other post i sometimes wish Apple made these. Why Apple's IPS displays ( laptops, screens etc) have no blb and no stuck pixels? Do they get their panels from another planet? No they just have better quality control. They charge a premium but from what i read a lot of us are willing to pay a little bit extra to get a good (no dead pixels) panel. Cherry-picked panels like the one in the tftcentral review 2+ months before retail release ( no offense, great reviews) are not representative of what is being sold to us by Acer.

 

[Baddass]

Baddass, while I appreciate your point, your stating it as if you have sold all 260 monitors already, but its showing 10+ in stock, so for all we know, you have only actually sold 30 odd, and everyone is in this thread either happy or unhappy

I don't work for ocuk so I've no idea how many they've sold. I do know there was a huge backlog of pre orders and gibbo said he'd had more than 40 new orders since announcing it had come into stock so you can bet there's a big number out there.

Clearly there's an issue with a fair few number from what people are reporting. What annoys me is people making out like every sample of the monitor must be faulty and the whole thing is a shambles. People acting like anyone who is happy with the monitor must be blind or have ridiculously low standard because every monitor just has to be terrible. I bet the return rate is no more or less than any other screen, that's my main point. It's new and so you see a big flurry or early adopters with issues posting but you can see the same from every screen released if you look around.

 

[dasimpse]

I'm going to see how these replacements pan out. Let's see if they are actually qc checked and look great. Me hearts set on this monitor but tempted to just get a cheaper g sync one now

 

[ashmanuk67]

I don't work for ocuk so I've no idea how many they've sold. I do know there was a huge backlog of pre orders and gibbo said he'd had more than 40 new orders since announcing it had come into stock so you can bet there's a big number out there.

Clearly there's an issue with a fair few number from what people are reporting. What annoys me is people making out like every sample of the monitor must be faulty and the whole thing is a shambles. People acting like anyone who is happy with the monitor must be blind or have ridiculously low standard because every monitor just has to be terrible. I bet the return rate is no more or less than any other screen, that's my main point. It's new and so you see a big flurry or early adopters with issues posting but you can see the same from every screen released if you look around.

Still does not excuse the bad build quality we see from a high-end price points and that is a SHAMBLES very sad that manufactures feel they can "and do" get away with this low standards.

I think we are all just so frustrated that we want this monitor to be the one and issue is letting everyone down, I know I would love to have this product so BAD.

 

[titaniumx3]

Baddass, no one is saying that there aren't any good samples of this monitor, clearly there are. We also don't have to criticise peoples standards in making that comment as backlight bleed and faulty pixels can be compared objectively. I also accept that the return rate here might be quite normal, despite strong evidence pointing to it not being that.

What people are saying and annoyed about is that whether this is the norm or not, it is still not acceptable, especially for a monitor in this price bracket.

 

[wunkley]

This specific model and brand aside, I think the state and quality of ALL monitor production is at an all time low at present. It's only speculation, but I bet the faults and return rate for monitors is significantly higher than ANY other pc component.

Why is this? There must be a reason, and it seems to be a fairly recent phenomenon.

 

[Zooke]

If it's not up to scratch send it back to OCUK within 14 days (I suggest immediately) for a full refund.
Throwing away your 14 day entitlement and joining the Acer replacement game is just gambling with your cash.
I believe that in hindsight people who choose to keep these early production models will wish that they had took the refund and forgot this ever happened.
Sometimes we cannot buy what we want when we want it, that's just the way it is.

 

[muleman59]

I am one of the satisfied customers who posted earlier to say so.
During the day I did a pixel test and no dead pixels.
During the day I scrutinised for backlight bleed and it was barely noticeable.... RESULT!

However...

Last night I ran the same tests after dark using dimmed room lighting and I was gobsmacked at the yellow glare that is thrown out from the bottom right and top right corners. As evening drew in and the room became darker this 'fault' became even more prominent (spreading further to the centre of the screen) and equally as bad in the top right corner. This was magnified with any dark scene from a movie or excerpt from a game that had a semi dark setting. This is not 'glow', it is badly manufactured and Acer should be ashamed. I feel really sorry for OC and other suppliers and in no way should they lose out or held responsible so don't go berating them. ITS NOT THEIR FAULT.
I also own a LG W2363D 23" TRUE 120Hz 3D LCD Monitor, a Samsung SyncMaster 226BW, and Dell UltraSharp U2412M 24" IPS Monitor which show none of these faults (the Dell IPS is totally black in dark scenes). It will be RMA'ed and not distance selling because it shouldn't be repacked and sold with this problem.

As I earlier gave this monitor a thumbs up I felt obliged to correct that early ''misinformation. Sorry peoples.

A few years ago I stupidly accepted this manufacturer swap over from both LG and Samsung. What I got was a reconditioned monitor in place of a brand spanker. When I complained to the retailer they refused to deal with me because I didn't own the original monitor. FUMING. I fought them for 3 months and eventually got a refund from the credit card company. Not saying Acer is the same but be warned.

Gutted, because if this is fixed its by far the best looking gaming monitor I have seen to date. Hope Acer sort it out as I'd still have another if sorted.

 

[silverfoxxxx]

Impatiently waiting for the contact from Acer, wish I had an email from them at least acknowledging my impending swop out, I too hope the new ones are QC checked before they come out but I didn't have any stuck pixels until a good few hours into use, and the backlight bleed did worsen to a point with use, if it wasn't for the dead pixels combined with the bleed I would have probably of kept mine, the monitor is great except the bottom right, no noticeable bleed elsewhere on the panel.

Let's be fair when I fire up a good game the panel delivers the goods on screen like nothing else.

Shame as I have no issue with Acer as a brand, I have a HA and it's a great monitor but wanted the 1440p goodness.

Also wasn't the swift full of issues so Asus is just the same, maybe just pushing the envelope of what these panels can actually achieve.

 

[jimhaumman]

I am one of the satisfied customers who posted earlier to say so.
During the day I did a pixel test and no dead pixels.
During the day I scrutinised for backlight bleed and it was barely noticeable.... RESULT!

However...

Last night I ran the same tests after dark using dimmed room lighting and I was gobsmacked at the yellow glare that is thrown out from the bottom right and top right corners. As evening drew in and the room became darker this 'fault' became even more prominent (spreading further to the centre of the screen) and equally as bad in the top right corner. This was magnified with any dark scene from a movie or excerpt from a game that had a semi dark setting. This is not 'glow', it is badly manufactured and Acer should be ashamed. I feel really sorry for OC and other suppliers and in no way should they be lose out or held responsible so don't go berating them. ITS NOT THEIR FAULT.
I also own a LG W2363D 23" TRUE 120Hz 3D LCD Monitor, a Samsung SyncMaster 226BW, and Dell UltraSharp U2412M 24" IPS Monitor which show none of these faults (the Dell IPS is totally black in dark scenes). It will be RMA'ed and not distance selling because it shouldn't be repacked and sold with this problem.

As I earlier gave this monitor a thumbs up I felt obliged to correct that early ''misinformation. Sorry peoples.

A few years ago I stupidly accepted this manufacturer swap over from both LG and Samsung. What I got was a reconditioned monitor in place of a brand spanker. When I complained to the retailer they refused to deal with me because I didn't own the original monitor. FUMING. I fought them for 3 months and eventually got a refund from the credit card company. Not saying Acer is the same but be warned.

Gutted, because if this is fixed its by far the best looking gaming monitor I have seen to date. Hope Acer sort it out as I'd still have another if sorted.

That's the problem with back light bleed,that in many cases it'll get worse over time.Be aware of that people.
I own at the moment Dell UltraSharp U2412M which hasn't got any back light bleed,dead,hot or stuck pixel,ips glow maybe but I didn't now about it till now.
Acer just realese product with really poor quality build

 

[titaniumx3]

. It will be RMA'ed and not distance selling because it shouldn't be repacked and sold with this problem.

As I earlier gave this monitor a thumbs up I felt obliged to correct that early ''misinformation. Sorry peoples.

Please let us know the outcome of your RMA because I have the exact same issue (plus some stuck pixels) and was advised that this isn't normally classed as a fault so have gone for the CCR route.