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AM4 B350/X370 black screen crash thread

Dschingis said:
Today I disconnected all the all my HDDs and SSDs but one, and installed Win10 on it, leaving all my BIOS settings default.
Then I proceeded to install the chipset driver as well as the graphics driver. No Ryzen Master, HWMonitor etc.

Everything seemed fine so far. Ran Realbench for half an hour -> fine.
Then I opened op Firefox again to check something and there it was again. Mouse started stuttering and half a second later I got a black screen. Stangely enough the displays came back on, a second later but that's it for me.
If the sys won't even work on a fresh windows install @stock clocks etc. I am not sure I want to take the time and further research what might be the problem here.
Also this is the second to last day that I can send my system back to Amazon, whch I will do later.
Anyway thanks for the help guys. Hope you won't run into any further problems with your rigs.
Click to expand...

yeah, probably best to return while you can.

While I experienced a lot of black screen issues, for different reasons, none of them were under light load at stock.

My single biggest culprit for the recoverable screen blackouts was SOCvoltage. If that wasn't the case for you, probably best saving yourself the frustration.
 
It's baaaaaaaaack...

But different to before :/

Was going to install an app, so wanted to run a test first using tpu memtest.

Black screen within couple minutes.

Since, have been trying to figure out. Restored 'safe' windows image, same.

Stock, same.

Stock with upped voltage, same.

Updated to new bios, same.

**** this pos...

Edit:
How it differs now, is it's difficult to recover from. Actually, almost impossible to recover from properly.

I can typically get display to come back after a while restarting receiver several times and waiting a few minutes (where a simple on/off of receiver used to be enough)

And even when I get display back now, certain aspects of Windows are unusable. Anything previously open I can use, but it's like Explorer has died - can't open new program, can bring up start menu, but can't even reset or power down.
 
gavinh87 said:
It all sounds memory related pal. Is the memory at stock whilst its doing this?
What happens if you use 32gb instead of 64gb?
Click to expand...

It wasn't at stock when it decided to start giving crap.

But tried it stock after that.

I'm less inclined to blame memory than board - bad memory should be easier to single out. Yet, when first setting up an oc, I can test all sorts, including lot of ram testing and that all passes.

I mean my first set of this ram had a bad stick and was easy enough to track down.

I seem to have have it moving in the right direction again - I completely removed all power, as well as clear Cmos with all power disconnected, and managed to get past more than couple minutes of tpu memtest.

Which again leads to think it's the darn board again.
 
eyetrip said:
It wasn't at stock when it decided to start giving crap.

But tried it stock after that.

I'm less inclined to blame memory than board - bad memory should be easier to single out. Yet, when first setting up an oc, I can test all sorts, including lot of ram testing and that all passes.

I mean my first set of this ram had a bad stick and was easy enough to track down.

I seem to have have it moving in the right direction again - I completely removed all power, as well as clear Cmos with all power disconnected, and managed to get past more than couple minutes of tpu memtest.

Which again leads to think it's the darn board again.
Click to expand...

I've never seen a broken board be so random but then again I don't go through hundreds of boards.
I hope you get a decent turn around time.
 
I never shut mine down. Not sure why I think that would affect it. Not even sure that could.

But that's a few times now have had it running only for it to start giving crap a few days later...
 
Well, since completely removing power and doing the cmos clear, it seems to be 'behaving' better than ever.

currently trying 3.94/3000 using a small change to bclck ( to keep ram at its rated rather than 3066), which it just didnt like before at all and done several hours tpu, and passed that black hole in occt just shy of two hours where it usually failed with cpu over 3.9.

Looked like I could have gotten 3200 stable on the ram, but was just curious, and not looking to add to my headaches, so sticking at rated.

do need to do a longer tpu test though, and check latency, etc.
 
Anyone had any luck with this?

Ryzen 1700
Asus prime X370 Latest BIOS
16GB Corsair Vengeance LPX 3200Mhz (SK Hynix)
R9 290
EVGA 750 G3

I get Black screens under load at "optimized defaults" i can get it stable at stock with 1.4V for the RAM and 1.1V on the soc but any movement in RAM speed or CPU overclock and it starts freezing again

I have tried each stick of RAM on its own and in different slots, reseated CPU and heatsink, Fresh windows 10 all to no avail.

Thanks
 
sdavlaws said:
Anyone had any luck with this?

Ryzen 1700
Asus prime X370 Latest BIOS
16GB Corsair Vengeance LPX 3200Mhz (SK Hynix)
R9 290
EVGA 750 G3

I get Black screens under load at "optimized defaults" i can get it stable at stock with 1.4V for the RAM and 1.1V on the soc but any movement in RAM speed or CPU overclock and it starts freezing again

I have tried each stick of RAM on its own and in different slots, reseated CPU and heatsink, Fresh windows 10 all to no avail.

Thanks
Click to expand...

Have you run a memory testing program for errora on the ram? Just because it's new doesn't mean it's good.
 
Is the system freezing or are you getting black screens? Or both?

For black screens, usual culprit is SOC voltage - but even then, when I have certain apps installed I get black screens under heavy load, namely apps such as gpu oc software like afterburner/Palit Thundermaster.

Black screens during realbench stress test will typically be Nvidia drivers.

For freezing, this has typically been a result of procodt setting or certain apps, such as Bitdefender, Drivermax.
 
I reinstalled windows last night, and still got the crash under cpu-z stress test. This clean install only had drivers installed and Ai suite for temp.

The crash i get is to a black screen, PC is still powered on, my K70 RBG freezes and the system need rebooting via turning off power supply.

I'll have a look into procodt while I run memtest again.
 
I received my Ryzen build on Friday and built it over the weekend (Ryzen 5 1600, Asrock AB350M Pro4, 16GB Team Group 3000Mhz DDR4 and Phanteks Evolv Matx TG). I have been stress testing the system in the evening after work and each time I think I am making progress the black screens and freezes rear their ugly heads.

First test was at stock with XMP enabled to run the ram at 2933, Ran OCCT and got a black screen after 15 mins. Pulled the memory back to 2133 but again same result black screen after 15 mins of OCCT. Ran Memtest86 at 2133 and 2933 passed no issue.
Next day after a bit of reading pushed up the Soc voltage to 1.1v and PLL to 1.85v and ran OCCT for 30 mins and all seemed well so decided to go for a bit of overclocking. First tried for 3700 at 1.3v (Bios System Monitor reads 1.33v and OCCT reads 1.34v) again all seemed well in my initial 30 min tests and some light gaming.
However today I decided to do some longer tests and found after around an hour of OCCT I got a Black Screen when I plugged my phone into the usb to charge, tested again and found I was getting freezes of around 10-20 seconds when asking the pc to do something whilst running OCCT (e.g. open a web page).
I have tried the Soc voltage at 1.15v but this doesn't seem to do much, temps are hitting around mid to high 60's.

I do have EVGA Precision XOC installed for my 1070 FTW but no overclock is applied, just have it installed for the card lighting, could this be causing my issues?
I am running the most recent Bios v2.50, Win 10 Pro and the Nvidia drivers are up to date.

Am already getting tired of it and am thinking of rebuilding my 2500k setup and sending this all back to OcUK and just hoping the restocking fee doesn't sting me too much.
Am I missing something really obvious?
 
Zei said:
I received my Ryzen build on Friday and built it over the weekend (Ryzen 5 1600, Asrock AB350M Pro4, 16GB Team Group 3000Mhz DDR4 and Phanteks Evolv Matx TG). I have been stress testing the system in the evening after work and each time I think I am making progress the black screens and freezes rear their ugly heads.

First test was at stock with XMP enabled to run the ram at 2933, Ran OCCT and got a black screen after 15 mins. Pulled the memory back to 2133 but again same result black screen after 15 mins of OCCT. Ran Memtest86 at 2133 and 2933 passed no issue.
Next day after a bit of reading pushed up the Soc voltage to 1.1v and PLL to 1.85v and ran OCCT for 30 mins and all seemed well so decided to go for a bit of overclocking. First tried for 3700 at 1.3v (Bios System Monitor reads 1.33v and OCCT reads 1.34v) again all seemed well in my initial 30 min tests and some light gaming.
However today I decided to do some longer tests and found after around an hour of OCCT I got a Black Screen when I plugged my phone into the usb to charge, tested again and found I was getting freezes of around 10-20 seconds when asking the pc to do something whilst running OCCT (e.g. open a web page).
I have tried the Soc voltage at 1.15v but this doesn't seem to do much, temps are hitting around mid to high 60's.

I do have EVGA Precision XOC installed for my 1070 FTW but no overclock is applied, just have it installed for the card lighting, could this be causing my issues?
I am running the most recent Bios v2.50, Win 10 Pro and the Nvidia drivers are up to date.

Am already getting tired of it and am thinking of rebuilding my 2500k setup and sending this all back to OcUK and just hoping the restocking fee doesn't sting me too much.
Am I missing something really obvious?
Click to expand...

Uninstall evga precision. Slight pauses whilst pegging the CPU at 100% like OCCT does are normal.
 
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