Where did I say my gf had done a round trip? She works five minutes from the other potential address and our post has happened to go there before . It seems you may be getting more worked up than me.
Are you Andy Clark
Amazon delivered to a neighbour that doesn't exist
- Thread starter Tom|Nbk
- Start date
Where did I say my gf had done a round trip? She works five minutes from the other potential address and our post has happened to go there before . It seems you may be getting more worked up than me.
Are you Andy Clark
Where did I say my gf had done a round trip? She works five minutes from the other potential address and our post has happened to go there before . It seems you may be getting more worked up than me.
Are you Andy Clark
Ah ok, that part is an incorrect assumption on my part then. I’d still try not to worry about needing to actively do much to chase this until they’ve come back with an update.
Sent from my Sony Xperia
Soldato
As someone mentioned, surely the courier has a tracker which can be used to determine where he was at the time of delivery? When I worked for a delivery firm we used that to investigate any situations like this.
Soldato
Generally Amazon are pretty good, and certainly good more than bad for me. I get most stuff delivered to work to avoid random deliveries going AWOL, I think the Amazon drivers prefer it as well as they can drop off 5-10 deliveries in one go (they get paid by the delivery) and our office is 24/7.
OP - I'd suggest also raising it to Jeff @ Amazon http://uk.businessinsider.com/bezos-explains-his-dreaded-one-character-emails-2018-4. I've used this once before when Amazon locked me out of my account twice in one day and couldn't tell me why. Jeff himself probably doesn't read the emails this address gets, but certainly someone higher up at Amazon will get back to you.
OP - I'd suggest also raising it to Jeff @ Amazon http://uk.businessinsider.com/bezos-explains-his-dreaded-one-character-emails-2018-4. I've used this once before when Amazon locked me out of my account twice in one day and couldn't tell me why. Jeff himself probably doesn't read the emails this address gets, but certainly someone higher up at Amazon will get back to you.
Many thanks for that
Soldato
No problem. In your shoes I'd simply be asking for a refund I think and I'd go buy a new phone elsewhere. If their current investigations say they've delivered to a non-existent address (verifiable if it isn't on the Royal Mail database) then it's not going to show up on your doorstep anytime soon. Amazon should pick that one up internally with their delivery company instead of inconveniencing you.
I'd avoid charge back unless I had to as Amazon will ban you and any new accounts you try to create.
I will contact Halifax on Monday and ask to put a hold on the charge back pending Amazon's second investigation
Soldato
Do you have the tracking number to hand? Let me take a look and see if I can dig anything on it.
Rather than jeff@ try the UK managing director one
Rather than jeff@ try the UK managing director one
Will send you a trust message
Straight away, as soon as the parcel is scanned, it's updated as delivered.
My point is, they don't (or at least mine doesn't) scan when handing over. So who knows when that timestamp and location is recorded.
You'd think amazon would like at least a signature these days to negate fraudulent claims. But apparently they're generally happy to take the hit on replacement items.
Soldato
Signatures do nothing to negate fraud, people can sign anything they want to. Mostly a scribble.
The parcels will have a GPS scan.
Soldato
I've never had an issue with Amazon and find their customer services to be absolutely fantastic so it must be frustrating for you that they're being a pain in the arse like this.
I remember ordering a TV about 8 years ago and it not arriving the next day. I called up Amazon and they said it'd take 2 weeks for an investigation to be completed as it would be classed as a lost item. Told the lady that I didn't want to wait 2 weeks for the TV and could she just refund the money so I can order another one right away as I wanted it in time for Xmas. She did, and I did!
Since then i've dealt with Amazon customer services many times and they usually can't do enough for you. I don't know why that Amazon guy told you to phone the police (is this just a default response for everyone these days?). What did they expect you to tell them? That Amazon delivered your parcel to the wrong address?!
I remember ordering a TV about 8 years ago and it not arriving the next day. I called up Amazon and they said it'd take 2 weeks for an investigation to be completed as it would be classed as a lost item. Told the lady that I didn't want to wait 2 weeks for the TV and could she just refund the money so I can order another one right away as I wanted it in time for Xmas. She did, and I did!
Since then i've dealt with Amazon customer services many times and they usually can't do enough for you. I don't know why that Amazon guy told you to phone the police (is this just a default response for everyone these days?). What did they expect you to tell them? That Amazon delivered your parcel to the wrong address?!
But again, if the driver isn't making you sign at the door which then presumably tags the location to the delivery. How do you know the delivery is being tagged to the correct place or at all?
Clearly in the op case this doesn't happen as amazon could refer to the data.
Police thing is a new policy I think for higher value items. When similar happens to me and they closed the first investigation they told me to get a crime number also. Did not however and whined on phone until got through to a manger. Not wasting my time or police time when they messed up.
Man of Honour
I might be a bit thick but to me this case is 100% in favour of the OP from the simple fact:
"Checked the Amazon app and apparantly it had been left with number 87 (signed by Andy Clark)"
Amazon haven't got a leg to stand on since the address does not exist.
"Checked the Amazon app and apparantly it had been left with number 87 (signed by Andy Clark)"
Amazon haven't got a leg to stand on since the address does not exist.
Soldato
Well the correct place would be a GPS scan at the delivery address or where the item is scanned as delivered at a neighbors.
It still is not clear who the carrier was, if it was anyone but Amazon Logistics then the Amazon CS team would not have access to any of the GPS information that would come from an investigation with the carrier.
Soldato
Just seen this.
I've recently moved address, about 3 miles down the road and Amazon are demanding a signature for everything.
Ordered a screen protector for my phone, needed a sig, very low value items where at my old address they'd just push it through the letter box.
Have they changed their delivery policies recently?
I've recently moved address, about 3 miles down the road and Amazon are demanding a signature for everything.
Ordered a screen protector for my phone, needed a sig, very low value items where at my old address they'd just push it through the letter box.
Have they changed their delivery policies recently?
Soldato
- Joined
- 20 Oct 2008
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Still very rare for them to require a signature when they deliver to me.