Amazon Logistics

Combat squirrel · 4 Apr 2016 at 15:00

Glaucus said:
I am Bristol depot.

there must be somewhere you can set up safe area.
all you relay need is something to keep it dry. I live on a busy road with hundreds of people walking by and nothings gone missing. nothing at any other house I've lived at either, which has been many,

could even by any old metal box, print out the instructions like on a purpose built box and just leave padlock unlocked, if you that worried.

COMPLETE DRIVEL :mad:

- NO ACTUALLY some of us lived in houses where the front door goes directly out on to the road, as in, 10cm from front room to street, with NO WHERE to put anything, these parcels MUST be delivered properly, even if I had the room no way im spending good money on a metal box and pad lock because some lazy driver won't do their job properly, if im not home, try again tomorrow, don't leave my property in random places, I paid amazon to deliver to my house :cool:

Rroff · 4 Apr 2016 at 15:17

jimjamuk said:
given they are paid about 50p per delivery and have to use their own van etc what sort of service do you expect?

The problem I'm having is largely the backend rather than related to the van drivers - some deliveries are fine with others what should be next day delivery ends up frequently looking something like:

With no proper communication, no one knows what is going on or how to deal with it, there hasn't been actual delivery attempts on Friday or Saturday (the item actually just turned up as I was typing out this post).

To put it into perspective I've had 5 other orders within that time span of various degrees between on time and looking like that one and around 50 orders so far in 2016 - so its not just based on a bad experience on 1-2 orders.

Diagro · 4 Apr 2016 at 15:50

Gigabit said:
I thought Amazon Logistics was only used for lower valued items.

I miss DPD though.

My £400 worth of Skylake kit arrived via them.

Then again my driver here is always happy

Cosimo · 4 Apr 2016 at 15:57

Gigabit said:
I thought Amazon Logistics was only used for lower valued items.

I miss DPD though.

We get large items and some expensive ones delivered by DPD.

Monkeynut · 4 Apr 2016 at 16:03

I always like to pick my stuff up from a drop off point, so I never use Amazon Logistics, fortunately a local drop off point is the ASDA Post Office.

Even Hermes would be preferable.

Kylevdm · 4 Apr 2016 at 16:05

They are useless, they left my GPU in my recycling bin. Could not find it for about an hour.

Rroff · 4 Apr 2016 at 16:10

To be fair everything now has turned up eventually so far - which puts them a bit above some other couriers :S but the disorganised backend and gradually slipping later and later "next day" delivery and lack of features like delivery window is a sharp contrast to DPD before.

Vanquish-Storm · 4 Apr 2016 at 16:25

Combat squirrel said:
COMPLETE DRIVEL - NO ACTUALLY some of us lived in houses where the front door goes directly out on to the road, as in, 10cm from front room to street, with NO WHERE to put anything, these parcels MUST be delivered properly, even if I had the room no way im spending good money on a metal box and pad lock because some lazy driver won't do their job properly, if im not home, try again tomorrow, don't leave my property in random places, I paid amazon to deliver to my house

At what point do they stop attempting to deliver the parcel if you are not going to be in?

If your not home and do not have a safe place try having it delivered to an Amazon locker to collect at your leisure.

Buckster · 4 Apr 2016 at 16:53

no issues here so far

I've had my last 10 or so Amazon Prime deliveries via Amazon Logistics, and all been on time, no issues whatsoever

I've been genuinely surprised

weringo · 4 Apr 2016 at 18:26

Expecting a delivery from Yodel last week which I missed, why they couldn't leave the parcel with a neighbour like every other courier I don't know. Visited the tracking website to find I need to collect the parcel from a depot which is 50 mins + traffic from my house - "sigh". Read on a bit further and apparently I must bring a calling card to collect the parcel. Guess what? The driver didn't collect the calling card. I ring up the helpline only for the automated service to tell me I need to visit the website to arrange a collection shortly before hanging up on me!

I've now called the retailer who has recalled the parcel and told me they will use a proper courier to redeliver. What's annoying the retailer isn't the cheapest and their website gives the impression they're all about customer service, and they were very helpful on the phone, so why do they ruin the whole experience by using Yodel?

zophiel · 9 Apr 2016 at 23:22

At this rate I am gonna end up with an extra years subscription for free, at the rate they throw a free 30 days on

2nd delivery in the last week that has not turned up :/

supposed to have two more tomorrow as well, so I will expect them to arrive on tuesday so that will be another 60 days added for free

Antony101 · 9 Apr 2016 at 23:39

I actually did a day working for "Amazon Logistics", well one of the many companies they source the work out too.

It's a horrible job, £100 a day, 6 days a week and then you are expected to pay £150 per week to rent the van. You'd have to be at the warehouse at about 5/6AM to queue up and hope you got there early enough to be given a route. You'd then start loading the van at 7AM and be expected to be out delivering at 7:15AM. You would be finished whenever you had delivered all of your parcels, this could be as late as 6/7PM depending on your route and load.

Everyone is classed as a self employed driver so the companies couldn't care less about the guys doing the delivering.

Rroff · 10 Apr 2016 at 04:30

zophiel said:
At this rate I am gonna end up with an extra years subscription for free, at the rate they throw a free 30 days on

2nd delivery in the last week that has not turned up :/

supposed to have two more tomorrow as well, so I will expect them to arrive on tuesday so that will be another 60 days added for free

I'm upto about 5 months of extra prime heh.

Antony101 said:
I actually did a day working for "Amazon Logistics", well one of the many companies they source the work out too.

It's a horrible job, £100 a day, 6 days a week and then you are expected to pay £150 per week to rent the van. You'd have to be at the warehouse at about 5/6AM to queue up and hope you got there early enough to be given a route. You'd then start loading the van at 7AM and be expected to be out delivering at 7:15AM. You would be finished whenever you had delivered all of your parcels, this could be as late as 6/7PM depending on your route and load.

Everyone is classed as a self employed driver so the companies couldn't care less about the guys doing the delivering.

My problem hasn't been so much the van driver side of it but between the courier receiving it and the point it goes onto a van - according to someone I know who works for Amazon apparently its due to a new system update that has problems with certain areas with where I live happening to be one of them.

DPD is such a contrast though - I ordered something from a 3rd party seller on Amazon who use DPD at about mid afternoon on the 6th and it turned up around 10am on the 7th with a 2 hour delivery window.

atpbx · 10 Apr 2016 at 10:38

Combat squirrel said:
COMPLETE DRIVEL - NO ACTUALLY some of us lived in houses where the front door goes directly out on to the road, as in, 10cm from front room to street, with NO WHERE to put anything, these parcels MUST be delivered properly, even if I had the room no way im spending good money on a metal box and pad lock because some lazy driver won't do their job properly, if im not home, try again tomorrow, don't leave my property in random places, I paid amazon to deliver to my house

Some mistakes-

It's not your property till its in your possession.

They will most likely have a limit on the amount of attempts they will make (as do we) before you have to pay again or it goes back.

The deliveries will be completed to the standard set by the company, not you. You implicitly agree to those standards when you agree to their terms and conditions when you use the service.

Life as a consumer becomes so much easier when you realise this.

zophiel · 10 Apr 2016 at 10:41

So the standards which are to deliver to your door the next day. Hand you the package and ask for it to be signed for.

Yes its seems a simple thing for the delivery company to do.

Yet time after time it does not happen

atpbx · 10 Apr 2016 at 10:46

zophiel said:
So the standards which are to deliver to your door the next day. Hand you the package and ask for it to be signed for.

Yes its seems a simple thing for the delivery company to do.

Yet time after time it does not happen

If that is what the sender has engaged them to do, then by all means call them out on it.

But the key thing to remember is, you are not the delivery companies customer.
You are the senders customer, you have no contract with the delivery company what so ever, the sender does, so remember to complain to them, as that's who your contract to supply is with.

If Amazon have led you to believe you will get a guaranteed next day signed for service, that's who you complain to when it doesn't happen.

zophiel · 10 Apr 2016 at 10:49

and they do indeed have many complaints to amazon, just read the rest of the thread.

Certain areas have very poor deliveries now.

Rroff · 10 Apr 2016 at 11:03

atpbx said:
Some mistakes-

It's not your property till its in your possession.

They will most likely have a limit on the amount of attempts they will make (as do we) before you have to pay again or it goes back.

The deliveries will be completed to the standard set by the company, not you. You implicitly agree to those standards when you agree to their terms and conditions when you use the service.

Life as a consumer becomes so much easier when you realise this.

I'll have to double check as I've gotten used to believing one thing and not referred to the handbook in awhile but I'm pretty sure it is your property (in terms of buying something online from a retailer) from the moment of despatch (assuming either money paid or invoiced) - the delivery company has a contract to either deliver the item or make appropriate recompense.

Torquar · 10 Apr 2016 at 11:15

I've had nothing but good experiences with them so far tbh.

They usually deliver earlier than expected too. I tend to go for free delivery, but every time so far I've had a "we're going to deliver your parcel today" email on the next day.

LeeUK · 10 Apr 2016 at 12:50

Antony101 said:
I actually did a day working for "Amazon Logistics", well one of the many companies they source the work out too.

It's a horrible job, £100 a day, 6 days a week and then you are expected to pay £150 per week to rent the van. You'd have to be at the warehouse at about 5/6AM to queue up and hope you got there early enough to be given a route. You'd then start loading the van at 7AM and be expected to be out delivering at 7:15AM. You would be finished whenever you had delivered all of your parcels, this could be as late as 6/7PM depending on your route and load.

Everyone is classed as a self employed driver so the companies couldn't care less about the guys doing the delivering.

Is it compulsory that you hire a van for £150 a week, could you not use your own van?

It might sound like hard work but what you described would probably suit some people, especially folk in low paid jobs. £600 a week driving around and without a boss on your shoulder would be ideal.