Love the place, just returned a wireless doorbell for a full refund to my account nearly two years after I bought it
Replaced with cheaper wireless doorbell
Profit
Similar thing here.
Bought a reconditioned Kindle Fire HD10 [2017 edition] for the daughter, 11 months later it won't charge.
Just told to return it and they sent out a brand new one of the more recent version.
I agree it will destroy the high street at some point which is a shame as sometimes you want to look/try before you buy (clothing, small furniture. tools etc) but it is what it is.