Amazon slacking

EVH said:
I suspect so many people are doing this that it’ll stop. Every thread on here has the same standard advice and you just know there are scrotes that abuse stuff like this.
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How do you abuse this? Every time I get a prime delivery about 2 mins later I get an email and a notification from the app "your parcel has been delivered", so I'd have to claim the item didn't turn up at all to get anything out of it I wasn't entitled to!
 
Amazon aren't slacking, just "encouraging" people to sign up for Prime. As they near ubiquity, Amazon becomes less and less interested in customer service. Like Uber, they are what their customers deserve.
 
Yes i never used to get delays with Amazon but over the last few months/half a year they do seem to have dropped the ball.

Their packaging is annoying as well. CD's come in those small cardboard envelopes with no packing so almost always come with the case cracked. Yet some tie clips I ordered for £5 (and that were in a small pouch measuring about 2 inches by 3 inches) came in a massive box with loads of paper packing!?

Then a £600 graphics card came in no packaging at all (just an address label stuck on it), so the box was all beaten up : /. Call me picky but a £600 computer component should come packaged in at least something...

One order recently was missing half of the amount of what I had ordered! I think the items had been stolen though as again the packaging was stupid and was one of those boxes where you can fold out sides out and in and get to the inside without it looking like it had been opened.

I will admit i have had quite a few months free prime from complaining about all this though. However, i think it has been fair compensation. I shouldn't be getting damaged boxes and cases on new products or have things arriving past a stated guaranteed delivery date, when I'm paying for exactly that.

It is starting to get irritating though.
 
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Haggisman said:
How do you abuse this? Every time I get a prime delivery about 2 mins later I get an email and a notification from the app "your parcel has been delivered", so I'd have to claim the item didn't turn up at all to get anything out of it I wasn't entitled to!
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People trying to make the delivery fail then complaining if it does
 
For reference, amazon have told me on a number of occasions always select the 'this item is a gift' option when buying as this means they will properly box items rather than just shipping in the retail packaging.
 
One issue. Ordered a Kindle Paperwhite on Saturday, promised for Sunday delivery in the local Amazon locker.
Didn't arrive till Monday.
Contacted Amazon via chat on Sunday night, they gave me one months free Prime as compensation. Good CS.

E: I see this has already been mentioned :D

Actually, I didn't ask for the compensation in my situation, they said they are happy to offer it.
 
I can't say i have personally had any issues but this is a concern for sure. Used Amazon pantry for the first time this weekend. Quite a few nice deals on their including some items that i can't get in my local shops such as yorkshire tea gold label. Some otherstuff seems over priced/same as shop price.
 
MooMoo444 said:
It's hardly abuse. Prime offers guaranteed next day, if they break the guarantee, you should get a refund, however they'd rather keep the money so extend your prime. It's reasonable to be honest.
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Don't get me wrong I've done it once, but I've seen people on here specifically say they'll order something at 11:59pm on Sunday if it is advertised as next-day knowing full well Amazon can't honour the delivery time. Whilst technically that is against the guaranteed next day policy, they do it specifically to get that extra month added.

Don't get me started on the people who sign up for a Netflix free trial with a different email address every month because they're too tight to pay.

Haggisman said:
How do you abuse this? Every time I get a prime delivery about 2 mins later I get an email and a notification from the app "your parcel has been delivered", so I'd have to claim the item didn't turn up at all to get anything out of it I wasn't entitled to!
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As above. I've probably had 5 parcels turn up late since being a Prime member and only claimed once, however some people claim for every one. I suppose it depends on how much it's inconvenienced you.
 
If you guys saw Amazon from the side I’ve seen (the transport and distribution hub side) you’d be frankly amazed that your things arrived a: at all, b: in one piece or c: haven’t ended up mixed up with a different item.

The “fulfilment centres” as they call them are chaotic and security go out of their way to enforce a no photography ban - they don’t want photos or videos of how items are “sorted” i.e. thrown around getting into the public domain...

To be fair, Hermes and others are no different.
 
I placed an order few months ago and it never arrived.

On the day it was supposed to come they emailed me that there had been a "technical problem" and the whole order got cancelled.

other than that they have been pretty good
 
EVH said:
I suspect so many people are doing this that it’ll stop. Every thread on here has the same standard advice and you just know there are scrotes that abuse stuff like this.
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Not sure how it could be open to abuse either, as it would require someone to have had a delivery that then gets delayed.

It's not even a case that you could just order 100 things each day and hope that some get delayed to demand a free month prime, as you'd get charged for returning them all anyway.
 
Semple said:
Not sure how it could be open to abuse either, as it would require someone to have had a delivery that then gets delayed.

It's not even a case that you could just order 100 things each day and hope that some get delayed to demand a free month prime, as you'd get charged for returning them all anyway.
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Read further up the thread.
 
EVH said:
Don't get me wrong I've done it once, but I've seen people on here specifically say they'll order something at 11:59pm on Sunday if it is advertised as next-day knowing full well Amazon can't honour the delivery time. Whilst technically that is against the guaranteed next day policy, they do it specifically to get that extra month added.
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Do they not they have an "order within the next X hours & minutes for guaranteed delivery on Y date" message on prime items? Therefore if you order within that time you should get it on the specified date.
 
EVH said:
Read further up the thread.
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Then why do Amazon offer it at 11:59pm on a Sunday? If Amazon are happy to say "if you order this now at 11:59 we guarantee it will come tomorrow" then it should come tomorrow.

There are always obvious delivery dates/windows and cut offs when I order (I have never seen anything allowing next day delivery if you order at 1 minute to midnight - usual cut off seems to be anywhere between 16:00 and 20:00).

As the other guy said, if Amazon provide the service that they promise/guarantee you would not be able to abuse it.
 
I ordered some coolant on the 11th for next day delivery (prime) still haven't got it. Been fobbed off twice with offers of updates.

Wish I had just bought it from OcUK but forgot at the time :(.
 
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